Roddy Smith Maintenance Services

44 Laird Street
Dundee
Angus
DD3 9QE

56.4954, -3.0036

Carpenter & Joiner

Listed under:  Carpenters & Joiners / Carpentry & Joinery, Glass / Glazier / Glazing
100% recommended   Rating 9.7/10
104 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.7/10 Overall Rating 9.7/10
Based on 104 reviews since 2009
 
 
 
Quality
9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy
9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service
9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value
9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very happy with work, would recommend to others. Neat and tidy work."   more
 
" Mr. Smith was very polite and his work was excellent."   more
 
" Roddy was prompt to come and look at the work. Was keen to quote for the job and made suggestions turned up on date and time agreed. Completed the work as agreed. Would recommend and use again. "   more
 
" The work was done quickly and efficiently and the MacCaulay was very pleasant and considerate. The work was to a good standard and the cost was very reasonable."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 88%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 82%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 69%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 4
agreed 4
Arrived 3
class 3
clean 5
definitely 8
delighted 5
doors 3
efficient 4
efficiently 3
exactly 3
excellent 23
friendly 6
friends 4
future 4
good 13
Great 4
happy 15
helpful 3
highly 4
honest 3
mess 6
money 4
Neat 3
person 3
pleasant 5
pleased 11
polite 6
professional 10
prompt 3
quality 4
quickly 3
reasonable 4
recommend 16
recommended 3
reliable 7
requested 3
result 3
Roddy 13
satisfaction 5
satisfied 4
service 12
Services 3
small 3
Smith 8
standard 13
tidy 6
tradesman 7
trustworthy 3
workmanship 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 6 5 4 3 2 1

Budget:  

Review 11 Nov 2016
Recommended by customer in DD3
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4965, -3.0065
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New doors wet wall in bathroom flooring repaired.
 
Cost: £640

"Very happy with work, would recommend to others. Neat and tidy work."
 
 
 
 
 
 


Review 1 Jul 2016
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4983, -3.0557
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
To fit new kitchen and replace floor boards. Fit laminate flooring.
 
Cost: £3671
 
 
 
 


Review 16 Jun 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
4 new wardrobe doors
 

"Mr. Smith was very polite and his work was excellent."
 
 
 
 
 
 


Review 27 May 2016
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4813, -2.9878
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Repair a double Glazed window that had a crack and replace the sill. Repair a garage door constrict and install a bespoke cabinet in the wall to house DVD player ext.
 
Cost: £500

"Roddy was prompt to come and look at the work. Was keen to quote for the job and made suggestions turned up on date and time agreed. Completed the work as agreed. Would recommend and use again. "
 
 
 
 
 
 


Review 9 Jul 2015
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4671, -2.8764
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Fitted new front door handle replaced garage window.
 
Cost: £100

"The work was done quickly and efficiently and the MacCaulay was very pleasant and considerate. The work was to a good standard and the cost was very reasonable."
 
 
 
 
 
 


Review 1 Jul 2015
Recommended by customer in DD8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.6446, -2.7573
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Fit ceiling panels to bathroom. Fit coving to same & seal with silicon. Repair door & bathroom lock. Resize 2nd door & re-hang.
 

"I was delighted with the quality of work done, and I will definitely use Roddy again for any future jobs I require around the house. I would thoroughly recommend Roddy Smith Maintenance Services to anyone. Requiring small or large jobs done around the house."
 
 
 
 
 
 


Review 16 Jun 2015
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4668, -3.0174
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Fitted wardrobe.
 
Cost: £360

"Very happy excellent professional job, quality tradesman. Also clean and tidy and very polite. Definitely would recommend. A++."
 
 
 
 
 
 


Review 8 Jun 2015
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4891, -3.0009
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Refine garage door.
 
Cost: £100

"Very efficient job well done- would have absolutely no hesitation in using him again now indeed recommending him to my friends."
 
 
 
 
 
 


Review 26 May 2015
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4901, -3.0049
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Trimmed doors (2), repaired stairs.
 
Cost: £50

"Arrived on time did the work. No problems."
 
 
 
 
 
 


Review 23 Apr 2015
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4557, -2.9950
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New locks fitted to front door.
 
Cost: £70

"Very happy with the work done. Arrived at time & date agreed. Cleaned up afterwards. Work done to a good standard. Will definitely use again. Very good value for money."
 
 
 
 
 
 


Review 1 Apr 2015
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4631, -2.9949
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replacing failed double-glazed window and boring in pipes under boiler.
 
Cost: £100

"Job done as requested- Roddy was clean, didnít leave any mess. Value for money! As I had no idea how much the cost would be initially & thought his price was very reasonable."
 
 
 
 
 
 


Review 13 Feb 2015
Recommended by customer in DD7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4995, -2.7196
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
   Customer Review
 
Warranty repair on behalf of Veka.
 

"Mr. Smith provided an excellent repair service from start to finish. Always keeping me informed of progress - highly recommend."
 
 
 
 
 
 


Review 21 Jan 2015
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
56.4778, -2.8519
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Fix outside gate.
 
Cost: £20

"Very good service. Very good standard of workmanship. Very good value for money."
 
 
 
 
 
 


Review 8 Jan 2015
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
56.4895, -2.8981
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replacement of window pane in bedroom due to condensation between panes of glass.
 
Cost: £75

"Excellent service."
 
 
 
 
 
 


Review 2 Nov 2014
Recommended by customer in DD3
56.4958, -3.0021
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removing skirting in hall. Laying wooden flooring. Replacing skirting. Cutting doors to fit over new flooring.
 

"We are very happy with the standard of workmanship."
 
 
 
 
 
 


Review 25 Sep 2014
Recommended by customer in DD8
56.6361, -2.9039
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Fitting double glazed window.
 

"Work carried out to a very high standard. Care taken with my home and work was clean and tidy. Delighted with the standard of work overall."
 
 
 
 
 
 


Review 26 Aug 2014
Recommended by customer in DD2
56.4605, -3.0245
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Trimming bottom of doors to allow free movement over new carpets and fixing a door that didnít close properly.
 
Cost: £45

"This is the first time we have used this firm and would definitely recommend them. Roddy was pleasant, helpful, prompt and efficient Ė very pleasant with his work."
 
 
 
 
 
 


Review 25 Jun 2014
Recommended by customer in DD3
56.4827, -2.9780
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Internal doors planed to stop them sticking on newly laid carpet.
 
Cost: £40

"Excellent service. Final price was less than original quote. Very friendly and very helpful. Completed job to my specifications and satisfaction."
 
 
 
 
 
 


Review 11 Jun 2014
Recommended by customer in DD5
56.4751, -2.8522
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Fitting 3 shelves in a hall cupboard.
 
Cost: £50

"Excellent job done without any disruption or mess. He even put up a towel rail, after doing the shelves, without extra charge. I have already recommended him to my niece."
 
 
 
 
 
 


Review 24 Feb 2014
Recommended by customer in DD8
56.6516, -2.9337
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Repair leaking window, and sill. A few minor jobs around the house all to our satisfaction. Price was very reasonable.
 

"Very satisfied with professional work done."
 
 
 
 
 
 

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