East Coast Chimney Sweep

Clink Cottage, Clink Hill West Caister
Great Yarmouth
Norfolk
NR30 5SW

52.6420, 1.7034

Chimney Sweep

Listed under:  Chimney Sweep
99% recommended   Rating 9.9/10
503 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 503 reviews since 2013
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent job and very pleasant man."   more
 
" Never had a chimney swept before so didn't know what to expect. Phoned to book an appointment and explained the glass on the wood burner had a crack across it. Andrew told me he would order a new piec...."   more
 
" Very pleasant workman to have in the house. Punctual and clean. Gave advice on removing a chimney termination cover but was unable to do this himself or to advice who to go to."   more
 
" Very good, will recommend. Even cleaned marble fire place."   more
 
About Us


Cleaning chimneys from Norwich to the east coast. A professional trustworthy service. No mess no fuss.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 91%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 99%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 48
Andrew 48
Andy 23
Arrived 20
best 9
Brilliant 8
brush 6
burner 15
carbon 9
certainly 13
certificate 6
chap 6
chimney 64
clean 129
cleaned 13
cleaning 6
clear 8
definitely 26
efficient 45
Excellent 85
Explained 23
Fantastic 12
friendly 93
friends 16
good 71
great 19
happy 19
helpful 37
highly 28
impressed 17
man 15
mess 25
nice 20
pleasant 22
pleased 28
polite 50
professional 105
prompt 16
Really 13
recommend 81
recommended 26
service 134
services 12
Sweep 42
Thank 12
thorough 33
tidy 68
wood 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Feb 2018
Recommended by customer in NR32
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.4811, 1.7246
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Chimney swept plus repairs to rope on doors and cement around flue.
 
Cost: £45

"Excellent job and very pleasant man."
 
 
 
 
 
 


Review 12 Feb 2018
Recommended by customer in NR29
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6782, 1.6877
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sweep chimney and replace glass in door of wood burning stove
 
Cost: £65

"Never had a chimney swept before so didn't know what to expect. Phoned to book an appointment and explained the glass on the wood burner had a crack across it. Andrew told me he would order a new piece and fit it when he came to sweep the chimney which he did. Swept the chimney on the day and time agreed. Explained how to use the wood burner as I hadn't got much idea of what i should be doing. Answered all my endless questions. Very impressed with the service I received. "
 
 
 
 
 
 


Review 30 Jan 2018
Recommended by customer in NR31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5769, 1.7050
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Chimney swept.
Advice given.
 

"Very pleasant workman to have in the house.
Punctual and clean.
Gave advice on removing a chimney termination cover but was unable to do this himself or to advice who to go to."
 
 
 
 
 
 


Review 21 Dec 2017
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6270, 1.4267
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sweep Chimney.
 
Cost: £45

"Very good, will recommend. Even cleaned marble fire place."
 
 
 
 
 
 


Review 1 Dec 2017
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6291, 1.4259
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning of chimney where a gas fire is in use.
 

"Very clean and professional service. Will definitely use again."
 
 
 
 
 
 


Review 29 Nov 2017
Recommended by customer
 My Age: up to 29 
 I'm: Male 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Chimney Sweep.
 

"Lovely Job.
Very good work.
Had chimney sweep before.
Would definitely recommended."
 
 
 
 
 
 


Review 14 Nov 2017
Recommended by customer in NR31
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5657, 1.6646
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Multi fuel burner and chimney swept.
 
Cost: £45

"Very satisfied with standard of work and no mess left."
 
 
 
 
 
 


Review 14 Nov 2017
Recommended by customer in NR31
 My Age: 70 + 
 I'm: Female 
 I haven't used this business before 
52.5633, 1.6569
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 16 Oct 2017
Recommended by customer in NR29
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6733, 1.7207
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Chimney sweep
 
Cost: £45

"Excellent"
 
 
 
 
 
 


Review 12 Oct 2017
Recommended by customer in NR3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6415, 1.2909
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Routine sweep.
 
Cost: £45

"Andrew is great flexible with visit times. Always a clean job he even gave the Stove a bit of a polish would ( and have ) recommended to other 3rd year Andrew has done this for me and he'll be back again next year."
 
 
 
 
Team:
Andrew
 
 
 

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