Annan Cat Hotel

Battlefield
Annan
Dumfries & Galloway
DG12 6RB

54.9901, -3.2279

Boarding Kennels

Listed under:  Boarding Cattery
100% recommended   Rating 9.9/10
24 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 24 reviews since 2017
 
 
 
Facilities 9.9/10 Facilities Rating 9.9
The facilities look and smell clean, warm and secure

 
Exercise 9.8/10 Exercise Rating 9.8
Pets have time and space for exercise and socialising

 
People 10/10 People  Rating 10.0
The people are caring, knowledgeable and helpful

 
Value 9.9/10 Value Rating 9.9
The service represents value for money

 
 
 
Recent Reviews 
 
" Spotlessly clean, always fresh water and food down. Clean litter trays. Pleasant environment, always very welcoming. Have recommended Louise to friends and neighbors. "   more
 
" Louise is a real animal lover and is thoughtful and willing to be flexible in her care arrangements for individual pets."   more
 
" Our cats look forward to the change and enter their carrying box without encouragement."   more
 
" I wouldn't use any other cattery. My cats go 3 x per year for the last 7-8 years so she already knows these things."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Inspection: 100%
Before Booking were you invited to see the area where your pet will be staying?
 
Space and Bedding: 100%
Before Booking does each pet have suitable resting space and bedding?
 
Run: 100%
Before Booking does each pet have an indoor/ outdoor run or an indoor run and a schedule for exercise?
 
Food: 100%
Before Booking were you able to bring your own pet\'s food, if required?
 
On Site: 100%
Before Booking are the staff on site around the clock?
 
Vaccinations: 100%
Before Admission, did the staff ask you for your pet\'s vaccination record?
 
Your contact details: 100%
Before Admission, did the staff ask you for your emergency contact details?
 
Vet contact details: 100%
Before Admission, did the staff ask you for your vet\'s contact details?
 
Diet: 100%
Before Admission, did the staff ask you for your pet\'s dietary needs?
 
Other: 100%
Before Admission, did the staff ask you for your pet\'s other requirements?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Annan 2
business 2
care 2
cares 2
caring 2
Cat 7
cats 8
cattery 3
Clean 4
friendly 4
Gives 2
good 2
happy 4
Highly 2
Hotel 2
Louise 8
lover 2
loves 3
Owner 2
perfect 2
person 3
pets 2
recommended 3
runs 2
space 2
stay 2
treats 2
Warm 2
welcoming 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 4 May 2018
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
54.9787, -3.2544
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
High quality safe place to board my cat.
 
Cost: £7

"Spotlessly clean, always fresh water and food down.
Clean litter trays. Pleasant environment, always very welcoming.
Have recommended Louise to friends and neighbors. "
 
 
 
 
Team:
Louise Grierson
 
 
 


Review 30 Apr 2018
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
55.0929, -3.3312
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Reliable and caring.
Always welcoming.
Provide an excellent essential service.
 
 
 
Team:
Louise
 
 
 


Review 25 Apr 2018
Recommended by customer in DG12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
54.9820, -3.2505
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Show All
 
 
Customer Review
 
Have known the proprietor for many years and she has a very good reputation locally.
 
Cost: £77

"Louise is a real animal lover and is thoughtful and willing to be flexible in her care arrangements for individual pets."
 
 
 
 
Team:
Louise
 
 
 


Review 23 Apr 2018
Recommended by customer in DG12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
54.9857, -3.3384
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
A happy holiday stay for our two cats for the week.
 
Cost: £103

"Our cats look forward to the change and enter their carrying box without encouragement."
 
 
 
 
Team:
Louise Grierson
 
 
 


Review 18 Apr 2018
Recommended by customer in DG12
 My Age: 30 - 39 
 I'm: Female 
 I have known this business: 5 - 10 years 
54.9877, -3.2624
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Security and home away from home feel.
Louise is reliable, caring and flexible.
 

"I wouldn't use any other cattery.
My cats go 3 x per year for the last 7-8 years so she already knows these things."
 
 
 
 
Team:
Louise Grieson
 
 
 


Review 9 Apr 2018
Recommended by customer in PG12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
0, 0
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Because it gets good, reports and is always very obliging.
 

"Pets always well looked after when using it. "
 
 
 
 
Team:
Louise Grierson
 
 
 


Review 3 Apr 2018
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.0948, -3.5818
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Someone to care for my cat while I was away.
I have used Annan Cat Hotel before and am happy with the care they provide.
 
Cost: £35
 
 
Team:
Lou
 
 
 


Review 23 Mar 2018
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
54.9833, -3.2508
 
 
Satisfaction Ratings
 
Facilities 8/10
The facilities look and smell clean, warm and secure
Exercise 5/10
Pets have time and space for exercise and socialising
People 9/10
The people are caring, knowledgeable and helpful
Value 8/10
The service represents value for money
Show All
 
 
Customer Review
 
Somewhere safe for our cats to go when we are on our hols. We saw a poster and it was recommended.
 

"Louise is very accommodating and will take the cats at whatever time suits us. She is a cat - lover and I think she loves her job."
 
 
 
 
Team:
Louise Grierson
 
 
 


Review 12 Mar 2018
Recommended by customer in DG12
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
54.9787, -3.2544
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 

"Recommended by neighbor."
 
 
 
 
Team:
Louise Grierson
 
 
 


Review 19 Feb 2018
Recommended by customer in DG11
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.1304, -3.4534
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
I wanted my cat to be safe and happy whilst I was on holiday.
The Annan Cat Hotel had been highly recommended to me and I was not disappointed.
 
Cost: £49

"Louise is a warm friendly person.
She runs her business in the same way.
She is very accommodated particularly for "drop off" and "pick up" times.
Bruce is very happy and stay at the Annan Cat Hotel."
 
 
 
 
Team:
Louise
 
 
 


Review 15 Feb 2018
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.0629, -3.1505
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Locality to home and care of travel. (especially for the cats).

2 cats for 11 days.
 
Cost: £143

"Louise runs a good clean cattery. Is very welcoming and cares for the well being of the cats.
A pleasure to do business with her and her husband.
Highly recommended.
"
 
 
 
 
Team:
Louise Grierson
 
 
 


Review 14 Feb 2018
Recommended by customer in DG16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
54.9959, -3.0463
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Distance from home, I always know cat is safe.
 
Cost: £7

"Safe and clean space for my cat.
She has been going here for years(9)."
 
 
 
 
Team:
Louise Grierson
 
 
 


Review 8 Feb 2018
Recommended by customer in DG1
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
55.0473, -3.6035
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 9/10
The service represents value for money
Show All
 
 
Customer Review
 
Short boarding for pet.
 

"Personalized and friendly re-assuring
Warm in winter lots toys available, can take own toys and bedding treats allowed.
Owner just loves cats!"
 
 
 
 
Team:
Louise
 
 
 


Review 26 Jan 2018
Recommended by customer in DG12
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
54.9913, -3.2533
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Local
 

"Perfect location and wonderful owners."
 
 
 
 
Team:
Louise
 
 
 


Review 25 Jan 2018
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.0219, -3.2791
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Because we knew our cat would be looked after.
 
Cost: £28
 
 
Team:
Louise
 
 
 


Review 12 Jan 2018
Recommended by customer in DG16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
54.9944, -3.0606
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Recommended by local pet shop owner.
Looking for somewhere that my cat would be safe and well looked after by someone who genuinely likes cats.
 

"My cat is not a very friendly one and the owner respects that. Gives my cat the attention she needs, looks after her and gives her space when she needs it."
 
 
 
 
Team:
Louise
 
 
 


Review 12 Jan 2018
Recommended by customer in NE34
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.9620, -1.4310
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Recommended by family. My cats had never been in kennels and I wanted them safe, secure and looked after.
 

"The cats, Alfie and Callie, were not affected in any way by their first stay in kennels. I would be happy to board them there again."
 
 
 
 
Team:
Louise
 
 
 


Review 11 Jan 2018
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.0529, -3.3866
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
I was looking for a caring place for my cat.
Louise came highly recommended.
 

"I would not put my cat anywhere else.
He always comes back well and happy.
Louise is a very caring person and always happy to see us."
 
 
 
 
Team:
Louise
 
 
 


Review 4 Jan 2018
Recommended by customer in DG11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
55.0448, -3.1854
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
A place where our 2 cats would be happy allowing us to relax on holiday.
We choose the Annan Cat Hotel because it was local and had good reviews.
 
Cost: £13

"The Annan Cat Hotel is run by Louise to a very high standard and our cats always return happy and relaxed as if they had never been away from home."
 
 
 
 
Team:
Louise Grierson
 
 
 


Review 4 Jan 2018
Recommended by customer in DG12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.9744, -3.2646
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Recommended by several other pet owners who use the service.
I needed to be sure that my pet would be in a safe loving environment and would receive the attention he is used to.
 
Cost: £84

"I am extremely satisfied with the care my pet receives at this establishment."
 
 
 
 
Team:
Louise Grierson
 
 
 

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