William Cumming & Son Ltd

10 Alloway Street
Ayr
South Ayrshire
KA7 1SH

55.4595, -4.6291

Builder

Listed under:  Builders
100% recommended   Rating 9.8/10
12 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 12 reviews since 2016
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Cant praise Messrs Cumming building enough. Team hard working men who were so respectful to me as my husband passed away during the build. I received a lovely wreath from Mr Cumming and a lovely bouqu...."   more
 
" Two joiners popped in to tell me of their work intentions and of any foreseeable problems. Tidied as they went."   more
 
" William Cumming & Son offered a very competitive price. Their work ethic was exceptional and very friendly and helpful. We were delighted with the finished extension and we would recommend them to an...."   more
 
" After slight initial delay work was carried out quite timeously."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 92%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 92%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 91%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 75%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Cumming 2
Delighted 3
Exceptional 2
helpful 2
recommend 2
recommended 2
William 2
advice 1
approachable 1
bother 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Nov 2017
Recommended by customer in KA9
55.4990, -4.6040
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extension room.
3 X 3
Work, first class.
 
Cost: £18390

"Cant praise Messrs Cumming building enough. Team hard working men who were so respectful to me as my husband passed away during the build. I received a lovely wreath from Mr Cumming and a lovely bouquet of flowers from the men. Very trustworthy as I had to leave to deal with the funeral. "
 
 
 
 
 
 


Review 9 Nov 2017
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.4509, -4.6392
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Essential re-cladding of a ceiling n the tumble dryer area of the hotel due to fire inspection. Also trimming office doors due to new vinyl being fitted in kitchen.
 
Cost: £872

"Two joiners popped in to tell me of their work intentions and of any foreseeable problems. Tidied as they went."
 
 
 
 
Team:
Craig Lewis
 
 
 


Review 25 Oct 2017
Recommended by customer in KA8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.4750, -4.6245
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Demolition of kitchen, conservatory and build of extension exclusive of kitchen, utility room and shower room.
 
Cost: £38892

"William Cumming & Son offered a very competitive price. Their work ethic was exceptional and very friendly and helpful.
We were delighted with the finished extension and we would recommend them to anyone.
Exceptional service!! "
 
 
 
 
Team:
David Anderson David Cumming
 
 
 


Review 29 Sep 2017
Recommended by customer in KA7
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.4416, -4.6457
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Demolish existing utility room build non utility and breakfast room.
 
Cost: £23000
 
 
 
 


Review 4 Sep 2017
Recommended by customer in KA7
55.4568, -4.6330
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 10 Aug 2017
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
55.4343, -4.6454
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
External and internal ramp to house.
 

"After slight initial delay work was carried out quite timeously."
 
 
 
 
Team:
Unknown
 
 
 


Review 27 Jul 2017
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.4317, -4.6153
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove and rebuild front and rear steps.
 
Cost: £1332

"I was recommended this firm by a friend who had work done. I can say I was not disappointed. Workmanship, courteous care and expert advice all excellent.
I would have no hesitation in recommending this firm in the future."
 
 
 
 
Team:
Ian Malcolm
 
 
 


Review 16 May 2017
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.4411, -4.6210
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rear extension, oak flooring, garden patio.
 
Cost: £35000

"Delighted with all the work. Boys were polite and cleaned away regularly."
 
 
 
 
Team:
Stuart Paul Davy
 
 
 


Review 13 Apr 2017
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
55.4373, -4.6179
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1116
 
 
 
 


Review 23 Feb 2017
Recommended by customer in KA7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.4481, -4.6106
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of WC window.
 
Cost: £252
 
 
 
 

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