Ayre Heating & Plumbing Ltd

69 Beckett Close, Etherley Dene
Bishop Auckland
County Durham
DL14 0SX

54.6561, -1.7034

Bathrooms

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Central Heating Engineers, Gas Engineers, Plumbers / Plumbing, Renewable Energy
100% recommended   Rating 9.8/10
115 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 115 reviews since 2011
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" EXCELLENT SERVICE LEAVING EVERYTHING AS FOUND. PUTTING OLD COOKER OUTSIDE PREMISES. GAS SAFE CERTIFICATE ALSO. NO PROBLEMS WHATSOEVER."   more
 
" as usual Stephen carried out the work efficiantly with no fuss. would always recomend him wont go anywhere else. Good experience have used this firm in the past wont go anywhere else."   more
 
" The initial contact was easy and they responded very promptly. They listened to our request then help us to agree the work required with clear, fair advice and we agreed a price that was then sent on...."   more
 
" Work was completed within the agreed timescale and the new boiler worked absolutely fine from day one. It has now been installed for 6 weeks and there have been no problems whatsoever. I would hav...."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 94%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 92%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 95%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 89%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

ago 5
agreed 6
approachable 4
arrived 5
Ayre 13
bathroom 3
boiler 11
certainly 11
Clean 9
competitive 3
definitely 12
disruption 3
easy 3
Efficient 14
efficiently 6
EXCELLENT 20
experience 4
Explained 6
extremely 3
fair 6
finish 3
friendly 20
fuss 3
future 7
GAS 5
good 11
happy 15
Heating 17
helpful 13
highly 8
manner 5
pleasant 9
pleased 11
Plumbing 9
polite 5
PROBLEMS 8
professional 15
Prompt 5
quality 5
quickly 6
reasonable 6
recommend 28
recommended 7
reliable 8
service 26
standard 9
Stephen 8
system 6
team 5
tidy 13
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Jan 2018
Recommended by customer in DL14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
54.6506, -1.6815
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
FITTING GAS COOKER

"EXCELLENT SERVICE LEAVING EVERYTHING AS FOUND. PUTTING OLD COOKER OUTSIDE PREMISES. GAS SAFE CERTIFICATE ALSO. NO PROBLEMS WHATSOEVER."
 
 
Team:
STEPHEN AYRES
 
 
 


Review 10 Dec 2017
Recommended by customer in DL17
 My Age: 70 + 
 I'm: Male 

54.6638, -1.5599
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Problems with my toilet,

"as usual Stephen carried out the work efficiantly with no fuss. would always recomend him wont go anywhere else.

Good experience have used this firm in the past wont go anywhere else."
 
 
Team:
Stephen Ayre
 
 
 


Review 8 Dec 2017
Recommended by customer in DL14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
54.6460, -1.6771
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Had new Combi-boiler fitted c/w new radiator in cupboard. Removal of all old system etc.

"The initial contact was easy and they responded very promptly.
They listened to our request then help us to agree the work required with clear, fair advice and we agreed a price that was then sent on a quote.
The date for the work was set to a mutually agreed time. He turned up when agreed.
The work was carried out quickly, efficiently and to a high standard.

I would highly recommend this company for this type of work and would not hesitate in using them in the future."
 
 
Team:
Steen Ayres
 
 
 


Review 6 Dec 2017
Recommended by customer in DL2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
54.5236, -1.4762
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted new Combi boiler in place of old condenser unit.
 
Cost: £2275
 

"Work was completed within the agreed timescale and the new boiler worked absolutely fine from day one.
It has now been installed for 6 weeks and there have been no problems whatsoever.
I would have no hesitation in recommending Ayre Heating and Plumbing to my friends and family."
 
 
Team:
Stephen Ayre and his son Jackson Ayre.
 
 
 


Review 6 Dec 2017
Recommended by customer in DL14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
54.6717, -1.6919
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Change out of boiler from one model to another.
 
Cost: £1500
 

"Not yet got the paperwork from the boiler company for the guarantee as the boiler was only changed recently (though I need to check the paperwork that was left) however I have dealt with this company for seven years now. I am satisfied with the price and quality of work, the owner is very approachable, prioritises if the job is urgent and is reliable, turning up as per appointed time and is honest taking time to discuss any customer queries. The company also services a boiler for an elderly relative and is trustworthy. I have no hesitation to recommend the company based on the work done to date at my house."
 
 
Team:
Stephen Ayre
 
 
 


Review 29 Mar 2017
Recommended by customer in DL14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.6382, -1.7099
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing standard radiator with a towel warmer.
 
Cost: £90

"Work was carried out in a timely manner. Clean and tidy."
 
 
 
 
 
 


Review 22 Mar 2017
Recommended by customer in DH1
54.7784, -1.5727
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New valve fitted to cistern.
 
Cost: £170
 
 
 
 


Review 27 Feb 2017
Recommended by customer in DL3
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.5380, -1.5631
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Standard boiler replaced with combi. New shower fitted

"Work was completed on time, as agreed and to a high standard. Very happy with the friendly, professional service."
 
 
Team:
Stephen Ayre
 
 
 


Review 1 Feb 2017
Recommended by customer in DH1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.7816, -1.5636
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement valve unit in electric water heating tank.
 
Cost: £170
 

"Stephen provided a rapid response to asses the problem, the part he ordered arrived quickly and he replaced the part at a time convenient to us in a friendly and efficient way. He kept us informed throughout the process and provided an excellent service."
 
 
Team:
Stephen
 
 
 


Review 23 Dec 2016
Recommended by customer in DL5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
54.6322, -1.5669
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Taking out of old shower unit and replacing with new. Electric power shower at 155.00.
Taking out of old boiler and replacing with new flushing radiators etc.
 
Cost: £1450

"We are extremely happy with both issues. Mr. Ayre did a very efficient job, was kind and very helpful.
All is working well and he returned to finish brick work the next day.
We would recommend him definitely. "
 
 
 
 
 
 

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