Johnston and Graham

21 Back Peebles Street
Ayr
South Ayrshire
KA8 8DT

55.4695, -4.6304

Builder

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Builders, Care and repair/Home improvements, Carpenters & Joiners / Carpentry & Joinery, Central Heating Engineers, Kitchen Retailers, Kitchens / Kitchen Fitters / Kitchen Installers, Plumbers / Plumbing, Roofers / Roofing, Showers, Tilers / Tiling, Wetrooms / Wetroom Installation
97% recommended   Rating 9.7/10
29 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 29 reviews since 2016
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Thrilled to bits with the new bathroom. Workforce very clean and tidy and finished to a very high standard. "   more
 
" Prompt response. Courtesy and efficiency 100%"   more
 
" Work done as specified. Extremely tidy and punctual. "   more
 
" First class service from all involved. Would definitely recommend or use again. From start to finish was kept informed and involved fully in the process. "   more
 
About Us


We pride ourselves in being able to offer many areas of work, which have allowed us to build a positive reputation and loyal customer base. We are able to take on a variety of projects from small single jobs to much more complex contracts.

Johnston and Graham provide plumbing, kitchen and bathroom fitting, special need wetroom facilities, including from care & repair, gas and general building services around the West of Scotland and immediate Ayrshire areas. As reactive and planned contractors we pride ourselves on the provision of all domestic and commercial building and plumbing services. We carry out a range of home improvement and general building services for both commercial clients and homeowners. Trades that include plumbing, carpentry, roofing, tiling, plastering and all aspects of internal and external decorations are available at your request.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 92%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 96%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 75%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

bathroom 2
class 2
clean 2
courteous 2
efficient 2
Excellent 3
Extremely 3
fantastic 2
finish 2
finished 2
friendly 2
good 2
Graham 3
helpful 5
Johnston 3
man 2
nice 2
night 2
pleased 3
professional 3
quick 2
recommend 5
recommended 3
reliable 2
service 5
standard 4
sure 2
tidy 3
toilet 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 1 Dec 2017
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.4340, -4.6119
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renewal of WC and WHB,vanity units, cupboards, drawers, new LED lights, ladder radiator, new floor.
 
Cost: £3912

"Thrilled to bits with the new bathroom. Workforce very clean and tidy and finished to a very high standard. "
 
 
 
 
Team:
George Pete Charles
 
 
 


Review 30 Oct 2017
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.4575, -4.6361
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Tap repair on sink.
 
Cost: £80

"Prompt response. Courtesy and efficiency 100%"
 
 
 
 
 
 


Review 17 Jul 2017
Recommended by customer in KA7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
55.461868, -4.640615
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full replacement and refurbishment of Jack and Jill bathroom.
 
Cost: £8000

"Work done as specified.
Extremely tidy and punctual. "
 
 
 
 
 
 


Review 14 Jul 2017
Recommended by customer in KA7
 My Age: 40 - 49 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
55.4548, -4.6334
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full bathroom refit.
Plumbing
Electrical
Fixtures/fittings.
 
Cost: £12000

"First class service from all involved.

Would definitely recommend or use again.

From start to finish was kept informed and involved fully in the process. "
 
 
 
 
 
 


Review 11 Jul 2017
Recommended by customer in KA8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.4712, -4.6256
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £60

"The staff person was professional and knew what they were doing. They completed a very good job. "
 
 
 
 
 
 


Review 7 Jul 2017
Recommended by customer in KA6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
55.3974, -4.5804
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service boiler.
 
Cost: £40
 
 
 
 


Review 4 Jul 2017
Recommended by customer in KA26
55.2384, -4.8559
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted kitchen and bathroom. Gas central heating and a tank cupboard into a second toilet.
 
Cost: £24000

"Nothing was any problem to them.
The main man "George" was always nice and cheery."
 
 
 
 
 
 


Review 19 May 2017
Recommended by customer in KA10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.5555, -4.6385
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler services.
 
Cost: £60
 
 
Team:
Charlie
 
 
 


Review 5 May 2017
Recommended by customer in KA7
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.4645, -4.6339
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £60
 
 
 
 


Review 24 Apr 2017
Recommended by customer in KA18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.4503, -4.2600
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wet-room installation.
 
Cost: £4980

"Absolute perfection, would recommend to anyone no matter how particular they are 11 out of 10. "
 
 
 
 
Team:
George Peter Charles John
 
 
 

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