O J Thurston Norwich Heating Engineer Ltd

238 Plumstead Road East
Norwich
Norfolk
NR7 9NH

52.6425, 1.3477

Central Heating Engineers

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Central Heating Engineers, Gas Engineers, Plumbers / Plumbing, Plumbing Specialists
98% recommended   Rating 9.9/10
62 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 62 reviews since 2012
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" From the quotation, performed promptly, politely and comprehensively by Ollie to the completion of the full central heating upgrade carried out by Ollie, Andy & Daniel to time, price and in a professi...."   more
 
" Ollie came to house as planned to give me a quote, I was very impressed with his knowledge and professionalism which made it an easy decision to chose him for the job. Ollie and his team did a great j...."   more
 
" Excellent service from initial quotation visit through to final fitting. Ollie and his team are professional, courteous, knowledgeable and very able. They discuss and explain everything as it happens ...."   more
 
" After returning from holiday to find our old existing combi boiler broken (subsequently decommissioned by a different heating engineer as it was past the point of fixing), leaving us without any form ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 5
Andy 14
arrived 7
attention 7
best 7
boiler 12
central 5
class 6
clean 11
competitive 7
customer 6
definitely 5
detail 7
detailed 5
Excellent 12
explained 14
extremely 5
finished 5
friendly 6
future 6
good 11
great 6
happy 6
hard 5
heating 8
highly 10
knowledge 5
knowledgeable 9
manner 6
old 6
Ollie 32
options 6
pleased 6
pleasure 6
polite 8
pride 5
professional 19
quality 6
quotation 6
quote 10
recommend 21
recommended 6
recommending 5
satisfied 5
service 15
standard 9
system 6
Thurston 8
tidy 20
visit 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Sep 2017
Recommended by customer in nr46
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5988, 1.2379
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler upgrade with fitting of Worcester Bosch boiler and replacement of gravity fed system with megaflow unvented system
 
Cost: £4800
 

"From the quotation, performed promptly, politely and comprehensively by Ollie to the completion of the full central heating upgrade carried out by Ollie, Andy & Daniel to time, price and in a professional, courteous and clean manner, the process could not be faulted. Even when I postponed the work at extremely short notice due to a family bereavement, Ollie handled the situation with kindness and sensitivity.
The workmanship throughout was of an extremely high standard and I would have no hesitation in using the team again."
 
 

Megaflow cylinder installation
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Ollie Thurston, Andy & Daniel
 
 
 


Review 10 Aug 2017
Recommended by customer in NR3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6383, 1.3011
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ollie and his team installed a new central heating system with a Worcester Bosch combi boiler to replace an old open vented system.
 
Cost: £4000
 

"Ollie came to house as planned to give me a quote, I was very impressed with his knowledge and professionalism which made it an easy decision to chose him for the job. Ollie and his team did a great job, turned up as planned on Monday morning and had finished by Thursday. They removed the old boiler, immersion tank and two water tanks and replaced with Worcester Bosch boiler with Worcester Wave wireless control and thermostatic radiator valves. They were very tidy and cleaned as they went along and removed all the waste materials as promised. I would definitely recommend for boiler and central heating work and overall was extremely satisfied."
 
 
Team:
Ollie, Andy
 
 
 


Review 7 Jun 2017
Recommended by customer in NR16
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.4732, 0.9708
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Old gas boiler, cold water tank and hot water cylinder all removed and replaced with brand new combi boiler and full radiator system. New bathroom suite fitted, including bath, wc / sink combination unit, shower and heated towel rail. Plumbing in kitchen for multiple appliances and kitchen sink fitting.
 
Cost: £4000
 

"Excellent service from initial quotation visit through to final fitting. Ollie and his team are professional, courteous, knowledgeable and very able. They discuss and explain everything as it happens so there are no surprises! Great job - would highly recommend."
 
 

bathroom

bathroom

boiler
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 16 May 2017
Recommended by customer in NR2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.6241, 1.2799
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced existing combi boiler with Worcester Bosch 34 CDi Classic, including filter and limescale inhibitor and flushing of system as required. Upgraded pipework were necessary. Installed new Worcester Wave controls to offer maximum 10 year parts and labour gurantee.

"After returning from holiday to find our old existing combi boiler broken (subsequently decommissioned by a different heating engineer as it was past the point of fixing), leaving us without any form of heating or hot water, we phoned numerous heating engineers including some of the larger companies for quotes.

Ollie was very responsive and considerate to our needs and even rescheduled work in order to fit us in promptly. This customer focused attitude and the attention to detail and clarity of explaining the work to be undertaken was one of the reasons why we chose Ollie ahead of others, even though there were cheaper alternatives. Ollie was also an Accredited Installer for Worcester Bosch, which after some research was one of our boiler manufacturers of choice.

Ollie and Andy are two of the best tradesmen I have ever used. They are friendly and professional, which is important when trusting people within your house, but most importantly their work is first class.

As mentioned above, you may find cheaper alternatives but this can be offset by the quality of work and materials used. They won't rush the job to try and move on to the next as quickly as possible. They even sorted a few little jobs outside the original scope of work whilst they were here, without charging extra.

I would not hesitate to recommend them to anyone and hope to use them again myself for future work."
 
 
Team:
Ollie and Andy
 
 
 


Review 25 Oct 2016
Recommended by customer in NR6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6574, 1.2452
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removed existing radiators and installed 12 new radiators. Replaced old 10mm pipework throughout with 15 & 22mm pipes.
 
Cost: £1980
 

"Ollie is an expert in his trade and good at explaining and discussing the work. He has a great attention to detail and he always tries to find the best solution for a particular job.

Both Ollie and Andy worked very hard and to a high standard. They worked some long days but always stayed in good spirit.

The nature of the job was quite disruptive, but by the time they finished all the flooring was placed back as they were before, and the house was left clear and tidy.

We are very happy with the result."
 
 
Team:
Ollie and Andy
 
 
 


Review 20 Oct 2016
Recommended by customer in NR2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6220, 1.2660
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and install of Worcester 32 CDI Compact combi boiler: 3,120 inc. VAT + Plumbing in new bathroom: 1,380 inc. VAT Boiler work comprised: Remove existing system boiler, cylinder and tanks, and make good Brick existing flue hole Supply and install new horizontal flue kit Supply and install keyless link and programmable room thermostat Supply and install limescale inhibitor Supply and install central-heating filter Run condensate and safety discharge pipework to the outside Supply and install new TRV valves to all radiators Flush existing system and protect with inhibitor + Bathroom work comprised: Remove existing bathroom suite Install waste pipe to the external drain under ground to the new toilet location Make good path Chase hot and cold supplies in to new locations Fit concealed shower: first and second fix Install bath Install radiator: first and second fix Connect toilet and basin Add inhibitor to heating system (Price includes pipework and fittings, as required)
 
Cost: £4500
 

"We used Ollie (ably assisted by Andy) to replace our old gravity-fed system boiler with a new Worcester combi. He obviously knew his stuff, cared about delivering the right solution for the customer, and his attention to detail was impressive. Both Ollie and Andy were always polite and tidy, and conscious of minimising disruption. They were also very careful about leaving things looking neat, and obviously took a pride in doing all aspects of the job properly. We were very pleased with the work, so we used Ollie a few months later to plumb in our new bathroom, when again, his focus on detail, quality and creating the right solution were much appreciated. Everything looks smashing and works well. Ollie's not the cheapest option out there, but with both bits of work we felt we got good value for the money we spent you get what you pay for. Highly recommended."
 
 

Bathroom

Bathroom
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Ollie and Andy
 
 
 


Review 1 Oct 2016
Recommended by customer in NR2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6228, 1.2781
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Instillation of Worcester bosch CDC compact, external gas pipes and two column radiators
 
Cost: £3700
 

"Ollie and Andy were punctual and arrived at the agreed time, the work was completed within the time quoted and they left our house in a clean and tidy condition after doing a thoroughly good job. They had very good customer service and were very friendly. In my opinion they provide very good value for money and went over and above what was required to deliver the service. Ollie is very professional and customer orientated, and explained the work and how the new system would work to my wife and I very well. I will be using them again for any future requirements we have."
 
 
Team:
Ollie and Andy
 
 
 


Review 25 Sep 2016
Recommended by customer in Nr5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6490, 1.2335
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service 2015 & 2016 top hats to bath taps which we''re missing,work compleated was first class as normal by Ollie,would certainly Recommend him to any one,I worked in building trade for 50 years so I know what I am talking about,many thanks to Ollie.

"First class tradesman from start to finish no problem passing his name to any one wanting work done by Ollie Thurston"
 
 
Team:
Ollie Thurston
 
 
 


Review 25 Sep 2016
Recommended by customer in NR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6919, 1.2152
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service. Drain down heating system and replace radiator valve.Re pipe gas supply to disconnect gas feed to the fire.
 
Cost: £146
 

"Absolutely brilliant work. Excellent service. Very highly recommended."
 
 
Team:
Ollie
 
 
 


Review 21 Sep 2016
Recommended by customer in NR8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6578, 1.2237
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced existing vented hot water cylinder with a new Megaflow un-vented cylinder, replacing all tank feeds and supply pipework in the process and installing a new stop-cock. Also supplied and installed a new water softener in the kitchen and run a cold hard water supply to the kitchen and outside tap.
 
Cost: £3300
 

"Ollie and Andy did a great job replacing our old vented hot water cylinder for a new un-vented one and installing a new water softener. From the initial site survey, through to sign off of the work, Ollie was polite and professional. His quote was comprehensive and competitive and he gave us some good advice prior to the work commencing.

The work was carried out at the same time as a bathroom re-fit that was being done by another firm and Ollie and Andy were considerate and helpful to the bathroom installers, making sure that everything went smoothly.

Ollie and Andy were a pleasure to have in the house and they both worked extremely hard. Their work was very neat and tidy and they left everything in a clean and orderly state. They even re-made the airing cupboard shelves to fit around the new cylinder.

The cylinder and water softener have made a huge difference to the hot water supply and we are extremely happy with the results which have exceeded our expectations.


Ollie and Andy are some of the best tradesmen I have dealt with. They arrived when they said they would, they kept me informed throughout the whole process and the final invoice was as per the quote. They were recommended to me by other members of my family and I will not hesitate to recommend them myself.

Thank you Ollie and Andy.

"
 
 

Water softener

Unvented cylinder
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Ollie and Andy
 
 
 

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