Sandemans Cars - Sales

Market Street
Forfar
Angus
DD8 3EW

Car Sales - Used

Listed under:  Car Sales - Used
100% recommended   Rating Sandemans Cars - Sales 9.8/100
44 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 44 reviews since 2009
 
 
 
Condition 9.8/10 Condition Rating 9.8
The vehicle was in good condition, consistent with its age and mileage
 
Professional 9.8/10 Professional Rating 9.8
The staff are professional and knowledgeable
 
Service 9.8/10 Service Rating 9.8
The staff are friendly, helpful and courteous
 
Value 9.6/10 Value Rating 9.6
The price represents value for money
 
 
 
Recent Reviews 
 
" Great friendly service."   more
 
" 1st time using this firm. No pressure to buy. Would use again."   more
 
" Phil always explains things to you and helps you all he can, before buying a car, great aftercare service. I would recommend him to any one who wants a car."   more
 
" Excellent care- very clean, looks like new, runs beautifully."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
History: 67%
Before ordering the vehicle, did the firm show you written information from previous owners including service records and any signed statement about the vehicle\'s mileage?
 
Presale Checklist: 69%
Before ordering the vehicle, did the firm show you a checklist of inspections made by the garage to ensure the vehicle is in a roadworthy condition?
 
Facilities: 90%
Before ordering the vehicle, did the firm offer reasonable facilities for the vehicle to be examined, either by you or by someone else for you?
 
Warranty Explanation: 76%
Before ordering the vehicle, did the firm give you written details of any warranty, including a clear explanation of what is, and what is not, covered?
 
Payment: 98%
Before ordering the vehicle, did the firm give you clear information about the price of the vehicle, about any linked items such as extended warranties, and how to pay. (e.g. cash, cheque, credit card or credit agreement)?
 
Regn Certificate V5C: 95%
At handover, did the firm give you the vehicle registration certificate (V5C)?
 
MOT Certificate: 100%
At handover, did the firm give you a current MOT certificate, if the vehicle is 3 years old?
 
Checklist Documents: 66%
At handover, did the firm give you the pre-inspection checklist?
 
Warranty Documents: 81%
At handover, did the firm give you a written guarantee or warranty?
 
Invoice: 86%
At handover, did the firm give you an itemised VAT invoice?
 
Explanation: 90%
At handover, did the firm give you an explanation of the vehicle, with reference to the handbook where available?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

answered 2
business 3
car 12
Cars 3
clean 2
covered 2
Delighted 3
excellent 5
family 2
friendly 7
fully 2
Garage 8
good 5
happy 2
helpful 6
myself 2
nice 3
people 3
Phil 3
pleased 2
pressure 2
problem 2
Purchased 4
quality 2
questions 2
ready 2
recommend 6
sales 2
Sandeman 2
Sandemans 2
satisfaction 2
satisfied 2
say 2
service 12
Told 2
vehicle 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Jun 2014
Recommended by customer in PH1
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Great friendly service."
 
 
 
 
 
 

Review 14 Dec 2012
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Ford Mondeo LX CDTI.
 

"1st time using this firm. No pressure to buy. Would use again."
 
 
 
 
 
 

Review 2 Jul 2012
Recommended by customer in DD11
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Phil always explains things to you and helps you all he can, before buying a car, great aftercare service. I would recommend him to any one who wants a car."
 
 
 
 
 
 

Review 15 Apr 2012
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Vauxhall Vectra Elec.
 

"Excellent care- very clean, looks like new, runs beautifully."
 
 
 
 
 
 

Review 19 Jan 2012
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 3 Jan 2012
Recommended by customer in DD11
 
 
Satisfaction Ratings
 
Condition 9/10
The vehicle was in good condition, consistent with its age and mileage
Professional 9/10
The staff are professional and knowledgeable
Service 8/10
The staff are friendly, helpful and courteous
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
V W Golf Plus se.
 

"Used this company for car maintenance previously with satisfaction. Purchased used car with trade in and although not receiving my trade in value, I feel my purchased car so far has been value for money."
 
 
 
 
 
 

Review 14 Dec 2011
Recommended by customer
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Seat Leon TPISE.
 

"Garage man was very good, explained what was done on the car & it was very clean & he phoned to tell me when car was ready to pick up. Will use this garage again. Sandemans Cars market St Forfar."
 
 
 
 
 
 

Review 7 Sep 2011
Recommended by customer
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Audi Coupe TT3.2.
 

"Excellent service – use of ramp to fully inspect vehicle."
 
 
 
 
 
 

Review 22 Aug 2011
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Condition 9/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 13 Aug 2011
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Show All
 
 
Customer Review
 
Mercedes ML 276
 
 
 
 
 

Review 7 Aug 2011
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
BMW 3/8
 
 
 
 
 

Review 16 Jun 2011
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Volvo S60TS
 

"Staff were very friendly and helpful. Car was polished inside and out when collected. Was very pleased with the service."
 
 
 
 
 
 

Review 10 Jun 2011
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 2 Jun 2011
Recommended by customer in PH10
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Very good firm to deal with very friendly and helpful."
 
 
 
 
 
 

Review 19 May 2011
Recommended by customer
 
 
Satisfaction Ratings
 
Condition 9/10
The vehicle was in good condition, consistent with its age and mileage
Professional 9/10
The staff are professional and knowledgeable
Service 9/10
The staff are friendly, helpful and courteous
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
VH Polo Twist 1.4.
 
 
 
 
 

Review 11 May 2011
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Condition 8/10
The vehicle was in good condition, consistent with its age and mileage
Professional 8/10
The staff are professional and knowledgeable
Service 8/10
The staff are friendly, helpful and courteous
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 

"Cherished number so VSC will be posted to myself."
 
 
 
 
 
 

Review 26 Apr 2011
Recommended by customer in AB10
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Mileage: less than 30000, age: 5. Citroen Picasso HDI.

""
 
 
 
 

Review 26 Apr 2011
Recommended by customer in PH8
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Mileage: less than 20000, Age: less than 4 years.

"Excellent people to deal with - most helpful and friendly and very fair throughout the transaction."
 
 
 
 
 

Review 1 Apr 2011
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Mileage: less than 10,000, age: less than 2 years. Vauxhall van.

"Friendly easy to talk to. A quality i.e. only get from a family business. Thanks"
 
 
 
 
 

Review 2 Feb 2011
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Mileage: less than 40,000. Volvo V5.

""
 
 
 
 
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