JH Property Maintenance Service Ltd

4 Melrose Crescent
Kirkcaldy
Fife
KY2 5BN

56.1217, -3.1590

Builder

Listed under:  Builders, Cladding, Gutters / Guttering, Painter - Exterior, Plasterers / Plastering / Renderers / Rendering, Plumbers / Plumbing, Property Maintenance, Roofers / Roofing, Slaters
98% recommended   Rating 9.7/10
40 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 40 reviews since 2014
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very reliable and on time. We were working in different locations but this did not bother them at all. They also took care of the traffic management. I would certainly use them again. "   more
 
" Very efficient on time kept informed."   more
 
" Two professional gentleman arrived on time and did an excellent job in sorting the problem for a nominal charge. They advised that there were no other faults with the roof. Very polite and courteous s...."   more
 
" The work was excellent and I would recommend them to anyone. Nothing was too much trouble and the workmen were very helpful. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 97%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 91%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 83%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 4
certainly 2
clean 3
communication 2
definitely 2
different 2
efficiently 2
excellent 6
experience 2
explained 3
finished 2
fitted 2
flat 3
floor 2
friendly 6
Good 13
Great 4
happy 7
helpful 2
highest 2
Highly 4
Hollywood 2
Honest 4
informed 2
J 4
JH 2
John 6
leak 3
looks 2
needed 2
polite 5
problem 2
problems 2
professional 6
promptly 2
Property 3
punctual 2
quality 2
quickly 2
Really 2
received 2
recommend 13
recommended 2
roof 4
service 7
standard 5
team 6
Thank 3
tidy 8
tradesmen 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Jul 2017
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.0852, -3.6349
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hire of cherry picker with driver.
 
Cost: £180

"Very reliable and on time. We were working in different locations but this did not bother them at all. They also took care of the traffic management. I would certainly use them again. "
 
 
 
 
 
 


Review 19 Jul 2017
Recommended by customer in KY11
56.0529, -3.4153
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof repairs-gutterng and tiles to fix internal damages on one wall.
 
Cost: £840

"Very efficient on time kept informed."
 
 
 
 
 
 


Review 13 Jul 2017
Recommended by customer in KY4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.0829, -3.3696
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace box-end cap on roof which had been turn off during windy spell. Examine roof for any additional faults.
 
Cost: £50

"Two professional gentleman arrived on time and did an excellent job in sorting the problem for a nominal charge. They advised that there were no other faults with the roof. Very polite and courteous service-will request they revisit later this year to clean gutters. Highly recommend. "
 
 
 
 
Team:
Tom
 
 
 


Review 11 Jul 2017
Recommended by customer in KY2
 My Age: 70 + 
 I'm: Female 
 I haven't used this business before 
56.1199, -3.1788
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £4800

"The work was excellent and I would recommend them to anyone. Nothing was too much trouble and the workmen were very helpful. "
 
 
 
 
 
 


Review 11 Aug 2016
Recommended by customer in KY8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.1851, -3.0138
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to cast iron guttering replacement of plastic guttering new shed roof and frame work.
 
Cost: £1680

"Excellent company. Completing work on the date agreed. Excellent standards of work. Great tradesmen who where very polite. Would highly recommend this company."
 
 
 
 
 
 


Review 11 Aug 2016
Recommended by customer in KY11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.0378, -3.4132
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair roof and paint house exterior.
 
Cost: £1790

"Work was carried out as requested. Very professional and polite workmen. Site was kept tidy during work and total cleanup on completion. We are very happy with the job done."
 
 
 
 
 
 


Review 8 Apr 2016
Recommended by customer in KY1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.1646, -3.1452
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Retiled our whole roof.
 
Cost: £6000

"Enjoyed this team as they explained everything they where doing. Very tidy, dependable started and finished. A great feeling and stress free. Will definitely tell everyone how great they are."
 
 
 
 
 
 


Review 26 Oct 2015
Recommended by customer in KY3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.0643, -3.1762
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Paint guttering and downpipe.
 
Cost: £360

"Happy with the work."
 
 
 
 
 
 


Review 14 Sep 2015
Recommended by customer in KY1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
56.1101, -3.1595
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to the roof including gutters.
 
Cost: £550

"John Hollywood is an honest serious tradesman. He carried out more work than we agreed to a very high professional standard. I have already recommended him to a friend and would not hesitate to recommend him to anybody I know. Two words to describe him: Honest and reliable. Very pleased, thank you JH."
 
 
 
 
 
 


Review 12 Aug 2015
Recommended by customer in PH5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.3312, -3.8349
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Valley repair plus 2 flat roof repairs.
 
Cost: £500

"Very happy with all the work completed."
 
 
 
 
 
 

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