RPM Joinery and Maintenance

57 Denoon Terrace
Dundee

DD2 2EB

56.4686, -3.0209

Carpenter & Joiner

Listed under:  Carpenters & Joiners / Carpentry & Joinery
100% recommended   Rating 9.7/10
10 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 10 reviews since 2018
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Ross and his colleague are two very pleasant gentleman. They arrived at exactly the time they said they would. Carried the job out promptly, efficiently and very professionally. They took care not to ...."   more
 
" Work was done to a high standard. Had a slight issue when work was finished but Ross came up and recticied it without any problem. Very polite tradesman and so is his colleague. They cleaned up afte...."   more
 
" Great time management. Would recommend."   more
 
" Excellent timekeeping. Always in communication. Reasonable. Reliable very trustworthy. Bathroom design was excellent."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

cleaned 4
colleague 2
exactly 2
Excellent 2
finished 2
friendly 2
good 3
Great 2
highly 3
joinery 2
pleasant 2
professional 2
recommend 5
Ross 4
RPM 2
standard 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Jul 2018
Recommended by customer in DD3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
56.4864, -2.9922
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New garden gate fitted and interior doors repaired.
 
Cost: £320
 

"Ross and his colleague are two very pleasant gentleman. They arrived at exactly the time they said they would. Carried the job out promptly, efficiently and very professionally. They took care not to leave doors open for the safety of my dogs which was very considerate and cleaned up before they left. I would highly recommend RPM for any joinery work required."
 
 
Team:
Ross
 
 
 


Review 31 May 2018
Recommended by customer in DD3

 I'm: Male 

56.4717, -2.9934
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Facings,skirtings and doors replaced in livingroom and hall.
 
Cost: £375
 

"Work was done to a high standard. Had a slight issue when work was finished but Ross came up and recticied it without any problem.
Very polite tradesman and so is his colleague.
They cleaned up after themselves and left the place clean.
Would definitely recommend Ross."
 
 
Team:
Ross
 
 
 


Review 29 May 2018
Recommended by customer in DD3
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4717, -2.9934
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Take out kitchen units.
 
Cost: £50

"Great time management.
Would recommend."
 
 
 
 
Team:
Ross
 
 
 


Review 10 May 2018
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.4603, -3.0607
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Service 8/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom; full installation windows, triple glazing removal of old material.
 
Cost: £8500

"Excellent timekeeping.
Always in communication.
Reasonable.
Reliable very trustworthy.
Bathroom design was excellent."
 
 
 
 
 
 


Review 26 Apr 2018
Recommended by customer in DD2
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4781, -3.0064
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit window.
 
Cost: £600

"Great service.
Always showed up on time.
Very friendly.
Very good price."
 
 
 
 
Team:
Ross
 
 
 


Review 19 Apr 2018
Recommended by customer in DD2
56.4522, -3.0719
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Swap kitchen and bedroom.
Install kitchen and move wardrobes to new bedroom.
 

"Ross was always on time and work was done to high standard.
Any hold-ups were usually on our part and Ross didn't object.
The work area was always left tidy at the end of the day and was completed in the timescale given.
I would highly recommend RPM Joinery."
 
 
 
 
 
 


Review 16 Apr 2018
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4661, -3.0276
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install and fit kitchen.
 
Cost: £3600

"Very well pleased."
 
 
 
 
Team:
Ross
 
 
 


Review 13 Apr 2018
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4688, -3.0277
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen roof.
Bathroom roof and loft cover.
 
Cost: £500

"The job was done to perfection. I have also had them in two more times for different jobs that's how good they are."
 
 
 
 
 
 


Review 12 Apr 2018
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4700, -3.0210
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement skirting in kitchen.
Erecting fencing in garden.
 
Cost: £150

"Work was done on time, good price, cleaned up when finished.
Pleasant and professional."
 
 
 
 
 
 


Review 12 Apr 2018
Recommended by customer in DD2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
56.4904, -3.0211
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Doors planed throughout house when new carpets were fitted so they closed again.
 
Cost: £100

"Ross was friendly, professional and did exactly what he had committed to do within the time he said he would.
He cleaned up after himself and the work carried at was completed to a very high standard.
Would highly recommend."
 
 
 
 
 
 

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