M & M Bathrooms & Kitchens

152 Arbroath Road
Dundee

DD4 7PY

56.4736, -2.9275

Bathrooms

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers
99% recommended   Rating 9.7/10
184 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 184 reviews since 2011
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Great service from start to finish. Stuart and his team did a great job. Very friendly and trustworthy. It was a pleasure having them working in my home. Matthew Michie, did a great job of replacing t...."   more
 
" First class service from start to finish. Very punctual, professional, over all top class service Peter the installer was excellent, a great representative of his company. "   more
 
" Very happy with my new suite, lovely staff at shop and fitters who installed my shower suite."   more
 
" Would recommend M & M to anyone. Showroom staff were very helpful. Peter is very hard worker and always cleaned up before leaving everyday. Our bathroom is beautiful."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 90%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 5
advice 13
arrived 7
attention 7
bathroom 23
bathrooms 13
best 4
care 4
class 9
Clean 11
definitely 8
delighted 25
design 16
efficient 12
excellent 50
extremely 8
finish 19
finished 16
friendly 25
Gary 8
Gina 23
good 24
Great 23
happy 17
hard 10
helpful 37
Highly 25
installation 12
kitchen 8
Materials 8
pleasant 10
pleased 24
professional 27
project 10
quality 10
recommend 33
recommending 10
result 12
results 8
service 33
shower 9
Showroom 15
standard 28
superb 9
team 21
thanks 8
tidy 21
Tim 16
workmanship 14
workmen 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Sep 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.4799, -2.8910
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Shower enclosure, wet wall, bathroom sink unit and base unit.
Fitting new kitchen sink and tap.
 
Cost: £4173

"Great service from start to finish. Stuart and his team did a great job. Very friendly and trustworthy. It was a pleasure having them working in my home. Matthew Michie, did a great job of replacing the kitchen sink. Very friendly and professional. Would recommend M & M bathrooms and kitchens."
 
 
 
 
Team:
Stuart Mathew Michie
 
 
 


Review 19 Sep 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.474712, -2.867157
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New bathroom fitted.
 
Cost: £2291

"First class service from start to finish. Very punctual, professional, over all top class service Peter the installer was excellent, a great representative of his company. "
 
 
 
 
 
 


Review 15 Sep 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4921, -2.9077
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted shower suite.
 
Cost: £2700

"Very happy with my new suite, lovely staff at shop and fitters who installed my shower suite."
 
 
 
 
Team:
Peter 2
 
 
 


Review 15 Sep 2017
Recommended by customer in DD11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
56.5622, -2.5694
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full bathroom fitted including wet wall and ceiling also ripping out full bathroom and wall and floor tiles.
 
Cost: £6720

"Would recommend M & M to anyone. Showroom staff were very helpful. Peter is very hard worker and always cleaned up before leaving everyday. Our bathroom is beautiful."
 
 
 
 
Team:
Sean Peter Gary
 
 
 


Review 16 Aug 2017
Recommended by customer in DD4
56.4759, -2.9456
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £5342

"Work carried out with great attention to detail. Tim( the plumper) was very professional in all he done. Nothing was too much trouble. I would whole heartily recommend Tim and M and M Bathrooms and Kitchens.
"
 
 
 
 
Team:
Tim
 
 
 


Review 15 Aug 2017
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.4716, -2.9831
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New bathroom.
 
Cost: £5900

"Completion of work to a very high standard. Would recommend company."
 
 
 
 
Team:
1
 
 
 


Review 10 Aug 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
56.4711, -2.9318
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced w.c in main bathroom install w.c and sink in walking cupboard in bedroom. Painting a flooring installed.
 
Cost: £4130

"Very pleased with work done, pleasant worker and very helpful."
 
 
 
 
Team:
Peter
 
 
 


Review 8 Aug 2017
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4792, -2.9479
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete renovation of bathroom.
 
Cost: £4500

"Excellent service from all at the showroom-Sean, Melissa and Gary. Also from Peter the fitter who did a 1st class job-absolutely delighted. A huge thanks to all at M&M Bathrooms and would highly recommend. A+
thanks!"
 
 
 
 
Team:
Sean Melissa Gary Peter
 
 
 


Review 7 Aug 2017
Recommended by customer in DD6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.4290, -2.9682
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete replacement of ensuite including flooring, walls and ceiling and lighting.
 

"Initial meeting, quotation and schedule of work were all dealt with promptly and efficiently.
The installer Tim Smith visited prior to job starting to introduce himself and discuss work to be done.
Job was completed to a very high standard and on time even although we asked form some changes.Tim
kept us involved as the job progressed discussing any options available.
We are absolutely delighted with Tim's work and would def recommended him."
 
 
 
 
 
 


Review 2 Aug 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4700, -2.9206
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Cost: £2689
 
 
 
 

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