Concept Carpets Ltd

17-19 Penfold Street, Aylsham
NORWICH
Norfolk
NR11 6ET
52.7950, 1.2497

Carpet Fitter

www.conceptcarpets.co.uk

sales@conceptcarpets.co.uk

01263 732 894

Listed under: Awnings, Beds, Blinds, Carpet Cleaners / Carpet Cleaning, Carpets - Sales & Fitting, Flyscreens

95% recommended: 9.5/10
22 reviews since 2010

Satisfaction Ratings

Overall Rating		9.5/10

Quality		9.6/10

Tidy		9.5/10

Service		9.6/10

Value		9.3/10



Good Practice

Charges	100%

Timing	100%

Payment	89%

Reliable	95%

Invoice	90%

Guarantee	56%

Recent Reviews

" Well pleased" more

" Very pleased gave good advice before purchasing. Carried out everything they said they would do." more

" Having dealt with this firm since they started – would not deal with any other." more

" We have always used concept carpets since moving into our new house in 2005. They have always been prompt, efficient and very friendly competitively p...." more

About Us (Information provided by the businesses)

Businesses: login to your control panel to add this information

Legal Name: Concept Carpets & Blinds.

SUMMARY OF ALL REVIEWS

Reviews by Month
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Reviews that match your Budget (click to filter these reviews below)

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REVIEWS LISTED BELOW
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Review 20 Oct 2011 Recommended by customer in Norwich, NR10 52.7479, 1.2346 business Concept Carpets Ltd http://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551	Cost: £450

Satisfaction Ratings

Overall Rating

9.5/10

Show All


Quality		9/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		9/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Well pleased"

Review 31 Jul 2011 Recommended by customer in Norwich, NR10 52.7744, 1.1664 business Concept Carpets Ltd http://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551	Cost: £969

Satisfaction Ratings

Overall Rating

9/10

Show All


Quality		9/10
The quality of the work was as expected and agreed

Tidy		9/10
There was little disruption and the site was left clear and tidy

Service		9/10
The team was friendly, helpful, considerate and professional

Value		9/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Review 21 Jul 2011 No Recommendation by customer in Norwich, NR11 52.7927, 1.2464 business Concept Carpets Ltd http://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551	Cost: £555

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

"Very pleased gave good advice before purchasing. Carried out everything they said they would do."

Review 13 Jun 2011 Recommended by customer in Cromer, NR27 52.9258, 1.3063 business Concept Carpets Ltd http://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551	Cost: £331

Satisfaction Ratings

Overall Rating

9.8/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		9/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Bathroom carpet & blind.

"Having dealt with this firm since they started – would not deal with any other."

Review 19 May 2011 Recommended by customer in Norwich, NR11 52.7916, 1.2450 business Concept Carpets Ltd http://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551	Cost: £231

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Stairs & landing carpet replacement.

"We have always used concept carpets since moving into our new house in 2005. They have always been prompt, efficient and very friendly competitively priced. Very local."

Review 21 Apr 2011 Recommended by customer in Norwich, NR11 52.7791, 1.2884 business Concept Carpets Ltd http://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551	Cost: £752

Satisfaction Ratings

Overall Rating

8.8/10

Show All


Quality		9/10
The quality of the work was as expected and agreed

Tidy		8/10
There was little disruption and the site was left clear and tidy

Service		9/10
The team was friendly, helpful, considerate and professional

Value		9/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Review 13 Apr 2011 Recommended by customer in Norwich, NR10 52.7681, 1.2537 business Concept Carpets Ltd http://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

New carpet layed on landing & new vinyl in kitchen.

"I’m very pleased with the work done, looks lovely."

Review 21 Mar 2011 Recommended by customer in North Walsham, NR28 52.7752, 1.4560 business Concept Carpets Ltd http://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551	Cost: £104

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

" Had a blind fitted-fitter took shoes off on entering premises, showing due consideration to me and my wife - explained what he was doing, as the job changed slightly - he turned up at 9 o'clock AM exactly as he had promised. Excellent. Will recommend. "

Review 17 Mar 2011 Recommended by customer in Norwich, NR11 52.8500, 1.2920 business Concept Carpets Ltd http://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551	Cost: £1200

Satisfaction Ratings

Overall Rating

9.3/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		9/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		8/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New carpet & fitting.

" Very friendly service, helpful staff. Local & approachable, quality workmanship, overall, very pleased. "

Review 15 Mar 2011 Recommended by customer in Norwich, NR10 52.7643, 1.1802 business Concept Carpets Ltd http://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551	Cost: £379

Satisfaction Ratings

Overall Rating

9/10

Show All


Quality		9/10
The quality of the work was as expected and agreed

Tidy		9/10
There was little disruption and the site was left clear and tidy

Service		9/10
The team was friendly, helpful, considerate and professional

Value		9/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Supplied & fitted two vertical blinds.

" Recommended by a friend, found to be very helpful, efficient & polite. "

Review 2 Mar 2011 Recommended by customer in Norwich, NR11 52.7935, 1.2430 business Concept Carpets Ltd http://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings

Overall Rating

8.8/10

Show All


Quality		9/10
The quality of the work was as expected and agreed

Tidy		9/10
There was little disruption and the site was left clear and tidy

Service		9/10
The team was friendly, helpful, considerate and professional

Value		8/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Laying vinyl cushion flooring in kitchen.

"Done a very good job."

Review 18 Feb 2011 Recommended by customer in Norwich, NR11 52.7941, 1.2425 business Concept Carpets Ltd http://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551	Cost: £198

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Supply and fit vertical blind.

"This firm sells very good quality items at reasonable prices and its staff are very trustworthy."

Review 7 Feb 2011 Recommended by customer in Norwich, NR11 52.7977, 1.2514 business Concept Carpets Ltd http://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings

Overall Rating

n/a

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Reliable

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

"Very satisfied every time I have need them."

Review 2 Feb 2011 Recommended by customer in Norwich, NR11 52.7953, 1.2475 business Concept Carpets Ltd http://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551	Cost: £234

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Supply & fit of bedroom carpet incl underlay & gripper.

" What a joy, 2 carpet fitters with a sociable attitude, nothing too much trouble, nicely fitted and all rubbish cleared up and taken away. "

Review 23 Dec 2010 Recommended by customer business Concept Carpets Ltd http://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings

Overall Rating

8/10

Show All


Quality		9/10
The quality of the work was as expected and agreed

Tidy		8/10
There was little disruption and the site was left clear and tidy

Service		7/10
The team was friendly, helpful, considerate and professional

Value		8/10
The firm's charges are reasonable for the work involved

Good Practice

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Customer Review

Review 9 Dec 2010 Recommended by customer in Norwich, NR10 52.7821, 1.1232 business Concept Carpets Ltd http://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551	Cost: £107

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

To supply and fit blind.

"Excellent service. Very friendly & helpful. Extremely good value for money."

Review 25 Nov 2010 Recommended by customer in Norwich, NR10 52.7539, 1.3044 business Concept Carpets Ltd http://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551	Cost: £78

Satisfaction Ratings

Overall Rating

9.8/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		9/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Customer Review

"Work as always completed & finished, well done."

Review 22 Nov 2010 Recommended by customer in Norwich, NR11 52.7945, 1.2524 business Concept Carpets Ltd http://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551	Cost: £1400

Satisfaction Ratings

Overall Rating

9.3/10

Show All


Quality		9/10
The quality of the work was as expected and agreed

Tidy		9/10
There was little disruption and the site was left clear and tidy

Service		10/10