Contract Cleaning Services Ltd

Unit 7 Nobel Road, West Gourdie Industrial Estate
Dundee
Angus
DD2 4UH

56.4758, -3.0549

Carpet Cleaning

Listed under:  Carpet Cleaners / Carpet Cleaning
100% recommended   Rating 9.7/10
17 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 17 reviews since 2013
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Fantastic service. Very friendly boys."   more
 
" Very good hard working boys."   more
 
" CCS were recommended to me by a friend and didn't disappoint. Good job done at the arranged price."   more
 
" Great job done for end of tenancy clean. Stains came out too. Would recommend this company. Guy in uniform & pleasant."   more
 
About Us


' What We Do '

Servicing Scottish Commerce and Industry and residential clients for over 40 years.

We know the cleaning business inside out from hands on control to preparing Methods of works to create safe working environments for all.

1. Plan
2. Do
3. Act
4. Check
5. Learning Lessons
6. Reviewing Performance
7. Investigating.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 89%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

clean 3
contact 2
excellent 3
good 7
issues 2
pleasant 2
recommend 2
service 2
value 2
(66 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

Budget:  


Review 20 Feb 2017
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4816, -2.9110
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hall and stair carpets shampooed.
 
Cost: £60

"Fantastic service.
Very friendly boys."
 
 
 
 
 
 


Review 20 Feb 2017
Recommended by customer in KY6
 My Age: 30 - 39 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.1894, -3.2023
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Roof
 

"Very good hard working boys."
 
 
 
 
 
 


Review 20 Jan 2017
Recommended by customer in DD11
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.5818, -2.7127
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carpet cleaning, 2 rooms and 2 hallways.
 
Cost: £50

"CCS were recommended to me by a friend and didn't disappoint. Good job done at the arranged price."
 
 
 
 
Team:
Wayne Nathan
 
 
 


Review 30 Sep 2015
Recommended by customer in DD4
56.4927, -2.9653
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carpet cleaning & stain removal.
 
Cost: £47

"Great job done for end of tenancy clean. Stains came out too. Would recommend this company. Guy in uniform & pleasant."
 
 
 
 
 
 


Review 13 Jul 2015
Recommended by customer in DD2
56.4836, -3.0827
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning carpets.
 
Cost: £47

"Very pleasant, completed work satisfactorily."
 
 
 
 
 
 


Review 12 Jan 2015
Recommended by customer in DD5
56.4844, -2.8081
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carpets cleaned.
 

"Very pleased with everything. Big difference to carpets."
 
 
 
 
 
 


Review 20 Oct 2014
Recommended by customer in DD5
56.4681, -2.8671
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carpet encapsulation 2 rugs.
 
Cost: £25

"This was the only company we could get to take our large rug away to clean. 9 x 12 + (66 x 26 rug). Returned when promised. Looks as good as new. Cleaned both rugs for original quote of 25 for 1 rug- excellent value."
 
 
 
 
 
 


Review 5 Sep 2014
Recommended by customer in DD1
56.471884, -3.012796
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Deep clean to bar carpeting throughout.
 

"Very good."
 
 
 
 
 
 


Review 13 Mar 2014
Recommended by customer in DD5
56.4727, -2.9121
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carry out carpet cleaning to garding campus theatre. Clean to windows, remove gum.
 
Cost: £200

"Good job but still to do trim from seats wipe sills and clean glass."
 
 
 
 
 
   Business Reply:

Many thanks for the Feed back from the CCS Team. :-)
 


Review 20 Feb 2014
Recommended by customer in PH14
56.4444, -3.1624
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carpets cleaned in living room, hallway, stairs and bedroom.
 
Cost: £35

"Excellent work, quick and good price."
 
 
 
 
 
 

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