1st Class Building Services

110 Woodland Road, Hellesdon
Norwich
Norfolk
NR6 5RQ

Builder

Listed under:  Builders, Drives / Driveways, Garage Conversions, Garage Doors, Paths Patios & Paving, Property Maintenance, UPVC Windows & Doors
96% recommended   Rating 9.4/10
23 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 23 reviews since 2009
 
 
 
Quality 9.3/10 Quality Rating 9.3
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.5/10 Service Rating 9.5
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I would recommend this company to anybody in fact I already have done. They were both absolute diamonds and I couldn't have asked for better!!"   more
 
" Excellent work and skills. Job completed on time. Attention to detail excellent. Very pleased. "   more
 
" I would recommend John Thomson and his colleague to anyone who needed this type of work. They were completely trustworthy and excellent workers who tidied up each might after they had finished. "   more
 
" The works were executed in a very timely fashion following presentation of basic building plans and our personal preference for appearance and insulation. Including drainage alterations, electrical co...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 82%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

1st 4
better 2
builder 2
builders 3
building 3
called 2
chose 2
class 5
completely 2
delighted 3
disruption 2
door 2
Excellent 4
finish 2
finished 3
fitting 2
friendly 5
friends 2
good 4
happy 5
hard 2
helpful 3
Improvements 2
John 5
management 2
Norman 2
offered 2
past 2
pleased 3
polite 3
product 2
professional 2
project 4
quality 4
quiet 2
quotation 3
quote 2
recommend 5
recommended 3
reliable 2
satisfied 2
second 2
service 2
skilled 2
standard 3
Stewart 3
supply 2
team 2
tidied 2
workers 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Feb 2019
Recommended by customer in NR8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extension to back and internal works
 
Cost: £20000

"I would recommend this company to anybody in fact I already have done. They were both absolute diamonds and I couldn't have asked for better!!"
 
 
 
 
Team:
John Stwart Frank
 
 
 


Review 5 Oct 2018
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Knock out kitchen / diner wall and fire place. Plaster walls. Block up existing doorway. Install patio doors and lighting.
 
Cost: £3685

"Excellent work and skills. Job completed on time. Attention to detail excellent. Very pleased. "
 
 
 
 
Team:
John Stuart
 
 
 


Review 28 Aug 2018
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Paved 18 meters x 3 meters approx also in front of my house approx 3 meters by 1 meter. The 18 meters etc was other side of my house.
 
Cost: £4944

"I would recommend John Thomson and his colleague to anyone who needed this type of work. They were completely trustworthy and excellent workers who tidied up each might after they had finished. "
 
 
 
 
Team:
John Norman
 
 
 


Review 31 Jul 2018
Recommended by customer in NR27
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The principal job tendered for was a detached garage and workshop.
 
Cost: £32000

"The works were executed in a very timely fashion following presentation of basic building plans and our personal preference for appearance and insulation. Including drainage alterations, electrical conduit from the house, incorporation of the garden water supply and a drain, all the works were completed in the timescale offered and the expected finish quality including the supply and fitting of a garage door, side door and window. John, Stewart & Frank worked as an obviously well practised team. Materials and domestic supplies were not wasted and work was carried out with the least disruption to ourselves and a care for finished appearance. After half way through the project we had confidence to seek their quote for further work on the property which was also carried out to our entire satisfaction. Communication about the works progress and direction was regular and clean-up was comprehensive and billing was clear which assured us there would be no surprise at the finish. The conduct of John, Stewart and Frank was very good, there being no bad language and had every respect for the household and our neighbours. I recommend 1st class building service because that is what it delivers-quite rare these days."
 
 
 
 
Team:
John Stewart Frank
 
 
 


Review 8 Aug 2017
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extension to lounge. Bedroom and ensuite built above garage.
 
Cost: £45500

"Turned up when they said and only undertake one job at a time.
Happy to return and resolve minor matter after the work was completed.
Friendly and helpful."
 
 
 
 
 
 


Review 8 Mar 2017
Recommended by customer in NR18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Building Work
 
Cost: £20000
 

"John and Stewart Norman at First Class Home Improvements are fantastic builders, and come highly recommended by us! We are delighted with the quality of their workmanship over the past five weeks - during which time they have completed the renovation and extension of our house (a project unfortunately left unfinished by our previous builder). We have been hugely impressed by their work ethic, skilled craftsmanship, time management and budget management. They are also both very pleasant people - polite, kind, patient and cheerful.

All of this is so completely different from our previous builder, who treated us so badly over the course of the previous 10 months. We had our fingers very badly burnt - but John and Stewart Norman have jointly restored our faith in the building trade! We would not hesitate in recommending them to our family and friends - and will also happily ask them back for any future building work at our house!"
 
 
Team:
John and Stewart Norman at First Class Home Improvements
 
 
 


Review 21 Dec 2016
Recommended by customer in NR6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Grand floor front extension remodeling upstairs layout, kitchen fitting and bathroom fitting.
 
Cost: £34000

"John and Stewat worked efficiently and accurately. They would meet expectation and agree changes we made and checkup on queries we had."
 
 
 
 
Team:
John Stewart
 
 
 


Review 6 May 2016
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Single storey extension.
 
Cost: £14000

"Absolutely delighted with the work. This father and son team were reliable, on-time and very skilled. 1st class home improvements.. they certainly lived up to their name."
 
 
 
 
Team:
Jorn Stuart
 
 
 


Review 21 Aug 2015
Recommended by customer in NR10
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 storey extension.
 
Cost: £47000

"From start to finish we were delighted with the service. John and Stewart are very professional and friendly. Nothing was too much trouble. Their only concern was that we were happy with the finished product."
 
 
 
 
 
 


Review 2 Sep 2013
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extension and fitted kitchen
 
Cost: £14000
 

"This is the second time I have used the firm. I chose them because of the excellent job they did before.
They get on with the job and keep me informed of the next stage and what will happen. They do not disappear for days as I have heard some builders do!"
 
 
Team:
John and Stewart
 
 
 


Review 3 Jan 2012
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garage conversion
 
Cost: £12600

"Very satisfied with standard of work and completed project."
 
 
 
 
 
 


Review 20 Nov 2011
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £33834

"A very professional job. We would be happy for anyone to see how good the building is."
 
 
 
 
 
 


Review 2 Aug 2011
Not Recommended by customer
 
 
Satisfaction Ratings
 
Quality 0/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 0/10
The team was friendly, helpful, considerate and professional
Value 0/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of passageway roof between garage & bungalow. Dispose of plastic roof, fit new timbers & decking to flat roof. Impulate with fibre glass, fit plaster board to underside not outside. Felt roof to join up to new roof.
 
Cost: £1620

"There was a leak where roof joins conservatory short time after completion. Mr. Norman called back to repair it after heavy rain. A further leak had occurred but see no point in calling Mr. Norman yet again. I have had a check made on the roof in question by two other firms who have been recommended who think it is poor."
 
 
 
 
 
 


Review 15 Mar 2011
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £2350
 

"You never know quite what to expect when you use a company for the 1st time. We really were surprised how friendly, reliable and considerate 1st Class Builders were. They are competitive on price, quiet and complete the work on time and to a high standard."
 
 
 
 
 


Review 28 Jan 2011
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Build new extension.
 
Cost: £15130
 

"And would use again."
 
 
 
 


Review 3 Jul 2010
Recommended by customer in NR27
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1195

"I called this company as one of three; the first one gave a fairly cheap quote on the phone without a visit even. The second made a site visit and a good amount of product, said it could be done in the period required and gave a price. This company came and measured up gave a fair quotation said they could do job in the required period. Offered two qualities of door, I chose the better quality and as their price was in the middle of the three I chose them and am glad I did."
 
 
 
 
 
 


Review 17 May 2010
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1050

"Written quotation received in past. Telephone call when ready to install at stated time, kept to arrangement made about fitting and dates and time of day. Would recommend as friendly, cleaned up afterwards polite and helpful. Very pleased."
 
 
 
 
 
 


Review 7 May 2010
Recommended by customer in NR30
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1100
 
 
 
 


Review 1 Mar 2010
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extension, new kitchen, lounge, new brick, garage with roller doors replace existing windows.
 
Cost: £48000

"We use 1st class B/S because we know the work they do will be their best. This is the 3rd time we have used them. As we tell all our friends "all you can ask for is honesty reliability, hard work, consideration and a job well done", also polite and friendly. It is a pleasure to have them onsite."
 
 
 
 
 
 


Review 17 Aug 2009
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £5500

"Recommended by a friend and able to see the quality of workmanship before deciding to use them. Despite very difficult working conditions work was undertaken to a high standard, with little disruption. Site was tidied up at the end of each day. I would definitely use them again."
 
 
 
 
 
 

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