Nith Valley Cleaning Services Ltd

7 Haining Avenue
Dumfries
Dumfries & Galloway
DG1 3FY

55.0759, -3.5862

Cleaners - Cleaning Services

Listed under:  Carpet Cleaners / Carpet Cleaning, Cleaners / Home Cleaning Services - Domestic
100% recommended   Rating 9.8/10
16 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 16 reviews since 2018
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I was very impressed with the service provided by the company as it as ticked all the boxes for my requirements. The young lady cleaner worked solidly for four hours and said she really enjoyed clean...."   more
 
" The whole experience of dealing with the company was professional. My email enquiry received a response very quickly and a date was arranged for the extent of the job to be reviewed. The team arri...."   more
 
" Full house clean , great job done very happy with results would highly recommend"   more
 
" We could not be happier with the service we receive. I was quite specific about my requirements as I live 100 miles away and was worried about my Dad having strangers coming into his home. That was ...."   more
 
About Us


Nith Valley Cleaning offer a wide range of domestic cleaning solutions across Dumfries and Galloway We specialise in the following:
One-off cleans
Regular weekly / fortnightly domestic cleaning work
End of tenancy cleaning

We offer
Reliable, honest, and hardworking cleaners
Cleaner Holiday / Sickness cover
A full insurance cover
A non-obligational quote

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

clean 5
cleaner 4
cleaning 7
Excellent 3
flexible 3
friendly 3
great 3
happy 3
having 3
highly 2
issues 2
needed 2
Nith 6
people 2
pleased 3
professional 4
punctual 2
quickly 2
recommend 4
requirements 3
respectful 2
response 2
say 2
service 5
Services 3
team 3
Tony 6
Valley 6
working 3
worried 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 3 May 2018
Recommended by customer in DG28
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.0359, -3.7530
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Deep Cleaning of 3 Bathrooms and 2 large floor areas.1 wood floor and 1 tiled.
 
Cost: £66
 

"I was very impressed with the service provided by the company as it as ticked all the boxes for my requirements.
The young lady cleaner worked solidly for four hours and said she really enjoyed cleaning. She was also very polite and respectful.
My husband was a bit taken aback by the Quotation.I said lets see whether it is value for money.
After the company had completed the job I said to my husband, well what do you think, his response was ---- well it looks like you will be having them again!!!

"
 
 
Team:
Lynn
 
 
 


Review 29 Apr 2018
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.0587, -3.1997
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I needed a thorough spring clean of the house, as I had a family member in hospital for a long period and had had little chance to do much cleaning.
 
Cost: £190
 

"The whole experience of dealing with the company was professional. My email enquiry received a response very quickly and a date was arranged for the extent of the job to be reviewed.

The team arrived at my house promptly, worked hard and caused me as little disruption as possible. The house was left looking great and the original price quoted was adhered to.

Overall I was very happy with the work done."
 
 
 
 


Review 17 Mar 2018
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.0582, -3.5810
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House clean

"Full house clean , great job done very happy with results would highly recommend"
 
 
 
 


Review 1 Mar 2018
Recommended by customer in EH10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.9381, -3.2170
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Providing weekly cleaning for my elderly father.

"We could not be happier with the service we receive. I was quite specific about my requirements as I live 100 miles away and was worried about my Dad having strangers coming into his home. That was my main reason for using an agency. However, Nith Valley were very quick and respectful. Dad's cleaner is a treasure and not only keeps his house spotless but also takes the time to make my Dad feel involved in whatever is being done in the house. She did have to do a deep clean as Dad's wife had died several years ago and the house needed more than a spring clean! Also, if there is anything I need to know she gives me a wee text. Above and beyond. We are truly grateful to both Nith Valley and Dad's cleaner."
 
 
Team:
Frances
 
 
 


Review 22 Feb 2018
Recommended by customer in DG1
55.0549, -3.6039
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
10 hours house cleaning.
 
Cost: £144

"Good, reliable clean.
Flexible company"
 
 
 
 
 
 


Review 17 Feb 2018
Recommended by customer in Kirk
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We have our holiday house cleaned by Nith Valley cleaning company between guests leaving & arriving. It is a big house sleeping 8 people.
 
Cost: £45
 

"Nith Valley Cleaning Services clean our holiday house between guests leaving and the next guests arriving, it is a big house sleeping 8 people. I have always found Tony and his staff to be friendly, punctual and they do a fantastic job every time. They do everything including changing the beds, they use all their own cleaning products, hoovers etc. I am very pleased with the company."
 
 
Team:
Tony, Imogen and Lynn
 
 
 


Review 15 Feb 2018
Recommended by customer in CW7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
53.1888, -2.5593
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning at a holiday home.

"We are very happy with Nith Valley. Tony and his team are very friendly and have been working for us for almost twelve months. We have not had any issues at all. Work is completed on time, and occasionally they are happy to assist with any small issues that we cannot deal with. I would not hesitate in recommending them to other people."
 
 
Team:
Tony and Imogen
 
 
 


Review 12 Feb 2018
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Female 

 I have known this business: 1 - 5 years 
55.0485, -3.7834
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We use their personal cleaning service, just one day a week.

"This has been a huge help as we are all working full time and no one was keen to take on the mundane jobs of cleaning the bathrooms and hoovering etc, to know that we have our "Mrs Wonder" to come in to make everything sparkle once a week is such a relief.
Tony is always on hand to quickly and efficiently deal with any questions or issues should they occur which I must say is rare."
 
 
 
 


Review 11 Feb 2018
Recommended by customer in ML12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.3981, -3.7804
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Deep clean entire house
 
Cost: £96
 

"Very well done, professional and friendly."
 
 
 
 


Review 8 Feb 2018
Recommended by customer in DG9

 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
54.8972, -5.0140
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Weekly cleaning of rented property.

"Excellent service, and very flexible with changes when required. Very professional company to deal with. No hidden surprises."
 
 
Team:
Tony
 
 
 


Review 7 Feb 2018
Recommended by customer in DG 5

 I'm: Male 

0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Afterbuild house clean
 
Cost: £288
 

"Tony came to my house to discuss my requirements, he was lovely and very easy to talk to and completed the job to my exact needs. Very pleased."
 
 
Team:
Tony
 
 
 


Review 7 Feb 2018
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.0473, -3.5962
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 hours domestic cleaning per week.
 
Cost: £13
 

"Nith Valley Cleaning Service came to my rescue when I was left without a cleaner and provided a first rate service that includes everything I asked for. I have cats and was worried about a cleaner having to deal with the mess that a cat can make but they understood and work round me and the cats. I'm self employed and can keep unusual working hours but they are flexible to fit round that and have never let me down. They are trustworthy and I'm even able to leave a set of keys for my cleaner to clean when I'm not around. I would (and have) recommend Nith Valley to any one."
 
 
Team:
Tony & Gillian Armstrong
 
 
 


Review 6 Feb 2018
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
55.0831, -3.5933
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fortnightly cleaning.

"Very pleased with the reliability, thoroughness and attention to detail."
 
 
Team:
Tony. Stacie
 
 
 


Review 5 Feb 2018
Recommended by customer in Dumf

 I'm: Male 

0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic Cleaning

"Would definitely recommend Nith Valley Cleaning Services to anyone considering a cleaner, great professional team."
 
 
 
 


Review 5 Feb 2018
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
55.0692, -3.5512
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ironing and general cleaning

"I met with Tony and we discussed the work to be carried out ,I then met with Tony once again with Tracey who was to carry out the work we again discussed what was needed to be done and I have to say she does an excellent job . I find Tony very approachable and nothing is a problem. I would highly recommend Nith Valley Cleaning Services. An invoice is emailed to me every month which is very convenient."
 
 
Team:
Tracey
 
 
 


Review 5 Feb 2018
Recommended by customer in NG24
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
53.0796, -0.8104
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House-cleaning after visitors have vacated my 5-Star Holiday Let in Kirkcudbright, Dumfries and Galloway.

"Excellent on all levels. Tony is a delight to deal with - punctual, enthusiastic and open to criticism when it is (rarely) made.

The team's work is of the highest order and carried out within the agreed time parameters and, whilst costs are on the high side, I understand why this is so for my such a demanding property - and owner!"
 
 
Team:
Tony Dean
 
 
 

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