Norwich Flatpack

84 College Road
Norwich
Norfolk
NR2 3JL

52.6241, 1.2718

Carpenter

Listed under:  Bedrooms / Bedroom Fitters, Carpenters & Joiners / Carpentry & Joinery, Flatpack Furniture Assembly, Handyman / Handyperson, Kitchens / Kitchen Fitters / Kitchen Installers
100% recommended   Rating 10/10
41 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 41 reviews since 2015
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I cannot praise this company enough and would thoroughly recommend them. Hugh made contact with me in advance of the fitting day to clarify any potential issues. On the day, Hugh and his colleague a...."   more
 
" Having used Norwich Flatpack to assemble some Ikea furniture we were impressed with the speed and quality of the work. We needed a bespoke wardrobe for an awkward under-eaves position and Hugh designe...."   more
 
" Fitted wardrobes with sliding doors in the master bedroom. The work was carried out to a very high standard. Would highly recommend."   more
 
" He was quick ,efficient and polite ,he also took away all of the packaging which was a tremendous help & we were delighted with the work he did in a short space of time .We have recommended using this...."   more
 
About Us


Norwich Flatpack offers you a local, friendly, reliable and expert flatpack furniture assembly service: whatever flat pack you need assembling, we will build it to the highest standards.

As a small local company we are able to offer a competitive flexible service exactly tailored to your needs. Let us use our skill and experience to remove the stress of your flat pack furniture assembly. We can assemble all items from a bed side table to a full fitted kitchen.

To save you time we can also collect your furniture from the store and deliver it directly to your home.

As trained cabinet makers we can also make you individual pieces of furniture, bespoke storage solutions as well as carrying out any other carpentry jobs you require.

Norwich Flatpack is a contracted assembly partner for the Norwich Ikea store.


     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 91%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 93%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 5
assembled 3
assembly 6
clean 4
cleared 3
definitely 5
delighted 6
design 3
disruption 3
doors 3
efficient 7
efficiently 4
exactly 3
Excellent 11
fantastic 3
fast 4
finished 3
Fitted 5
flat 3
Flatpack 9
free 3
friendly 8
friends 5
furniture 8
good 3
great 7
happy 3
help 4
Highly 10
Hugh 24
Id 3
Ikea 6
impressed 3
look 3
Norwich 6
packaging 5
polite 8
professional 9
quality 6
quick 4
reasonable 4
recommend 20
recommended 4
service 13
standard 6
thoroughly 6
tidy 8
value 4
wardrobe 4
wardrobes 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 3 2 1

Budget:  


Review 9 Jan 2018
Recommended by customer in NR24
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.8603, 1.0138
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To assemble and fit numerous Ikea flat pack units, dining table and chairs and a bespoke kitchen island (also Ikea). My Ikea delivery had consisted of over 60 boxes in total. The kitchen island was a private arrangement while the bulk of the assembly was arranged through Ikea. The price shown is for the kitchen island.
 
Cost: £210
 

"I cannot praise this company enough and would thoroughly recommend them.
Hugh made contact with me in advance of the fitting day to clarify any potential issues.
On the day, Hugh and his colleague arrived on time, were friendly, polite, worked in a very clean, tidy and methodical way, generally quick and efficient and easy to have around.
In addition they removed all the packaging which was a significant amount.
They made the whole process stress free and we are delighted with the results. Excellent value and quality of work."
 
 
Team:
Hugh Smith plus another young man whose name, sadly, I cannot remember.
 
 
 


Review 13 Dec 2017
Recommended by customer in NR14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5776, 1.4039
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bespoke fitted wardrobe with push opening door and interior lights for eaves space in barn conversion bedroom.
 
Cost: £550
 

"Having used Norwich Flatpack to assemble some Ikea furniture we were impressed with the speed and quality of the work. We needed a bespoke wardrobe for an awkward under-eaves position and Hugh designed and built the perfect solution. Complete with neat push door opening, interior lighting and ample deep storage, he created a really solid piece of furniture. Hugh at Norwich flatpack is an expert carpenter and can turn his hand to any job. A tidy, efficient and talented craftsman, reasonably priced. Highly recommended."
 
 

Bespoke wardrobe built and installed by Hugh Smith Furniture. Barn eaves storage featuring push ope...

Bespoke wardrobe built and installed by Hugh Smith Furniture. Barn eaves storage featuring push ope...
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Hugh Smith
 
 
 


Review 9 Dec 2017
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6609, 1.3119
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted wardrobes with sliding doors in the master bedroom. The work was carried out to a very high standard. Would highly recommend.
 
Cost: £220
 

"Fitted wardrobes with sliding doors in the master bedroom. The work was carried out to a very high standard.
Would highly recommend."
 
 

Ikea PAX sliding wardrobes assembled by Norwich Flatpack - a contracted Ikea assembly service provi...

Ikea PAX sliding wardrobes assembled by Norwich Flatpack - a contracted Ikea assembly service provi...
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Hugh Smith
 
 
 


Review 9 Dec 2017
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.9331, 0.9852
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hugh was commissioned by Ikea to assemble 5 large items of flat pack furniture at our apartment in Norwich.

"He was quick ,efficient and polite ,he also took away all of the packaging which was a tremendous help & we were delighted with the work he did in a short space of time .We have recommended using this service in Norwich to friends as assembling flat pack furniture is a nightmare for most people.We would definitely use your company again,Hugh in particular .
The cost of the service was paid directly to Ikea as a percentage of the cost of the furniture

Excellent,good value for money an absolute must to make life simple.
Hugh was a charming young man ,very efficient ,quick & tidy."
 
 

Ikea besta Units as assembled and installed by www.norwichflatpack.co.uk an assembly partner for Ike...

Ikea table and besta Units as assembled and installed by www.norwichflatpack.co.uk an assembly partn...

IKEA sofa bed as assembled and installed by www.norwichflatpack.co.uk an assembly partner for Ikea N...

Ikea dressing table assembled by Norwich Flatpack - a contracted Ikea assembly service provider.

Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Hugh
 
 
 


Review 7 Dec 2017
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6422, 1.2965
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
High quality joinery
 
Cost: £1500
 

"I have used Norwich Flatpack to make various bits of fitted furniture during the last two years and been delighted with the results. They provided help with design solutions for awkward spaces meaning that the furniture precisely fits my needs.

Work has beeen done to exactly the promised schedule and cost and Hugh is very easy to deal with and communicates with great clarity.

Really fine work and highly recommended."
 
 

Bespoke TV unit built by Hugh Smith Furniture

Walnut Worktop (jointed to existing worktop) and Kitchen cupboards below fitted as part of a kitchen...
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Hugh Smith
 
 
 


Review 7 Dec 2017
Recommended by customer in NR6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6589, 1.2659
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install two IKEA flat pack wardrobes including corner section (first Hugh had put together in the new configuration), fittings and attaching to the walls for safety.
 
Cost: £215
 

"Hugh and his collegue were prompt, tidy, (took their shoes off as we had new carpets), polite, friendly and removed all packaging. They worked solidly for about 2&1/2 hrs only accepting one cup of tea which was drunk as they worked.

I would highly recommend Norwich Flatpack and would definitely use them again as they made the whole job very simple and stress free which, as a disabled person, i thoroughly appreciate."
 
 

Ikea PAX wardrobes assembled by Norwich Flatpack - a contracted Ikea assembly service provider.
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Hugh and his collegue (sorry i cant remember his name!)
 
 
 


Review 4 Apr 2017
Recommended by customer in NR1

 I'm: Male 

52.6249, 1.3156
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various Ikea flat pack items assembled
 
Cost: £100
 

"Speedy response to request, great price, excellent service.
Very pleasant gentleman. Used this company twice now and would not hesitate to recommend to other companies, friends and family."
 
 

Ikea Kallax and sofa assembled by Norwich Flatpack.
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Hugh
 
 
 


Review 31 Mar 2017
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6615, 1.3049
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted Ikea bedroom wardrobe

"This company came to fitted an Ikea cupboard and it was arranged and paid for by Ikea. However The size of the cupboard was slightly higher than expected for the room. The fitter explained that he could fit it but there would be a slight gap between cupboard and bedroom wall. He explained that we could return it and ask for a smaller unit. We discussed it with him and he said that in his opinion we would not notice too much difference if he fitted it and it would look good. Once he started work he was efficient and effective. It looks really good as shown on the picture. He left everything clean and tidy. Although this cupboard is supplied as DIY I am glad I choose to use the company to do the work rather than try it myself."
 
 

Ikea PAX wardrobe assembled by Norwich Flatpack - a contracted Ikea assembly service provider.
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Hugh Smith
 
 
 


Review 30 Mar 2017
Recommended by customer in NR27
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.9370, 1.2445
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Construction of fitted wardrobes, the guy turned up on time and was very polite. Very knowledgeable and built them to a very high standard. Perfect wardrobe. Very clean worker. Would 110% recommend this service.

"Excellent service, very knowledgeable and professional service. Wardrobes built to a very high standard."
 
 

Ikea PAX sliding wardrobe assembled by Norwich Flatpack - a contracted Ikea assembly service provide...
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 7 Jan 2017
Recommended by customer in NR31
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.5703, 1.7192
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ikea recommended firm - independent contractor. Date and time confirmed by email - and timings kept to throughout work. Assembled three sets of double wardrobes. Some had different drawer sets and some were full length. Consulted well and fully on all options within the erection process. A minor problem with lights supplied by Ikea was spotted and dealt with (Ikea sent a replacement and worker returned a few days later to complete tasks). Cleaned up well at end of job and all packaging removed. A good job well done
 
Cost: £300
 

"Ikea recommended contractor. Timings confirmed by email (I also confirmed that Ikea had delivered the order on time). Arrived within specified time frame and worked hard and efficiently to complete the work properly and effectively within time specified.
Checked with me on all options and carried out instructions fully.
e.g. spacing of wardrobes along a wall; e.g. how different wardrobe doors were to be mixed within the design; e.g. how different drawer mixes were to be fitted into the various wardrobes.
When a minor problem arose over the lights Ikea had supplied - this was dealt with effectively (Ikea sent replacements and worker returned within few days to fit these - all within contract price)
Cleared up well and all packaging etc removed at end of job.
An excellent job well done.
No hesitation in recommending this contractor."
 
 
Team:
Hugh Smith
 
 
 

Back to top

» 3 2 1