Dundee Cleaning Services

43 Rosefield Street
Dundee
Angus
DD1 5PT

56.4619, -2.9946

Cleaners - Cleaning Services

Listed under:  Car Washing & Valeting, Carpet Cleaners / Carpet Cleaning, Cleaners / Home Cleaning Services - Domestic, Window Cleaners / Window Cleaning
100% recommended   Rating 9.6/10
32 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 32 reviews since 2009
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The staff are friendly and the service from Bill is excellent. He works with us to find solutions to fit our needs. "   more
 
" Efficient, reliable and friendly service. "   more
 
" A job well done with courteous service."   more
 
" As always job well done. I have 2 broken foot at the moment and Jacqui agreed to have items delivered and returned great service - dealing with both Jacqui + Bobby was a delight."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 97%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 88%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 2
business 2
Cleaning 3
competitive 2
complaints 2
definitely 2
Dundee 3
excellent 3
Fantastic 2
flat 3
friendly 6
good 5
happy 2
hard 2
helpful 2
man 2
matter 2
money 2
phone 2
pleasant 2
professionally 2
reliable 3
Satisfied 3
service 10
Services 3
standard 2
Value 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Apr 2018
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4637, -3.0559
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Regular cleaning of premises and occasional one-off cleaning of additional premises.
 

"The staff are friendly and the service from Bill is excellent. He works with us to find solutions to fit our needs.
"
 
 
 
 
 
 


Review 9 Apr 2018
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4639, -3.0320
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Office cleaning conducted. 5 days per week.
 

"Efficient, reliable and friendly service. "
 
 
 
 
 
 


Review 8 Apr 2018
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.5194, -2.9059
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning our offices stairs and toilet.
 
 
 
 
 


Review 22 Aug 2016
Recommended by customer in DD6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
56.4453, -2.8742
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Uplift clean and return Venetian blinds.
 
Cost: £75

"A job well done with courteous service."
 
 
 
 
Team:
Jacqui
 
 
 


Review 3 Aug 2016
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
56.4698, -2.9133
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning of blinds x 3. Cleaning of rugs x 2
 
Cost: £60

"As always job well done. I have 2 broken foot at the moment and Jacqui agreed to have items delivered and returned great service - dealing with both Jacqui + Bobby was a delight."
 
 
 
 
Team:
Jacqui Bobby
 
 
 


Review 6 Jun 2016
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
56.4665, -2.8681
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"A very good job done by a pleasant man. The carpet is perfect. Thank you. "
 
 
 
 
Team:
Jacqui Bobby
 
 
 


Review 3 Jun 2016
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4690, -2.8928
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning of carpets.
 
Cost: £90

"Satisfied with job done."
 
 
 
 
Team:
Jacqui Bobby
 
 
 


Review 30 Nov 2015
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.4913, -2.9221
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning carpets in 3 rooms & hall.
 
Cost: £80

"We have used this company several times and they have always done a good job and the staff very helpful and friendly and reasonable price only complaint they are hard to contact on the phone always have to try a few times before I get an answer."
 
 
 
 
Team:
Jacqui Bobby
 
 
 


Review 23 Nov 2015
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.4741, -3.0525
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Deep clean of kitchen and dishwash areas & associated equipment.
 
 
 
 
 


Review 17 Nov 2015
Recommended by customer in DD1
 My Age: 40 - 49 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
56.4603, -2.9909
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sofa and chair cleaned.
 
Cost: £40

"I was very happy with the work that was done at my flat will be using this company very friendly staff.
"
 
 
 
 
Team:
Jacqui Bobby
 
 
 


Review 30 Oct 2015
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
56.4633, -3.0550
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Daily cleaning of head office buildings. 4 weeks costs.
 
Cost: £653

"All cleaning done to a very high standard we are very happy with the service from Dundee cleaning services."
 
 
 
 
Team:
Annie Bill
 
 
 


Review 21 Oct 2015
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.4769, -3.0099
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal and replacing and cleaning venetian blinds.
 
Cost: £60

"Very satisfied with work carried out by pleasant young man."
 
 
 
 
Team:
Jacqui Urquhart Murrey Fraser
 
 
 


Review 16 Jul 2014
Recommended by customer in DD1
56.4586, -2.9883
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Thorough cleaning of venue on specified dates.
 

"Hard working team who stick to schedule."
 
 
 
 
 
 


Review 27 Jun 2014
Recommended by customer in DD2
56.4586, -3.0345
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clean my 91 year old mother's house. Shampoo carpets & 3 piece suit. Clean bathroom & kitchen. Wash down paintwork & radiators plus worktops.
 
Cost: £210

"Completely satisfied. No complaints. Value for money. House was in sorry state. Not any longer. Will definitely use Dundee Cleaning Services again & recommend them.
"
 
 
 
 
 
 


Review 2 Jun 2014
Recommended by customer in DD1
56.4598, -2.9690
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various aspects of cleaning, kitchen deep cleans, window cleaning, cleaning of halls where keys are provided for own access so security is also a key issue. Costs vary depending on tasks - always reasonable.
 

"Trustworthy, reliable company. Easy to work with and no request is refused no matter the timing."
 
 
 
 
 
 


Review 3 Mar 2014
Recommended by customer in DD4
56.4803, -2.9495
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of rubbish and cleaning of a flat that was in an uninhabitable condition.
 

"Work carried out was over and above what had been agreed. Firm showed genuine concern for the owner of the flat and the quality of work undertaken could not be faulted."
 
 
 
 
 
 


Review 26 Feb 2014
Recommended by customer in DD4
56.4727, -2.9538
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning of house after floor damage.
 

"Fantastic service"
 
 
 
 
 
 


Review 26 Feb 2014
Recommended by customer in DD1
56.4585, -2.9767
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning business premises after flood damage & drying rooms out.
 

"Amazing service delighted with company."
 
 
 
 
 
 


Review 8 Aug 2013
Recommended by customer in DD1
56.4620, -2.9902
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Flat deep clean.
 
Cost: £120

"Very good service. Clean up & flat was done as promised at very competitive price. Bill was very helpful, prompt & approachable. Would definitely use again."
 
 
 
 
 
 


Review 18 Apr 2012
Recommended by customer in KY16
56.3408, -2.7952
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing service for a student –run event in St. Andrews.
 

"Professionally carried out. Well done."
 
 
 
 
 
 

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