TV and Satellite

1 Town Well End, Fritwell
Bicester
Oxfordshire
OX27 7QD

51.9614, -1.2414

Aerials & Satellites

Listed under:  CCTV Installation & Service, Home Entertainment Installation, Radio Aerial Installation, TV Aerial & Satellite Installation
100% recommended   Rating 10/10
2 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 2 reviews since 2016
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" A thoroughly professional installation and friendly service. Great advice and reasonable pricing Excellent reliable system that has been the basis of uninterrupted sound and vision excellence. Grea...."   more
 
" Les was suggested by the CAI, for whom he is a tutor, as someone experienced with European satellites. He totally lived up to their recommendation and took a lot of trouble to realign my two LNBs and ...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Friendly 2
reasonable 2
advice 1
attention 1
basis 1
care 1
changes 1
cope 1
equipment 1
European 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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1

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Review 13 Oct 2016
Recommended by customer in AL23
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.7080, -0.3694
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1st visit, full home satellite and DTT distribution system installed (basic analogue terrestrial only existed before). Discreet dish installation of satellite dish to ensure that the appearance of our house was not impaired. 2nd visit after house extension completed further distribution work to ensure additional points in new rooms. Additional DAB radio to feed Hi Fi and kitchen audio system.

"A thoroughly professional installation and friendly service.
Great advice and reasonable pricing
Excellent reliable system that has been the basis of uninterrupted sound and vision excellence.
Great advice, installation done with full care and attention.
Would recommend without hesitation.
Friendly service from someone you can trust."
 
 
Team:
Les Hampson
 
 
 


Review 12 Jul 2016
Recommended by customer in MK7
52.0257, -0.6841
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Realign LNBs

"Les was suggested by the CAI, for whom he is a tutor, as someone experienced with European satellites. He totally lived up to their recommendation and took a lot of trouble to realign my two LNBs and source the necessary equipment to cope with the recent changes to the satellites I wanted. His fee was very reasonable for the time and trouble he had taken to solve the situation."
 
 
 
 

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