Totalfix Ltd

90 Winn Road, Lee
London

SE12 9EZ

51.4414, 0.0277

Builder

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Builders, Plumbers / Plumbing
100% recommended   Rating 9.9/10
8 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 8 reviews since 2015
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Totalfix were extremely polite and professional and provided a detailed and accurate quote. All the work was done at our convenience very efficiently and to a very high standard. Communication through...."   more
 
" Water was leaking under the kitchen sink; I enjoy attempting basic repairs but having attempted this the evening before, the job was beyond me and the situation was getting worse. The sink had become ...."   more
 
" I cannot recommend the company enough. The work carried out was done efficiently and to a very high standard. Communication throughout was great. They provided an accurate quote and when asked their o...."   more
 
" Rob came very promptly after we called. All his communication was clear and prompt. He was polite and professional in all his dealings wth us. He completed all the work very quickly and to a high stan...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accurate 2
Communication 3
definitely 2
efficient 2
efficiently 2
Fix 2
great 3
highly 3
needed 2
pleasant 2
polite 3
professional 5
prompt 2
promptly 4
quickly 3
quote 3
recommend 4
recommending 3
response 2
Rob 4
situation 2
standard 3
Total 2
Totalfix 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 22 Nov 2017
Recommended by customer in SE18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4761, 0.0699
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Totalfix renovated the bathroom and WC completely, removing all the old fittings, wall tiles and old window before preparing the surfaces and floor for the new bathroom. The new bathroom furniture, wall and floor tiles, shower, WC and window were then fitted.

"Totalfix were extremely polite and professional and provided a detailed and accurate quote. All the work was done at our convenience very efficiently and to a very high standard. Communication throughout was great. We would recommend them highly.

"
 
 
Team:
Rob and Theresa
 
 
 


Review 10 Nov 2016
Recommended by customer in SE13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4512, -0.0205
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of leaking waste trap at kitchen sink and securing external waste pipe with bracket.

"Water was leaking under the kitchen sink; I enjoy attempting basic repairs but having attempted this the evening before, the job was beyond me and the situation was getting worse. The sink had become unusable; this was therefore urgent and needed to be sorted the same day.

I received a very prompt phone response message left before 9 a.m. from Theresa, who was very sympathetic, and Rob came at 10 a.m. Both Theresa and Rob were very pleasant and professional. I would have no hesitation in recommending them to friends and neighbours. The call-out charge was fair and reasonable in view of the very prompt and professional service provided.
"
 
 
Team:
Rob (on site) and Theresa (by phone).
 
 
 


Review 16 Apr 2016
Recommended by customer in SE9
51.4300, 0.0495
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom conversion and plumbing

"I cannot recommend the company enough. The work carried out was done efficiently and to a very high standard. Communication throughout was great. They provided an accurate quote and when asked their opinion about how to proceed, responded with a measured response that did not suggest work that didn't need to be carried out but provided good guidance. I would recommend them to anyone."
 
 
 
 


Review 16 Apr 2016
Recommended by customer in SE6
51.4492, -0.0193
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairs to dining room ceiling, bathroom and skylight

"Rob came very promptly after we called. All his communication was clear and prompt. He was polite and professional in all his dealings wth us. He completed all the work very quickly and to a high standard, and he stayed within his original quote. He was always punctual and tidied up after himself. HIs staff returned calls very promptly, answered emails by return and clarified any questions we had. We would have no hesitation in recommending this company."
 
 
 
 


Review 7 Jan 2016
Recommended by customer in SE26
51.4354, -0.0650
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Immersion heater repair - replacing heating element

"Rob arrived promptly, was very pleasant and professional. He did a great job, explained why my immersion heater had corroded so quickly and replaced the broken part with a superior part that should last longer. He priced the job reasonably. I would definitely call him again if I needed a plumber so would recommend him highly."
 
 
 
 


Review 24 Oct 2015
Recommended by customer in BR6
51.3817, 0.0897
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
toilet not working

"Total Fix came round promptly and put my toilet right straight away. He will very polite and efficient. I would have no hesitation in recommending him."
 
 
 
 


Review 25 Sep 2015
Recommended by customer in SE9
51.4500, 0.0614
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Plumbing

"I want to award Totalfix Ltd of SE19EZ based in Lee 5 star excellent rating in all categories. Rob came out promptly as he knew I had been left in a bad situation by the delivery company of my new washing machine.The machine was half disconnected and my stop valve snapped off.Rob worked quickly and was very professional I cannot recommend his company highly enough,he went above and beyond."
 
 
 
 


Review 11 Sep 2015
Recommended by customer in N20
51.6235, -0.1656
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced shower valve

"Arranged with Total Fix via telephone and email. They were very efficient and did the job as advertised.I will definitely use them again for a plumbing job."
 
 
 
 

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