M & M Bathrooms & Kitchens

152 Arbroath Road
Dundee

DD4 7PY

56.4736, -2.9275

Bathrooms

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers
99% recommended   Rating 9.7/10
171 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.7/10 Overall Rating 9.7/10
Based on 171 reviews since 2011
 
 
 
Quality
9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy
9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy

 
Service
9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value
9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" First Class Service from showroom to completion of work."   more
 
" Great service end to end. Designer very good (Gina). Installation team did great job and put customer first. Would recommend M & M and Go mac to anyone looking for new kitchen and bathroom. Great jo...."   more
 
" The manager Sean Davies and his receptionist were very helpful and professional. The workmen Steven, Kenny, and other men were very good at their job. Worked hard and always kept the place very tidy...."   more
 
" Without doubt the best service we have come across. Friendly, professional, trust worthy and caring staff. The team kept us fully informed on works throughout and were always willing to go the extra...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 89%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 4
advice 13
arrived 6
attention 6
bathroom 21
bathrooms 10
Class 7
clean 11
definitely 8
delighted 23
design 16
efficient 12
excellent 48
extremely 8
finish 17
finished 15
Friendly 23
Gary 7
Gina 23
good 24
Great 18
happy 15
hard 9
helpful 34
highly 23
Installation 11
kitchen 7
knowledgeable 7
materials 8
pleasant 8
pleased 23
professional 24
project 10
quality 10
recommend 27
recommending 10
result 12
results 8
sales 7
Service 29
shower 8
showroom 14
standard 26
superb 9
team 19
Thanks 7
tidy 20
Tim 14
workmanship 14
Workmen 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 9 8 7 6 5 4 3 2 1

Budget:  

Review 18 May 2017
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4776, -2.9920
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New shower cabinet, sink, vanity unit, wc.
 
Cost: £2917

"First Class Service from showroom to completion of work."
 
 
 
 
 
 


Review 4 May 2017
Recommended by customer in PH11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.6098, -3.2358
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Supply fit new kitchen and floor dining room and install new radiator.
 
Cost: £213

"Great service end to end. Designer very good (Gina).
Installation team did great job and put customer first. Would recommend M & M and Go mac to anyone looking for new kitchen and bathroom.
Great job."
 
 
 
 
Team:
Gary Gdmac
 
 
 


Review 2 May 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4818, -2.9070
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Complete new bathroom.
 
Cost: £5215

"The manager Sean Davies and his receptionist were very helpful and professional.
The workmen Steven, Kenny, and other men were very good at their job. Worked hard and always kept the place very tidy every day. I would recommend them without a doubt."
 
 
 
 
 
 


Review 16 Mar 2017
Recommended by customer in DD2
56.4807, -3.0211
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New kitchen and bathroom installation including removal of old units / appliances.
Electrical, plumbing, plastering and joinery to be carried out as required.
 
Cost: £15000

"Without doubt the best service we have come across.
Friendly, professional, trust worthy and caring staff.
The team kept us fully informed on works throughout and were always willing to go the extra mile.
Pre-work, post-work and after sales support terrific.
Would highly recommend."
 
 
 
 
 
 


Review 17 Feb 2017
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4693, -2.9252
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Complete Bathroom/shower refurb
 
Cost: £4500
 

" Promises made, promises kept. No fuss or failures. Work undertaken in reasonable timescale. very responsive to minor concerns and very helpful all-round service. pleased with finished product. "
 
 
Team:
Danny, Gary.
 
 
 


Review 15 Jan 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4668, -2.9617
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Full refurb of cloak room.
 
Cost: £7558

"Good service from showroom, and also with the workmen, excellent service all round."
 
 
 
 
Team:
John Mark
 
 
 


Review 15 Jan 2017
Recommended by customer in DD8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.7329, -2.8683
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removal of old bathroom suite and repositioning of new WC, basin and walk in shower. Replacement ceiling with downlights. Fitting new shower. Wet wall panels to cover whole of bathroom, new flooring installed, new bathroom furniture including mirror installed and radiator.
 
Cost: £5000

"Highly professional from start to finish. Very friendly and helpful staff. Melissa at M & M very knowledgeable about products and most helpful with the new design and assisting in choosing products most suitable for my needs. Well informed every step of the way and any questions before, during or after installation were answered straight away. Cannot fault this company in any way and would highly recommend to others. Melissa definitely a credit to the company."
 
 
 
 
 
 


Review 4 Jan 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4665, -2.8628
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Fitting of new kitchen.
 
Cost: £5344

"Very well done.
No hassle with anything. Everything went smoothly efficient and courteous."
 
 
 
 
Team:
Stuart Rhynd
 
 
 


Review 23 Dec 2016
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4769, -2.8747
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replacement of en-suite bathroom.
 
Cost: £8100

"Excellent service from design through to installation. Would highly recommend.
"
 
 
 
 
Team:
Melissa Scott
 
 
 


Review 11 Nov 2016
Recommended by customer in DD3
56.5049, -3.0432
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Refurbishing of 2x toilets for use by cafe clientale total makeover.
 
Cost: £7023

"Really pleased with the end result -considered good value for money."
 
 
 
 
Team:
Andy Mcdonald
 
 
 


Review 3 Nov 2016
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4827, -2.9827
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replace bathroom to include walk-in showers and bath and fitted units throughout.
 
Cost: £8000

"A fantastic job which met all of my exceptions. I had been advised that the company were good and they met and they met and exceeded that reputation. Would thoroughly recommend."
 
 
 
 
Team:
Tim
 
 
 


Review 1 Nov 2016
Recommended by customer in DD7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.4998, -2.7569
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replace bathroom and floor.
 
Cost: £7200

"One person ? Labourer did not respect my property other wise all staff professional and considerate."
 
 
 
 
Team:
Scott Stewart
 
 
 


Review 6 Oct 2016
Recommended by customer in DD6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4439, -2.8811
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New bathroom old bath sink and toilet removal. New shower sink and toilet installed.
 
Cost: £4700

"They turned up on time and started work straight away. Took 4 days to complete very pleased with the result."
 
 
 
 
Team:
Steart
 
 
 


Review 5 Oct 2016
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4692, -3.0141
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New bathroom suite installed. Ceiling lowered.
 
Cost: £6831

"The tradesman was very diligent in the excellent work he carried out. All work was carried out to our satisfaction. Bathroom is now very streamlined!"
 
 
 
 
 
 


Review 23 Sep 2016
Recommended by customer in DD8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.6493, -2.8739
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Take out and install new bathroom suite also included was taking out cupboard and putting in large shower cubicle.
 
Cost: £8300

"Amazing job. Tradesmen arrived on time and on one day worked until seven to get work completed for plasterer to come next day. Cannot express highly enough of how professional and friendly they were. Completed bathroom certainly had the 'wow' factor."
 
 
 
 
 
 


Review 21 Sep 2016
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
56.4859, -2.8201
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New bathroom
 
 
 
 
 


Review 19 Sep 2016
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4698, -2.9075
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Compete bathrooms renovated.
 
Cost: £6000

"Excellent service. Recently had bad experience with company replacing window so was a bit nervous. Melissa very knowledgeable at M & M. Tim smith excellent trader, fantastic customer service and very high quality workmanship. Would definitely recommend. "
 
 
 
 
Team:
Melissa Tim
 
 
 


Review 16 Sep 2016
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.4879, -2.9952
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Remove old worktops sink hob, wall tiles and cooker hood fit and replace all of above.
 
Cost: £3323

"Gina was most helpful keeping me right choosing new appliances,tops,times etc. Her knowledge is excellent. Scofl and Andy - fitters were great and did a super job as did plumber and time fixer. Very happy with everything good team. "
 
 
 
 
Team:
Gina Scott Andy
 
 
 


Review 7 Sep 2016
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4587, -3.0317
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Installation of a wet room with wash-head basin and drawer unit, WC, two towel warmers, led ceiling light, motion sensor and night light, shower and shower seat.
 
Cost: £7581

"Tim Smith did an excellent job. He goes the extra mile to please and to go the best results. He's fast, never tires and happy at this work, making you feel that the job is in good hands. Tim is totally trustworthy men bathrooms (Gina) gave us a lot of time and attention and checked the finished job. Materials arrived on time and in perfect condition. Excellent team and job!"
 
 
 
 
Team:
Tim Gina
 
 
 


Review 30 Aug 2016
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4895, -2.8981
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removal and replace hob, one tiles and worktops.
 
Cost: £3775

"Everything was carried out efficiently from delivery of goods to execution and to our entire satisfaction."
 
 
 
 
 
 

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