M & M Bathrooms & Kitchens

152 Arbroath Road
Dundee

DD4 7PY

56.4736, -2.9275

Bathrooms

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers
99% recommended   Rating 9.7/10
191 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 191 reviews since 2011
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Brilliant! From the First initial survey through to the finished product (complete bathroom it was hassle free, friendly and a complete professional job. All at a very reasonable price. Could not comm...."   more
 
" I was very impressed with the service from M & M Bathrooms. They were able to design a bathroom according to my budget. Peter was an excellent workman. He completed all work from start to finish with...."   more
 
" Totally satisfied with a thoroughly professional job. "   more
 
" Advice when selecting products was good and although we did not chose their sanitary ware the products we did chose were top class."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 90%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 6
Advice 14
arrived 8
attention 8
bathroom 27
Bathrooms 15
class 10
clean 11
definitely 9
Delighted 26
design 17
detail 8
efficient 12
excellent 52
extremely 9
finish 21
finished 17
fitter 8
friendly 27
Gary 8
Gina 23
good 25
Great 24
happy 19
hard 11
helpful 38
highly 27
installation 12
kitchen 9
materials 8
pleasant 10
pleased 24
professional 30
project 10
quality 12
recommend 37
recommending 10
result 13
results 8
service 35
shower 9
showroom 16
standard 29
superb 9
team 23
thanks 9
tidy 22
Tim 16
workmanship 14
workmen 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Nov 2017
Recommended by customer in PH11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.6181, -3.2246
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Initial planning/Survey of bathroom. Complete design to our specifications. Procurement of all equipment and delivery. Contracted first rate team of installers to fit all equipment
 

"Brilliant! From the First initial survey through to the finished product (complete bathroom it was hassle free, friendly and a complete professional job. All at a very reasonable price. Could not commend all at M & M and reliable enough. Well done and Thank you - We will be using you again"
 
 
 
 
Team:
Gary Sean Andy
 
 
 


Review 30 Oct 2017
Recommended by customer in DD7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.5044, -2.7268
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full Bathroom refurbishment including replacement bathroom suite, tiling, plumbing, fixtures and fittings.
 
Cost: £5200

"I was very impressed with the service from M & M Bathrooms. They were able to design a bathroom according to my budget.
Peter was an excellent workman. He completed all work from start to finish with an exceptionally high standard. Would highly recommend them!"
 
 
 
 
Team:
Melanie Peter
 
 
 


Review 23 Oct 2017
Recommended by customer in DD8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.6381, -2.8897
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of bathroom.
 
Cost: £6100

"Totally satisfied with a thoroughly professional job. "
 
 
 
 
Team:
Peter Carnegie
 
 
 


Review 20 Oct 2017
Recommended by customer in DD4
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.4962, -2.9043
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal up old bath/shower room, making good any walls and installing new shower room.
 
Cost: £6500

"Advice when selecting products was good and although we did not chose their sanitary ware the products we did chose were top class."
 
 
 
 
Team:
Gary Prederville Tim Smith
 
 
 


Review 19 Oct 2017
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4945, -2.9603
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new shower area, complete marble tiling of shower room and recovering of flooring.
 

"From start to finish, M and M have provided an excellent service, from quotation to final invoice. The fitter (Peter) worked tirelessly and although hampered by having to cut numerous marble tiles, had an excellent approach to the quality and attention to detail in all his work. He was also tidy and obliging and we are absolutely delighted with the end result. We would recommend M and M to anyone - not the cheapest but the quality and service is first rate. "
 
 
 
 
 
 


Review 3 Oct 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4591, -2.9950
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Old bathroom ripped out including tiles. New shower unit, wet wall, bathroom furniture, tiles (wall) tiles (click) on floor installed.
 
Cost: £6829

"Team arrived promptly on the morning to start. They worked hard throughout the day. Bathroom was now a shell. All piping work done. Each and every day they really worked hard, progress seen each day.Quality of the work was very impressive.
Was left with toilet facilities each night, with all tidied up. Follow up week later has one handle short.
Will definitely recommend M and M kitchen and bathrooms to all. Very professional with a team who worked extremely hard to get the end product Very very happy and satisfied. "
 
 
 
 
Team:
Gary Steve
 
 
 


Review 28 Sep 2017
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4792, -2.9479
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New bathroom.
 
Cost: £5800

"Second time we have used M.M to install a bathroom and so happy with everything - another fabulous job!
Big thanks to Peter who installed the bathroom and to Sean, Melissa and Gory at the showroom who were friendly and helpful.
Great job -highly recommend again."
 
 
 
 
Team:
Sean Peter Melissa Gary
 
 
 


Review 21 Sep 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.4799, -2.8910
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Shower enclosure, wet wall, bathroom sink unit and base unit.
Fitting new kitchen sink and tap.
 
Cost: £4173

"Great service from start to finish. Stuart and his team did a great job. Very friendly and trustworthy. It was a pleasure having them working in my home. Matthew Michie, did a great job of replacing the kitchen sink. Very friendly and professional. Would recommend M & M bathrooms and kitchens."
 
 
 
 
Team:
Stuart Mathew Michie
 
 
 


Review 19 Sep 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.474712, -2.867157
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New bathroom fitted.
 
Cost: £2291

"First class service from start to finish. Very punctual, professional, over all top class service Peter the installer was excellent, a great representative of his company. "
 
 
 
 
 
 


Review 15 Sep 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4921, -2.9077
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted shower suite.
 
Cost: £2700

"Very happy with my new suite, lovely staff at shop and fitters who installed my shower suite."
 
 
 
 
Team:
Peter 2
 
 
 

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