W L P

11 Ventura House, Norwich Road Watton
Thetford
Norfolk
IP25 6JU

52.5714, 0.8553

Business Advice Centre

Listed under:  Business Advice / Advisers, Business Coaches, Business Consultants / Consulting, Business Environmental Consultants, Business Financial Forecasts, Business Innovation in Products/Services, Business Job Design, Business Mentors, Business Organisational Structure, Business Planning, Business Quality Consultants, Business Strategy, Business Systems Management, Health & Safety Advice / Training, Management Consultants
100% recommended   Rating 9.5/10
4 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 4 reviews since 2012
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the products or services was as expected and agreed

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very helpful staff who put complicated issues into language we can understand and enable us to learn how to manage many processes ourselves. I have used the serices of this firm before at a previou...."   more
 
" Great team with a wealth of knowledge. Always available to offer help and assistance. We have used WLP for many different projects over the years; and are our 'go to' company for new ones."   more
 
" Any time an unforeseen business crisis loams - that is the time we need help or confirmation we are heading in the right direction. WLP are our lifeline to confirm sanity and help us on the end of ...."   more
 
" I have used WLP's services for many years and cannot recommend them highly enough."   more
 
About Us


WLP are dedicated to the improving the performance and future prospects of clients for over 20 years.

Our services are the provision of consultancy and implementation assistance in Business Planning, Mentoring, Coaching, Marketing, Human Resource Development, Process Improvement, Quality Management, Financial and Information Management, Health & Safety, Environmental Management and associated activities.

We build the client's trust by satisfying their needs, providing consistent good advice and always intending to leave the client delighted.

We will always act in the client's interest, declaring potential conflicts of interest as soon as they become apparent. In particular we will endeavour to maximise the effect of our involvement and not seek to prolong engagement by the client in our own interests. We will avoid the use of jargon unless this is fully explained.
We will make ourselves available as best we can to overcome emergencies, without taking unfair advantage.

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 100%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 100%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

help 2
`go 1
assistanceWe 1
available 1
business 1
complicated 1
confirm 1
confirmation 1
crisis 1
different 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 23 May 2012
Recommended by customer in IP26
52.5456, 0.5804
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Assistance in obtaining BRC acreditation

"Very helpful staff who put complicated issues into language we can understand and enable us to learn how to manage many processes ourselves.

I have used the serices of this firm before at a previous company"
 
 

Me

logo
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Norman Wilson
 
 
 


Review 17 May 2012
Recommended by customer in IP32
52.2565, 0.7099
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
business advice and training on management systems and health & safety.

"Great team with a wealth of knowledge. Always available to offer help and assistance.

We have used WLP for many different projects over the years; and are our 'go to' company for new ones."
 
 
Team:
Norman Wilson, Martin Slater, and Gill
 
 
 


Review 14 May 2012
Recommended by customer in IP26
SELECT * FROM Postcodes WHERE Outcode = 'IP26' OR (Outcode = 'IP26' AND Incode LIKE '6dr%')52.485297, 0.520202
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
carbon composites

"Any time an unforeseen business crisis loams - that is the time we need help or confirmation we are heading in the right direction.

WLP are our lifeline to confirm sanity and help us on the end of phone to suggest options.

Thanks Norman"
 
 
Team:
We all look at Wlp as St George and his Dragon
 
 
 


Review 14 May 2012
Recommended by customer in NR34
52.4562, 1.5649
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Advice and help with maintaining our ISO 9001 certification.
 
Cost: £500
 

"I have used WLP's services for many years and cannot recommend them highly enough."
 
 
Team:
Great job as always
 
 
 

Back to top

1