Roddy Smith Maintenance Services

44 Laird Street
Dundee
Angus
DD3 9QE

56.4954, -3.0036

Carpenter & Joiner

Listed under:  Carpenters & Joiners / Carpentry & Joinery, Glass / Glazier / Glazing
100% recommended   Rating 9.7/10
111 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 111 reviews since 2009
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very happy with worker and job that he did. I would consider having him again also recommend him to friends."   more
 
" Excellent work."   more
 
" Turned up on time explained the job and what he was to do carried out professionally."   more
 
" So pleased with the work completed today. It looks brilliant. Cleaned everything up before he left too."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 89%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 78%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 67%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 4
agreed 4
Arrived 3
class 3
clean 5
definitely 8
delighted 5
doors 3
efficient 4
efficiently 3
exactly 3
Excellent 24
friendly 6
friends 5
future 4
good 13
great 4
happy 16
helpful 3
Highly 4
Honest 3
mess 6
money 4
Neat 3
person 3
pleasant 5
pleased 13
polite 6
professional 11
prompt 3
quality 4
quickly 3
reasonable 4
recommend 18
recommended 3
reliable 7
requested 4
result 3
Roddy 13
satisfaction 5
satisfied 5
service 12
services 3
small 3
Smith 9
standard 14
tidy 6
tradesman 7
trustworthy 3
workmanship 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 30 Oct 2017
Recommended by customer in DD5
56.4663, -2.8618
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lay Laminate floor.
 
Cost: £315
 
 
Team:
Roddy Steve
 
 
 


Review 29 May 2017
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4933, -3.0039
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace double glazed unit in living room window. Remove internal sealant from all other windows and re-seal. Replace external small caps on all windows.
 
Cost: £371

"Very happy with worker and job that he did. I would consider having him again also recommend him to friends."
 
 
 
 
 
 


Review 26 May 2017
Recommended by customer in DD2
56.472148, -3.038863
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Various joinery work.
 

"Excellent work."
 
 
 
 
 
 


Review 4 May 2017
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4827, -2.9827
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To fit room dividers.
 
Cost: £90

"Turned up on time explained the job and what he was to do carried out professionally."
 
 
 
 
 
 


Review 13 Mar 2017
Recommended by customer in DD5
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4819, -2.8158
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unit over fridge and built in shelves/wine rack at side of fridge.
 
Cost: £70

"So pleased with the work completed today. It looks brilliant. Cleaned everything up before he left too."
 
 
 
 
 
 


Review 9 Mar 2017
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
56.4614, -3.0027
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Shelving in cupboard which is an awkward space.
 
Cost: £120

"I am very satisfied with the work and the manner in which it was done. Mr Smith was very professional in every way.

"
 
 
 
 
 
 


Review 19 Jan 2017
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4675, -3.0548
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fix kitchen unit cupboard door, mend lock on garage door. Replace seal around shower tray.
 
Cost: £110

"Work done as requested and as arranged. Very pleased with standard of work. Would recommend to others."
 
 
 
 
 
 


Review 11 Nov 2016
Recommended by customer in DD3
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4965, -3.0065
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New doors wet wall in bathroom flooring repaired.
 
Cost: £640

"Very happy with work, would recommend to others. Neat and tidy work."
 
 
 
 
 
 


Review 1 Jul 2016
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4983, -3.0557
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To fit new kitchen and replace floor boards. Fit laminate flooring.
 
Cost: £3671
 
 
 
 


Review 16 Jun 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 new wardrobe doors
 

"Mr. Smith was very polite and his work was excellent."
 
 
 
 
 
 

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