Cooper Home Improvements

Loke House, Threadneedle Street, Bergh Apton
Norwich
Norfolk
NR15 1BJ

52.5646, 1.3946

Carpenter

Listed under:  Carpenters & Joiners / Carpentry & Joinery, Double Glazing, Glass / Glazier / Glazing, Windows / Window Fitters
100% recommended   Rating 9.9/10
62 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 62 reviews since 2009
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent job."   more
 
" Excellent work well satisfied."   more
 
" Everything was fitted brilliantly by an expert carpenter, and who cleaned up after wards. Would thoroughly recommend him."   more
 
" David was an excellent chap to have working in the house - he did a very good job and would rate him first class, doing a job which obviously gives him great satisfaction. Will recommend him to friend...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 97%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 89%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 2
agreed 3
arrived 4
change 2
cheerful 2
class 4
clean 4
cleaned 2
competent 3
Completely 2
Cooper 14
courteous 2
David 13
definitely 3
Efficient 5
engaged 2
Excellent 17
Extremely 3
fantastic 3
finish 4
friendly 9
friends 4
future 3
good 6
great 2
hard 2
having 2
help 2
helpful 6
highly 7
Improvements 2
informed 2
installation 2
knew 2
local 2
manner 2
pleasant 5
pleased 4
polite 3
products 3
professional 7
Quality 9
recommend 10
recommended 6
recommending 3
reliable 5
satisfied 5
service 7
tidy 3
workmanship 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 4 3 2 1

Budget:  


Review 21 Aug 2017
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5719, 1.3407
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Shelves.
 
Cost: £385

"Excellent job."
 
 
 
 
 
 


Review 2 Aug 2017
Recommended by customer in NR6
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6576, 1.2733
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £750

"Excellent work well satisfied."
 
 
 
 
 
 


Review 23 Mar 2017
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6576, 1.2733
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit 5 new internal doors plus door furniture.
 
Cost: £620

"Everything was fitted brilliantly by an expert carpenter, and who cleaned up after wards. Would thoroughly recommend him."
 
 
 
 
 
 


Review 9 Dec 2016
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5736, 1.3450
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Having new doors and fittings and adjusting front door.
 
Cost: £359

"David was an excellent chap to have working in the house - he did a very good job and would rate him first class, doing a job which obviously gives him great satisfaction. Will recommend him to friends and neighbours and call him again when necessary. Thanks Bryan Joryeff.





"
 
 
 
 
 
 


Review 2 Dec 2016
Recommended by customer in NR15
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5402, 1.3624
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing shattered sealed unit in conservatory.
 
Cost: £250

"Returned phone calls prompts very clear about days/times kept to arrangements pleasant and polite clean,tidy work."
 
 
 
 
 
 


Review 2 Dec 2016
Recommended by customer in NR5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6481, 1.2360
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 new doors
2 new windows.
 

"Job well done and David very polite. "
 
 
 
 
 
 


Review 11 Nov 2016
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5817, 1.3342
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of broken window -double glazed unit.
 
Cost: £79

"We were very impressed with the speed, efficiency and excellence of the fitter (David). He has done a wonderful job!"
 
 
 
 
 
 


Review 1 Nov 2016
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.5783, 1.3372
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Insulate and line a new seenmer house.
 
Cost: £440

"Excellent worker with pleasant manner. He is reliable and explains what is involved. I would certainly recommend his to my friends."
 
 
 
 
 
 


Review 6 Oct 2016
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5549, 1.4993
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing lock on external door.
 
Cost: £170

"We have been trying to get this job done for over a year but had not been date to find anyone who when do it. I found Mr. Cooper details in a local magazine he came round and looked at the job in question, give us a quote which we agreed too and he ordered the new locking system. Phoned us when it arrived and came that day to fix it. We are very pleased with the work he did. "
 
 
 
 
 
 


Review 20 May 2016
Recommended by customer in NR15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5431, 1.3678
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wardrobe shelving in bed rooms
 
Cost: £572

"Completely satisfied with the excellent service provided."
 
 
 
 
 
 

Back to top

» 4 3 2 1