ALR Cleaning Services

4 Mill Lane, Ellingham
Bungay

NR35 2PX

52.4784, 1.4887

Cleaners - Cleaning Services

Listed under:  Cleaners / Cleaning Services - Commercial, Cleaners / Home Cleaning Services - Domestic, Dog Walking, Domestic Services, Home Care - Laundry & Ironing
100% recommended   Rating 9.7/10
33 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 33 reviews since 2015
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the products or services was as expected and agreed

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Fantastic job praised by landlord."   more
 
" Great ladies always hard working and help with anything I need. Always have same cleaners."   more
 
" Great reliable service."   more
 
" Great staff, very reliable nothing to much trouble."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 100%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 100%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

ALR 3
check 2
cheerful 5
cleaners 6
cleaning 7
efficient 2
enjoy 2
Excellent 2
Fantastic 5
friendly 7
girls 3
Great 5
happy 8
hard 2
having 2
help 3
helpful 2
just 2
ladies 5
need 3
needed 2
professional 2
really 2
reliable 7
service 6
services 2
small 2
supervision 2
team 4
Thank 2
trustworthy 6
working 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 31 May 2018
Recommended by customer in NR35
 My Age: 40 - 49 
 I'm: Male 
52.4789, 1.4450
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
FAB clean at our rented property end of tenancy including cooker.
 
Cost: £150

"Fantastic job praised by landlord."
 
 
 
 
 
 


Review 29 May 2018
Recommended by customer
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Weekly house cleaning, shopping and care.
 
Cost: £30

"Lovely ladies, always happy and willing to help."
 
 
 
 
 
 


Review 29 May 2018
Recommended by customer
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House cleaning.
 
Cost: £15

"Great reliable service."
 
 
 
 
 
 


Review 29 May 2018
Recommended by customer in NR14
 My Age: 50 - 59 
52.5311, 1.4818
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House cleaning weekly.
 
Cost: £45

"Great ladies always hard working and help with anything I need.
Always have same cleaners."
 
 
 
 
 
 


Review 29 May 2018
Recommended by customer in NR35
52.4479, 1.4388
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Regular cleaning.
 
Cost: £30

"Great staff, very reliable nothing to much trouble."
 
 
 
 
 
 


Review 29 May 2018
Recommended by customer in NR34
 My Age: 40 - 49 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.483139, 1.634073
 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hoovering, polishing, cleaning kitchens and toilets.
 

"Very happy with work.
Always on time, friendly and they go above and beyond."
 
 
 
 
 
 


Review 29 May 2018
Recommended by customer in NR35
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.4691, 1.4460
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic cleaning of interior of my bungalow.
 

"I have enjoyed their cleaning services for more than 5 years and thoroughly recommend them."
 
 
 
 
 
 


Review 29 May 2018
Recommended by customer in NR34
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.4614, 1.5668
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All kinds of housework ironing, removing, dusting, washing floors, cleaning toilets and general tidying up.
 

"Very happy with the two girls, although I would be grateful if they would report any damage done. E.g. Bathroom mat had bleach spilt on it."
 
 
 
 
 
   Business Reply:

I would like to mention that we DO NOT use bleach in any of our properties, I have spoken to the customer who realised that this happened by a member of the family not us.
 


Review 23 May 2018
Recommended by customer in NR35
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.4552, 1.4406
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 23 May 2018
Recommended by customer in NR34
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.4475, 1.5677
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Floor cleaning, dusting, hoovering.
Bathroom and kitchen cleaning.
and polishing.
Bed changing, hanging washing on clothes line.
 
Cost: £30

"Never any complaints.
The team are cheerful and always ask if their is anything 'different' to do.
Honest and trustworthy."
 
 
 
 
 
 


Review 21 May 2018
Recommended by customer in NR35
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.4815, 1.4903
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General house cleaning.
2 hour weekly.
 
Cost: £15

"Entirely satisfactory.
Flexible response to changes of routine.
A friendly efficient service."
 
 
 
 
 
 


Review 24 Mar 2017
Recommended by customer
 My Age: 40 - 49 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
End of tenancy clear.
 
Cost: £150

"Fantastic job completed."
 
 
 
 
 
 


Review 24 Mar 2017
Recommended by customer in NR35
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.4784, 1.4887
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Weekly house cleaning and washing and ironing.
 
Cost: £29

"Fantastic!!"
 
 
 
 
 
 


Review 9 Mar 2017
Recommended by customer in NR34
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.4475, 1.5677
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General house work. Cleaning, dusting, bed changing, washing floor, etc.
 
Cost: £29

"Everything done well. Always really to do with "extras" who needed cheerful and hard working team."
 
 
 
 
 
 


Review 7 Sep 2015
Recommended by customer
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning offices.
 

"100% reliable, great quality of work, 100% trustworthy. Very in depth cleaning every visit."
 
 
 
 
 
 


Review 7 Sep 2015
Recommended by customer in NR34
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.4535, 1.6277
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This is a cleaning service.
 

"I have employed this firm for several years & the staff are reliable, friendly and trustworthy, and carry out the work with minimum instruction or supervision."
 
 
 
 
 
 


Review 27 Aug 2015
Recommended by customer in NR34
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.4504, 1.5994
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House cleaning.
 
Cost: £14

"Very pleased with work and attitude."
 
 
 
 
Team:
Varied Team
 
 
 


Review 13 Aug 2015
Recommended by customer in NR34
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.4796, 1.6592
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House cleaning once a month.
 
Cost: £42

"ALR cleaning service provide a friendly and efficient service. The cleaning they do for us each month really makes a difference. A reliable and trustworthy company."
 
 
 
 
 
 


Review 10 Aug 2015
Recommended by customer in NR34
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.4230, 1.5717
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning per hour.
 
Cost: £14

"Cheerful and helpful."
 
 
 
 
 
 


Review 31 Jul 2015
Recommended by customer in NR34
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.4796, 1.6592
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Any kind of housework I need could include window cleaning, selves & brass polishing, spring cleaning absolutely anything!! For 4 hours.
 
Cost: £56

"Two super girls will do anything I need/want totally trust worthy. I enjoy having them around & wish I could afford more!"
 
 
 
 
 
 

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