ACS Cleaning

12 The Pastures, Little Snoring
Fakenham
Norfolk
NR21 0RY

52.8524, 0.9052

Cleaners - Cleaning Services

Listed under:  Carpet Cleaners / Carpet Cleaning, Cleaners / Home Cleaning Services - Domestic, End of Tenancy Cleaning, Oven Cleaners, Upholstery Cleaners / Upholstery Cleaning
100% recommended   Rating 9.8/10
118 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 118 reviews since 2013
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very pleasant man who did a good job. Left the oven looking like new. I am happy to use his service again."   more
 
" Excellent job! ACS Cleaning made our cooker look like new. Efficient, tidy work! Will certainly use again and recommend to friends."   more
 
" Well pleased with work carried out. Now like a new cooker. Very sociable whilst working and we would certainly recommend Mr. Stevenson to friends. "   more
 
" Very happy with my clean oven, great job done will definitely recommend him to my friends."   more
 
About Us


ACS Cleaning is a small, independent family run business. We pride ourselves on offering a personal, professional and reliable service. We specialise in oven,Aga,carpet and upholstery cleaning, domestic, commercial and end of tenancy cleaning.

We are fully insured and trained
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 97%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 90%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 73%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 64%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

ACS 14
Alistair 10
Brilliant 3
certainly 7
class 3
clean 17
Cleaning 10
cooker 8
definitely 12
Delighted 4
Efficient 6
Excellent 27
family 5
Fantastic 3
finished 6
friendly 14
friends 13
gentleman 4
good 17
great 5
happy 5
helpful 5
Highly 5
impressed 4
kitchen 3
like 14
look 4
looked 5
looking 4
looks 10
mess 4
money 3
nice 4
oven 27
pleasant 8
pleased 19
polite 5
professional 12
punctual 3
Really 8
reasonable 3
recommend 23
recommended 8
reliable 5
result 10
results 4
satisfied 7
service 18
tidy 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Nov 2017
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.8034, 1.3393
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning built-in oven. Top oven and bottom oven.
 
Cost: £45

"Very pleasant man who did a good job. Left the oven looking like new. I am happy to use his service again."
 
 
 
 
 
 


Review 4 Oct 2017
Recommended by customer in NR21
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.8507, 0.9030
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean double oven electric cooker.
 
Cost: £65

"Excellent job! ACS Cleaning made our cooker look like new. Efficient, tidy work! Will certainly use again and recommend to friends."
 
 
 
 
 
 


Review 26 Sep 2017
Recommended by customer in PE37
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6508, 0.6979
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Completely cleaned and polished double oven throughout.
 
Cost: £55

"Well pleased with work carried out. Now like a new cooker. Very sociable whilst working and we would certainly recommend Mr. Stevenson to friends. "
 
 
 
 
Team:
Alistair
 
 
 


Review 4 Sep 2017
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.7957, 1.3438
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Oven clean.
 
Cost: £55

"Very happy with my clean oven, great job done will definitely recommend him to my friends."
 
 
 
 
 
 


Review 24 Aug 2017
Recommended by customer in NR21
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.8086, 0.8996
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaned oven.
 
Cost: £55

"Very friendly, professional. Excellent job. Oven looks brand new. "
 
 
 
 
 
 


Review 12 Jun 2017
Recommended by customer in NR21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.8295, 0.8536
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"We were very pleased with the work carried out and have already recommended the form to my relations and friends."
 
 
 
 
 
 


Review 25 May 2017
Recommended by customer in PE37
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6263, 0.7472
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Oven ceiling (double oven).
 

"Work carried out very well.
"
 
 
 
 
Team:
Alistair
 
 
 


Review 30 Mar 2017
Recommended by customer in NR23
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.957325, 0.851573
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Oven clean.
 

"Really good job and a really nice chap. I can't remember the charge ( I have the receipt somewhere ) it was very reasonable. Pws Alistair gave me good advise about the BBQ we inherited with the hase. I will definitely be asking him back. "
 
 
 
 
Team:
Alistair
 
 
 


Review 7 Feb 2017
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7468, 1.0292
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clean a very stained oven. It now looks like new.
 
Cost: £65

"Could not be more happy with this service. The time, care and trouble taken was exceptional. I will certainly be calling on Alistair again and wouldn't hesitate to recommend."
 
 
 
 
Team:
Alistair
 
 
 


Review 3 Feb 2017
Recommended by customer in PE31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.8550, 0.7279
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaned oven.
 
Cost: £40

"Very impressed, prompt professional service. Would definitely use company in future.
Work employee very helpful and credit to his company, sadly I cannot recall his name."
 
 
 
 
 
 

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