John . S Brolls Ltd

17 Minden Crescent
Dumfries

DG1 4EB

55.0613, -3.5776

Builder

Listed under:  Builders, Builders - New Builds, Builders - Renovations, Carpenters & Joiners / Carpentry & Joinery
100% recommended   Rating 9.8/10
8 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 8 reviews since 2015
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Work complete to a very high standard and job cleaned up every night. Steven also visit us informed of what was happening every day. Very good tradesmen."   more
 
" A vast improvement on the old entrance which had caused many an unwanted trip."   more
 
" Very happy with completed work. Impressed with workmanship and workers. Would definitely use these people again."   more
 
" Delighted with the job. The company found a fault with the wall covering and replaced it with alternative at no cost to ourselves. First class advice and service "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 86%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

class 2
happy 3
standard 2
team 2
advice 1
alternative 1
budget 1
caused 1
certainly 1
changed 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 22 May 2018
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Female 
 I have known this business: Over 10 years 
55.0531, -3.6427
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move bathroom wet room.
 

"Work complete to a very high standard and job cleaned up every night.
Steven also visit us informed of what was happening every day.
Very good tradesmen."
 
 
 
 
Team:
John Brolls Steven Wright
 
 
 


Review 25 Apr 2018
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Male 
 I haven't used this business before 
55.0989, -3.5781
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing old outside door. Removing two redundant steps outside and inside old door and replacing with PVC making a flat entrance to house, and adding two hand rails both sides of door.
 
Cost: £1067

"A vast improvement on the old entrance which had caused many an unwanted trip."
 
 
 
 
 
 


Review 16 Apr 2018
Recommended by customer in DG1
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.0707, -3.5891
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fitting bathroom with wet room and adaptations suitable for disabled wheelchair user.
 

"Very happy with completed work.
Impressed with workmanship and workers.
Would definitely use these people again."
 
 
 
 
 
 


Review 12 Mar 2018
Recommended by customer in DG1
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.0695, -3.6093
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
John Brolls undertook a complete shop fit.
Managing other trades too and overseeing entire job.
 
Cost: £9000

"Extremely happy with the result. The team worked long hours to meet our deadline and completed to a very high standard. But also within our budget. Highly recommended."
 
 
 
 
 
 


Review 12 Mar 2018
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.0694, -3.6096
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Built a podiatry clinic in our existing shop. Met clinical guidelines and worked out with our trading times so tat we didn't lose income.
 
Cost: £2500

"Delighted with the job. The company found a fault with the wall covering and replaced it with alternative at no cost to ourselves. First class advice and service "
 
 
 
 
 
 


Review 8 May 2017
Recommended by customer in DG13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.1516, -3.0053
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To form a downstairs toilet and wash hand basin.
 
Cost: £4120

"A first class job.
Would certainly recommend company to family and friends."
 
 
 
 
 
 


Review 3 Jun 2016
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.8924, -3.6109
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Changing bathroom and ensuite into one large wet room. Hoist installed and roof strengthened.
 
Cost: £22000
 
 
 
 


Review 8 Oct 2015
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.0934, -3.5174
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large garden room / kitchen extension. Upgrade 3 bathrooms, widen all internal doors, remodel dormer bedrooms.
 

"Very happy with the quality of the work and the team. We did not like one sub contractor who was changed for another. The team were great to have around, always cleaning. Tidying and going above and beyond to help us live in the house while undergoing major work. No hesitation in recommending them."
 
 
 
 
 
 

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