BCAS member: Airchannel

Airchannel has been a leading member of the pilot group of BCAS members since mid 2007, working on the concept of customer satisfaction surveys for the industry.

Alastair Shanks is Managing Director of Airchannel:

"Delivering a reliable service has always been our priority and our aim now is to take this to the next level to ensure that we are the most reliable compressed air company in the UK.  In order to achieve this we have developed our Reliability Promise:

• Take responsibility for solving the customer's problems
• Put the customer first - give the best answer for them
• See it through - do what you say you are going to do
• Make it a pleasure to deal with you
• Present written communication in a professional but easy to understand manner
• Establish clear lines of communication - in both directions
• Whether the challenge is big or small, stop at nothing to help the customer
• Communicate - keep the customer up to date on the progress of the job

We are taking part in a Customer Satisfaction Survey run independently by the British Compressed Air Society and so far have had a positive response.  Our clients' satisfaction is our priority and it's your feedback (both good and bad!) that helps us continue to improve our standards."