John Russen Builder Ltd

123 North Walsham Road
Norwich
Norfolk
NR6 7QG

52.6590, 1.3101

Builder

Listed under:  Builders, Double Glazing, Double Glazing Repairs, Handyman / Handyperson, Property Maintenance
100% recommended   Rating 9.7/10
84 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 84 reviews since 2009
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The work was done to a very good standard,clean way and finished before allotted time."   more
 
" Completed in a timely manner very satisfied with quality of work carried out. Paid for by RAF benevolent fund as a grant. Electrical fuse box paid by us £360.00. "   more
 
" John Russen's team of workers were, very helpful and efficient. At times problems arose with this job through no fault of theirs and they delt with them promptly and efficiently. They were always chee...."   more
 
" Work was carried out to my full satisfaction. All very friendly, helpful and trustworthy. Nothing too much trouble. Would recommend."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 83%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 2
answer 2
approachable 3
attention 3
bathroom 2
best 2
better 2
Builder 3
builders 2
building 2
certainly 2
checked 2
class 3
clean 8
Communication 2
considerate 3
consistently 2
contact 2
contractor 2
courteous 2
definitely 6
delighted 4
disruption 7
easy 4
excellent 10
explained 4
friendly 16
good 14
grant 4
helpful 11
highly 4
informed 4
J 8
John 17
pleased 12
polite 9
problems 4
professional 14
professionally 4
quality 8
recommend 12
reliable 4
Russen 17
satisfied 9
service 5
standard 14
team 18
tidy 9
trouble 4
workmen 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 Jan 2018
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6044, 1.2944
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
A new wet room and step.
 

"The work was done to a very good standard,clean way and finished before allotted time."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6705, 1.3047
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Strip out old bathroom and shower remove bath.
Re position sink and toilet convert to wet room.
Fit new upgraded shower, fit grab handles, suitable for dis-abled new water proof floor, make good joists etc.
Fit new electrical consumer unit at our request.
 
Cost: £7000

"Completed in a timely manner very satisfied with quality of work carried out.
Paid for by RAF benevolent fund as a grant.
Electrical fuse box paid by us £360.00. "
 
 
 
 
 
 


Review 15 Dec 2017
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6616, 1.3183
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Changing shower room to a wet room. Moving sink and toilet to better position and also moving existing radiator. Widening doors for wheelchair access. Leveling floor from kitchen to lobby.
 
Cost: £5626

"John Russen's team of workers were, very helpful and efficient. At times problems arose with this job through no fault of theirs and they delt with them promptly and efficiently. They were always cheerful and polite. I would recommend them 100%."
 
 
 
 
 
 


Review 26 Jul 2017
Recommended by customer in NR1
52.6165, 1.2916
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rear extension to from large kitchen and family room. Supply and fit kitchen.
 
Cost: £35908

"Work was carried out to my full satisfaction. All very friendly, helpful and trustworthy. Nothing too much trouble. Would recommend."
 
 
 
 
 
 


Review 3 May 2017
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6640, 1.2550
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Form bathroom and connect services and tiling plus make good - bedroom. Overboard, plastering, damp proof floor overboard ceiling plaster - dining room.
 
Cost: £14677

"John and his team were very professional, any problems were soon solved. Such friendly people, always on time, kept me up to date on everything. Most of all very clean workmen - never left us in a mess.
Would highly recommend John and his team to anyone - so pleased with my work done."
 
 
 
 
 
 


Review 6 Apr 2017
Recommended by customer in NR8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6783, 1.2050
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To build extension above garage and office to create one new bedroom and an en-suite bathroom on the master bedroom.
 
Cost: £43712

"John and his team were friendly professional and approachable to discuss our requirements and answer any queries we had.
Their standard of workmanship was of a very high quality and were extremely pleased with the new extension. Disruption was kept to a minimum throughout the build.
We would highly recommend John and his team."
 
 
 
 
 
 


Review 26 Jul 2016
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.6576, 1.3107
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Build a second story extension above existing kitchen (flat roof) extended existing pitch roof.
 
Cost: £42910

"The quality of the work and the finish was excellent. The team were well experienced and so polite! Some structural issues were uncovered from past building work. There were addressed with a strong will to do the right thing and backed by structural calculations."
 
 
 
 
 
 


Review 18 Jul 2016
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6243, 1.4924
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Work paid for by council disabled facilities grant.
 

"Very satisfied on full completion of bathroom."
 
 
 
 
 
 


Review 18 Jul 2016
Recommended by customer
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Work in shower, toilet, hand basin.
 

"Had Norwich council grant. "
 
 
 
 
 
 


Review 27 Apr 2016
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.6533, 1.2970
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dormer extension in roof space for additional room to house lavatory additional bathroom.
 
Cost: £19000

"Work Carried out to a very high standard by friendly professional workers. All areas were cleaned and made tidy at the end of each working day. I was very pleased and satisfied with my new room."
 
 
 
 
 
 


Review 11 Jan 2016
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6836, 1.3174
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 14 Dec 2015
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.6666, 1.2994
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Building an extension room onto rear of garage and utility room to be used as a workshop.
 
Cost: £24000

"Excellent service. Room built as required from my very basic plan. Quality of workmanship excellent. Builders were very polite and helpful and kept the garden and driveway very tidy during the work. Highly recommended."
 
 
 
 
 
 


Review 27 Nov 2015
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Male 
 I haven't used this business before 
52.6679, 1.2605
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Level access shower room and repairs and strengthening of floor.
 
Cost: £7415

"The team is very very good kind, considerate, clean and tidy and I would happily recommend them and definitely use them again."
 
 
 
 
 
 


Review 1 Oct 2015
Recommended by customer in NR6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6628, 1.2997
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hand rail round garden so I can go outside in my garden. Really pleased. Thank you. Two back steps removed three pot in place.
 
Cost: £785

"The job didnít take long two large steps removed out backside back door. Three steps installed. Hand rail around one side of garden helps me got around my garden I love it best choice I ever made. He has a lovely team of young lads."
 
 
 
 
 
 


Review 28 Sep 2015
Recommended by customer in NR7
52.6369, 1.3535
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £4162

"Builder and his Ďteamí are really nice people, carried out the work in a very professional and friendly way."
 
 
 
 
 
 


Review 8 Nov 2014
Recommended by customer in NR5
52.6356, 1.2596
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bill paym by social services.
 

"Builder was of J Russen. His works did first class work."
 
 
 
 
 
 


Review 10 Sep 2014
Recommended by customer in NR5
52.6390, 1.2145
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 23 Apr 2014
Recommended by customer in NR2
52.6387, 1.2704
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Yes I would have them do work for me again they are a great bunch of lads and answered any queries I had."
 
 
 
 
 
 


Review 29 Mar 2014
Recommended by customer in NR10
52.6879, 1.3203
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £25

"This was a one off call as an urgent problem, the contractor attended in less than 24 hours of my call. The problem was dealt with very professionally and to my entire satisfaction and way rectified."
 
 
 
 
 
 


Review 2 Mar 2014
Recommended by customer in NR6
52.6588, 1.3067
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extension to toilet area inc. fitting all new sanitary ware and tiles.
 

"Very pleased with work. Workmen very polite and very helpful in keeping toilet area in use as far as possible. Will be using firm for further work."
 
 
 
 
 
 

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