Walker Dunnett & Co

29 Commercial Street
Dundee
Angus
DD1 3DG

56.4614, -2.9675

Accountants

Listed under:  Accountants
100% recommended   Rating 9.6/10
61 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 61 reviews since 2012
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the products or services was as expected and agreed

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service,communication. Very friendly and helpful staff."   more
 
" Friendly, professional, efficient and knowledgeable."   more
 
" Very friendly, professional company."   more
 
" An excellent service designed for purchase, year after year."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 98%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 100%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 100%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 96%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

24 2
accountants 2
accounting 2
accounts 4
advice 3
attention 2
business 3
class 3
contact 2
correctly 2
Dunnett 12
efficient 4
excellent 12
extremely 2
Friendly 10
good 3
Great 7
happy 6
Having 2
help 3
helpful 4
Highly 2
Iain 2
information 3
knowledgeable 3
need 2
people 2
person 3
professional 12
prompt 2
received 2
recommend 5
recommending 2
service 23
services 2
sure 2
taken 2
tax 2
team 4
Walker 13
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 27 Feb 2018
Recommended by customer in DD7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4993, -2.7436
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Preparation of tax accounts.
 
Cost: £840

"Excellent service,communication.
Very friendly and helpful staff."
 
 
 
 
 
 


Review 27 Oct 2017
Recommended by customer in DD3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
56.5381, -3.0823
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sole trader annual accounts and submission to HRMC.
 
Cost: £600

"Friendly, professional, efficient and knowledgeable."
 
 
 
 
 
 


Review 10 Oct 2017
Recommended by customer in PH2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
56.3915, -3.3613
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Year end accounts.
 
Cost: £2700

"Very friendly, professional company."
 
 
 
 
Team:
Angela Robert
 
 
 


Review 8 Aug 2017
Recommended by customer in PH2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.3224, -3.3532
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Preparation and submission of usual sole trader accounts.
 
Cost: £365

"An excellent service designed for purchase, year after year."
 
 
 
 
Team:
Ian Craig
 
 
 


Review 15 Jun 2017
Recommended by customer in G32
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
55.8401, -4.1765
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Accounting and other financial documents.
 

"Excellent job!"
 
 
 
 
 
 


Review 11 Nov 2016
Recommended by customer in DD55
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
HMRC tax form work.
 
Cost: £222

"Great company who made sure all my information was taken and used correctly will use again. Iain was a great person to deal with."
 
 
 
 
Team:
Iain Craig
 
 
 


Review 13 Oct 2016
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4786, -2.8602
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
HMRC tax form work.
 
Cost: £222

"Great company who made sure all my information was taken and used correctly will use again Iain was a great person to deal with."
 
 
 
 
Team:
Iain Craig
 
 
 


Review 19 Apr 2016
Recommended by customer in PH11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.6181, -3.2246
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Preparation of annual accounts and submission of tax returns.
 
Cost: £1500

"Partner is easily accessible by phone/email and responds within 24 hours if unavailable. The whole team are very helpful and provide an outstanding professional service. We have used Walker Dunnett for 14 years and would recommend them."
 
 
 
 
Team:
Andy Walker
 
 
 


Review 18 Mar 2016
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.5381, -3.0823
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Year end accounts.
 
Cost: £1100

"Professional service"
 
 
 
 
Team:
Mark Linford Chris Linford
 
 
 


Review 4 Mar 2016
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4670, -2.8743
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual accounts biz. Annual accounts personal x 2, paye a. 1375, 2. 444, c
 
Cost: £1815
 
 
Team:
Andy Walker
 
 
 


Review 31 Dec 2015
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4712, -2.8896
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tax return and accounts for a small business.
 
Cost: £300

"Friendly, professional. Excellent service. I will use Walker Dunnett again."
 
 
 
 
Team:
Andy Walker
 
 
 


Review 8 Sep 2015
Recommended by customer in PH10
 My Age: 40 - 49 
 I'm: Female 
 I have known this business: 5 - 10 years 
56.5981, -3.3218
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This firm done my tax returns as Im self-employed.
 
Cost: £744

"Really quick turn over of accounts to then be submitted to HMRC. Fab service."
 
 
 
 
 
 


Review 27 Aug 2015
Recommended by customer in DD1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4579, -2.9753
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Establishing yearly accounts for the business.
 
Cost: £2034

"The team is helpful and dont hesitate to answer various queries during the year."
 
 
 
 
 
 


Review 14 Aug 2015
Recommended by customer in DD7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.5075, -2.7850
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Audit of my work book for the year for tax purpose.
 
Cost: £550

"A good professional service is provided by a happy team.
"
 
 
 
 
 
 


Review 14 Jul 2015
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.5406, -2.9417
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Small independent company tax returns for the last five years.
 

"Excellent service. Always kept informed pleasure to deal with."
 
 
 
 
 
 


Review 6 May 2015
Recommended by customer in P42
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Preparation and submission of annual accounts.
 
Cost: £348

"Excellent service."
 
 
 
 
 
 


Review 4 May 2015
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.4762, -2.8423
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual accounts, payroll, tax return.
 

"W.D do all my accounts to a high standard and are great to deal with. They are a friendly company and always make me feel welcome."
 
 
 
 
 
 


Review 13 Feb 2015
Recommended by customer in DD7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.5038, -2.7100
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Preparation of accounts.
 
Cost: £1080

"A friendly and professional service. Easy to contact when advice is need and prompt getting back the information required."
 
 
 
 
 
 


Review 18 Dec 2014
Recommended by customer in EH12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.9462, -3.2933
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Preparation of annual company accounts and personal tax returns.
 
Cost: £1800

"Excellent Service."
 
 
 
 
 
 


Review 30 Oct 2014
Recommended by customer in EH23
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.8163, -3.1314
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Preparation of annual company accounts and personal tax returns.
 
Cost: £2000

"Walker and Dunnett are very good people to work with. They are knowledgeable, organised and are always happy to help, even at short notice. Highly recommend."
 
 
 
 
 
 

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