Burnside Roofing

11 Craig Drive, Crosshouse
Kilmarnock
East Ayrshire
KA2 0JA

55.6087, -4.5556

Builder

Listed under:  Roofers / Roofing
100% recommended   Rating 9.7/10
8 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 8 reviews since 2016
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Team was helpful, friendly and tidy."   more
 
" This is the second repair that Burnside Roofing has carried out for me. On both occasions the work was completed ahead of schedule. The company are excellent to deal with, explain the work required f...."   more
 
" There was no mention of start and finish date on the quote, but this was agreed verbally by phone. Burnside have carried out a number of varied roofing jobs for us and we have always been satisfied ...."   more
 
" Well organised. Called before agreed start of work to ensure work could start as planned."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 83%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 2
Burnside 2
excellent 2
friendly 2
Roofing 2
service 2
ahead 1
Called 1
carryout 1
communicate 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 27 Mar 2017
Recommended by customer in KA4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.6009, -4.3844
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rubber roofing to flat roof extension.
 
Cost: £1680

"Team was helpful, friendly and tidy."
 
 
 
 
 
 


Review 3 Jan 2017
Recommended by customer in KA1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
55.6046, -4.5066
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairs to roof.
Replace slates and lead flashing and restitution of chimney head.
 

"This is the second repair that Burnside Roofing has carried out for me. On both occasions the work was completed ahead of schedule. The company are excellent to deal with, explain the work required fully and carryout an excellent, professional service - I would thoroughly requested them to anyone."
 
 
 
 
Team:
Jamie Lian
 
 
 


Review 11 Nov 2016
Recommended by customer in KA26
55.3319, -4.8208
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairing a pitched slate roof on the house involving adding some new wood and sarking after removal of slate, installing new lead round valleys and a skylight and re-roofing with new slates.
Scaffolding was erected & removed at start and end of the work.
 
Cost: £3980

"There was no mention of start and finish date on the quote, but this was agreed verbally by phone.
Burnside have carried out a number of varied roofing jobs for us and we have always been satisfied with their work."
 
 
 
 
 
 


Review 30 Oct 2016
Recommended by customer in KA3
55.6419, -4.5281
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal and replacement of ridge tiles. Clean debris from guttering.
 
Cost: £857
 
 
 
 


Review 24 Oct 2016
Recommended by customer in KA5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
55.5094, -4.3549
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remedial work to two chimneys.
 
Cost: £557

"Well organised. Called before agreed start of work to ensure work could start as planned."
 
 
 
 
 
 


Review 24 Oct 2016
Recommended by customer in KA1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.6057, -4.5121
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof repairs - 488 re-covering garage, roof with water proof membrane - 2536.
 
Cost: £3024

"Company communicates well with customers. Keeps you informed as to price, time-scales etc. Very important in a times when many companies fail to communicate, or simply do not turn up! "
 
 
 
 
 
 


Review 23 Oct 2016
Recommended by customer in KA11
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
55.6130, -4.6202
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Burnside have carried out various jobs for our company (letting agent), all work done to an excellent standard.
 

"Would highly recommend. Great Value. Quick response. Friendly staff."
 
 
 
 
 
 


Review 23 Oct 2016
Recommended by customer in KA10
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.5435, -4.6633
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Chimney repair.
 
Cost: £480

"Excellent service and standard of work."
 
 
 
 
Team:
Waddell Mackintosh
 
 
 

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