Pristine Cleaning Services

9 Catherine Street
Dumfries

DG1 1JA

55.0717, -3.6089

Cleaners - Cleaning Services

Listed under:  Carpet Cleaners / Carpet Cleaning, Cleaners / Cleaning Services - Commercial, Cleaners / Home Cleaning Services - Domestic, Driveway Cleaning, Hazardous Waste Removal, Patio Cleaning, Window Cleaners / Window Cleaning
100% recommended   Rating 9.6/10
20 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 20 reviews since 2015
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the products or services was as expected and agreed

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very polite tradesman who made a superb job of the items that I requested to be cleaned and stains removed. All items look like new. Great service, efficient would award 5* to Tony and would use agai...."   more
 
" Happy with the job done."   more
 
" Very well done and helpful and considerate. "   more
 
" Excellent and very professional service. Made the carpets that I thought we would have to throw away look like new."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 100%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 89%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 88%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

efficient 3
Excellent 7
friendly 3
good 3
great 2
helpful 2
highly 2
like 3
look 3
pleasant 2
professional 4
quick 2
service 8
Tony 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

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Review 7 Nov 2017
Recommended by customer in DG1
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.0614, -3.5735
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Cleaned 2 Parker Knoll chairs, 1 recliner, 1 large rug, 1 hallway, 1 large sitting room carpet.
 
Cost: £140

"Very polite tradesman who made a superb job of the items that I requested to be cleaned and stains removed. All items look like new. Great service, efficient would award 5* to Tony and would use again. "
 
 
 
 
Team:
Tony
 
 
 


Review 2 Nov 2017
Recommended by customer in IG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.560824, 0.084848
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Power wash monoblock and resand. Power wash pavers all around house.
 
Cost: £450

"Happy with the job done."
 
 
 
 
Team:
Tony Beth
 
 
 


Review 7 Aug 2017
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
55.0819, -3.6319
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very good
 
Cost: £60
 
 
Team:
Tony
 
 
 


Review 13 Jun 2017
Recommended by customer in DG3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
55.2643, -3.7684
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Steam cleaning of carpets.
 
Cost: £135

"Very well done and helpful and considerate. "
 
 
 
 
Team:
Tony
 
 
 


Review 11 Apr 2017
Recommended by customer in DG2
54.9017, -3.5773
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Living room carpet cleaning.
 
Cost: £60

"Excellent and very professional service. Made the carpets that I thought we would have to throw away look like new."
 
 
 
 
Team:
Tony
 
 
 


Review 10 Mar 2017
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.0587, -3.5722
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carpet cleaning, living room, hall and 2 beds.
 
Cost: £100

"Tony went the extra mile for me having just been released from hospital, he even changed a strip light and high up bulb for me. A true gent and highly professional. Probably best service I can remember ever having. "
 
 
 
 
Team:
Tony
 
 
 


Review 10 Feb 2017
Recommended by customer in DG10
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.3342, -3.4422
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning carpets throughout loft.
 
Cost: £80

"Very good work- very pleasant man. Thorough and helpful with furniture moving too."
 
 
 
 
 
 


Review 2 Feb 2017
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.0666, -3.5852
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaned a large bedroom and en-suite fitted carpet. Last - minute booking before new furniture arrived.
 
Cost: £65

"Excellent!
A great job, minimum fuss due to high-tech equipment, genuine expertise and friendly attitude."
 
 
 
 
Team:
Tony
 
 
 


Review 23 Jan 2017
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.0836, -3.5969
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carpet cleaning; living room, dining room and upstairs landing.
 
Cost: £75

"Work carried out as scheduled. All elements explained and queries answered. Completed to our satisfaction."
 
 
 
 
Team:
Tony
 
 
 


Review 6 Jan 2017
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.0778, -3.6759
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning Carpets.
 
Cost: £100

"Roppy with the service. Quick & Professional. Received feed advise."
 
 
 
 
Team:
Tony
 
 
 

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