T Graham & Son (Builders) Ltd

41A Henry Street
Langholm
Dumfries & Galloway
DG13 0AR

55.1518, -3.0046

Builder

Listed under:  Builders, Builders - Extensions, Builders - New Builds, Builders - Renovations, Carpenters & Joiners / Carpentry & Joinery, Plasterers / Plastering / Renderers / Rendering, Stonemasonry/Stonemason
100% recommended   Rating 9/10
6 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9 /10 Overall Rating 9.0/10
Based on 6 reviews since 2015
 
 
 
Quality 9.2/10 Quality Rating 9.2
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.3/10 Service Rating 9.3
The team was friendly, helpful, considerate and professional

 
Value 8/10 Value Rating 8.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very professional and satisfied with work."   more
 
" Invoice not itemised so no idea how much door was workman really good."   more
 
" All went to plan and smoothly; I had apprehensions of either the old or the new unit being damaged in the procedure but my fears proved groundless. Done by four effective and skilled workers. Very s...."   more
 
" This firm is the firm of choice for all building work, based on good experience over many years."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 80%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 67%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 67%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

good 3
satisfied 2
apprehensions 1
based 1
building 1
choice 1
damaged 1
door 1
effective 1
experience 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

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Review 8 Feb 2018
Recommended by customer in CA6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.0859, -2.8646
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Service 8/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Flooring 3 bathrooms.
Complete re-furb.
 
Cost: £80000

"Very professional and satisfied with work."
 
 
 
 
 
 


Review 19 Jul 2017
Recommended by customer in DG13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.1481, -2.9997
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 4/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced front door and tiled lobby floor.
 
Cost: £4077

"Invoice not itemised so no idea how much door was workman really good."
 
 
 
 
Team:
Gary Rob
 
 
 


Review 19 Jun 2017
Recommended by customer in DG13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.1469, -2.9904
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of failed DG unit-very large, about 3.5x1.4m.
 
Cost: £3122

"All went to plan and smoothly; I had apprehensions of either the old or the new unit being damaged in the procedure but my fears proved groundless. Done by four effective and skilled workers.
Very satisfied with the procedure and the end state!"
 
 
 
 
Team:
Billy Mitchell Alan Mavir
 
 
 


Review 3 Apr 2017
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.1353, -3.8292
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of existing bathroom and bedroom.
 
Cost: £70000

"This firm is the firm of choice for all building work, based on good experience over many years."
 
 
 
 
 
 


Review 14 Feb 2017
Recommended by customer in CA2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
54.8968, -2.9455
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Re-insulation.
New door and panel.
 

"Supervisor was very open. Good job in all."
 
 
 
 
Team:
John
 
 
 


Review 2 Nov 2015
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.0540, -3.3105
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Building extension to existing cottage.
 
Cost: £174780

"Very friendly and reliable workforce. Job well done."
 
 
 
 
Team:
Billy Mitchell Paul Craig
 
 
 

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