William Waugh & Sons (Builders) Ltd

Broadford, Auldgirth
Dumfries
Dumfries & Galloway
DG2 0RT

55.1400, -3.7044

Builder

Listed under:  Builders - Extensions, Builders - Renovations, Carpenters & Joiners / Carpentry & Joinery, Plasterers / Plastering / Renderers / Rendering, Roofers / Roofing
97% recommended   Rating 9.2/10
65 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 65 reviews since 2016
 
 
 
Quality 9.2/10 Quality Rating 9.2
The quality of the work was as expected and agreed

 
Tidy 9.4/10 Tidy Rating 9.4
There was little disruption and the site was left clear and tidy

 
Service 9.4/10 Service Rating 9.4
The team was friendly, helpful, considerate and professional

 
Value 8.9/10 Value Rating 8.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" A pleasure to deal with quick ,friendly and efficient. "   more
 
" Work completed under budget. Only issue was lack of communication on timing for works to be carried out. "   more
 
" Reputable local firm - our " go to " for all work required. We had a slight issue with the roof at the end of the work. Phoned them, boss came with 2 workman very quickly to check and got it sorted. "   more
 
" Apart from a wait of several weeks between approaching the firm and actual carrying out of the work ( for which the firm apologized, citing extreme business ) I have no complaints whatever. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 87%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 85%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 63%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accommodating 2
advice 3
approach 2
attend 2
building 2
change 2
clean 2
discussed 2
door 2
easy 3
efficient 4
entirely 3
excellent 7
friendly 6
future 2
Good 8
happy 3
helpful 9
honest 2
initial 2
issue 2
lack 2
local 2
needed 2
past 2
pleasant 2
pleased 2
polite 2
professional 2
promptly 3
quick 2
quickly 3
Really 3
reasonable 3
recommend 4
reliable 4
response 2
roof 3
round 3
satisfaction 3
satisfied 3
small 2
sorted 2
standard 3
team 4
telephone 2
terms 2
tidy 3
Waugh 5
William 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Dec 2017
Recommended by customer in DG1
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.1359, -3.6226
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Three windows safes replaced.
 
Cost: £3490

"A pleasure to deal with quick ,friendly and efficient. "
 
 
 
 
 
 


Review 5 Dec 2017
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.0524, -3.6314
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof maintenance repair and pointing, fascia and soffits and painting.
 
Cost: £3028

"Work completed under budget. Only issue was lack of communication on timing for works to be carried out. "
 
 
 
 
 
 


Review 1 Dec 2017
Recommended by customer in DG2
55.1516, -3.7767
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rendering and roofing.
 
Cost: £6970

"Reputable local firm - our " go to " for all work required. We had a slight issue with the roof at the end of the work. Phoned them, boss came with 2 workman very quickly to check and got it sorted. "
 
 
 
 
 
 


Review 1 Dec 2017
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 I have known this business: Over 10 years 
55.0777, -3.5982
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Creation of new rain water soakaway involving:
1. Removal of decorative gravel.
2 Digging of 900 mm X 900 mm X 900 mm hole.
3. Filling of hole with Coarse stone / Rubble.
4. Directing pipe into newly firked soakaway. .
5. Laying of Goetextile membrane for soakaway.
6. Covering of soakaway with existing gravel.
 
Cost: £600

"Apart from a wait of several weeks between approaching the firm and actual carrying out of the work ( for which the firm apologized, citing extreme business ) I have no complaints whatever.

"
 
 
 
 
 
 


Review 28 Nov 2017
Recommended by customer in CV37
 I have known this business: 5 - 10 years  52.1839, -1.7227
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Refitting downstairs bathroom and new glass door to kitchen (utility room).
 
Cost: £11618

"Very good all round. "
 
 
 
 
 
 


Review 27 Nov 2017
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.1165, -3.7832
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of plaster and structure of interior wall. Black DPM. Rebuild wall and plaster.
 
Cost: £900

"No problems. Professional approach, tidy work."
 
 
 
 
 
 


Review 20 Nov 2017
Recommended by customer in DG5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.8817, -3.7914
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Floor and wall tiling for downstairs, shower room and utility room.
 
Cost: £1115

"The team worked with us very well in terms of accommodating other trades who were also working on site and keeping to the agreed schedule. "
 
 
 
 
Team:
Chris
 
 
 


Review 4 Oct 2017
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
55.0715, -3.5987
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair and replace sandstone on side of garage doorway including some new stone-work and some repaired stone work and wood work.
 
 
 
Team:
Chris Otty
 
 
 


Review 26 Sep 2017
Recommended by customer in DG2
55.0645, -3.6264
 
 
Satisfaction Ratings
 
Quality 6/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 6/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lay new drive way.
New man hole cover.
New drain in driveway to remove storm water.
New garage door.
 
Cost: £8398
 
 
 
 


Review 22 Sep 2017
Recommended by customer in DG2
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
55.0943, -3.6476
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Demolish old garage and build new one.
 
Cost: £18945

"excellent work from initial phone call to ask advice to completed garage.
"
 
 
 
 
 
 

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