Solway Cleaning Services

54E Queen Street
Dumfries
Dumfries & Galloway
DG1 2JP

55.0677, -3.6071

Cleaners - Cleaning Services

Listed under:  Cleaners / Cleaning Services - Commercial, Cleaners / Home Cleaning Services - Domestic, Window Cleaners / Window Cleaning
100% recommended   Rating 9.9/10
18 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 18 reviews since 2015
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" SCS made a great job of cleaning my gutters"   more
 
" I was looking for someone to clean house gutters and I was pleased I found this company to do the work. Mark conducted himself conscientiously and professionally throughout and did a great job of clea...."   more
 
" Along with a weekly clean of two stairwells Mark at Solway Cleaning has also undertaken two end of tenancy cleaning jobs for me. The work is thorough and competitively priced - I would recommend Solwa...."   more
 
" Great service from Mark turned up on time carried out the job with no issues left no mess and all in all a great job will definitely use again and would recommend to anyone."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 92%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 83%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

clean 4
cleaning 5
definitely 3
driveway 2
excellent 3
finish 2
friendly 2
good 3
great 4
gutters 2
hard 2
himself 2
Mark 8
organised 2
person 2
pleasant 2
pleased 3
professional 4
recommend 4
satisfied 2
service 5
Services 2
Solway 2
tidy 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 12 Oct 2017
Recommended by customer in DG1

 I'm: Male 

55.0699, -3.5765
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter cleaning
 
Cost: £55
 

"SCS made a great job of cleaning my gutters"
 
 

ScS Gutter Cleaning

ScS
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 1 Oct 2017
Recommended by customer in DG5

 I'm: Male 

54.9319, -3.8180
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning of house gutters
 
Cost: £65
 

"I was looking for someone to clean house gutters and I was pleased I found this company to do the work. Mark conducted himself conscientiously and professionally throughout and did a great job of clearing away what was required and willingly gaining access to parts of the roof that were not easily accessible. I was completely satisfied with his work and results."
 
 

ScS
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Mr Mark Melbourne
 
 
 


Review 15 Sep 2017
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.0662, -3.6217
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
End of tenancy clean.
 
Cost: £90
 

"Along with a weekly clean of two stairwells Mark at Solway Cleaning has also undertaken two end of tenancy cleaning jobs for me. The work is thorough and competitively priced - I would recommend Solway Cleaning Services to anyone."
 
 

ScS
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Mark Melbourne
 
 
 


Review 13 Sep 2017
Recommended by customer in DG11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.1310, -3.4443
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter cleaning & Window cleaning

"Great service from Mark turned up on time carried out the job with no issues left no mess and all in all a great job will definitely use again and would recommend to anyone."
 
 

ScS
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Mark
 
 
 


Review 9 Mar 2017
Recommended by customer in DG12
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.9883, -3.2558
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning front and back gutters.
 
Cost: £35

"A very able confident person who did all excellent job very tidy.
Would employ him again."
 
 
 
 
Team:
Mark
 
 
 


Review 24 Jan 2017
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.0584, -3.5734
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clean gutters and windows.
 
Cost: £57

"The man was very pleasant and hard working."
 
 
 
 
Team:
Mark
 
 
 


Review 18 Jan 2017
Recommended by customer in DG2
55.0018, -3.7252
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Mar4
 
 
 


Review 3 Nov 2016
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.0746, -3.6389
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front and back facings to 2 bed roomed semi detached house.
 
Cost: £45

"Very satisfied with work done, person very helpful and professional would definitely use again."
 
 
 
 
Team:
Mark
 
 
 


Review 16 May 2016
Recommended by customer
 My Age: 50 - 59 
 I'm: Female 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter cleaning.
 

"Done a good job. Arrived on time."
 
 
 
 
Team:
Mark
 
 
 


Review 16 May 2016
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.1076, -3.5775
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Window cleaning whole house inside and out.
 

"Never seen my windows look so clean."
 
 
 
 
Team:
Mark
 
 
 

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