Norfolk Cleaning Ltd

Unit 2A, Stanford Tuck Road
North Walsham
Norfolk
NR28 0TY

52.8293, 1.3829

Cleaners - Cleaning Services

Listed under:  Carpet Cleaners / Carpet Cleaning, Cleaners / Cleaning Services - Commercial, Cleaners / Home Cleaning Services - Domestic, Curtain Cleaners / Curtain Cleaning, Gutter Cleaners / Gutter Cleaning, Holiday Home Cleaning & Management, Home Care - Hygiene Cleaning, Home Care - Laundry & Ironing, Leather Cleaners, Repairs & Restoration, Linen Hire, Oven Cleaners, Window Cleaners / Window Cleaning
96% recommended   Rating 9/10
75 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9/10 Overall Rating 9.0/10
Based on 75 reviews since 2010
 
 
 
Quality
8.9/10 Quality Rating 8.9
The quality of the work was as expected and agreed

 
Tidy
9.3/10 Tidy Rating 9.3
There was little disruption and the site was left clear and tidy

 
Service
9.4/10 Service Rating 9.4
The team was friendly, helpful, considerate and professional

 
Value
8.5/10 Value Rating 8.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The help from the company as to meeting and going through the house and seeing what was required was good. On arrival at the property on moving in day, the carpets were cleaned satisfactorily. The cle...."   more
 
" 2 people-1 hour. Quick, efficient and friendly. Did exactly what I wanted."   more
 
" I Expected the hob and knobs to be gleaming but they didn't look touched. Quite expensive for what it was. Main oven was clean. The team were helpful by dropping the keys back to my home address - Th...."   more
 
" Brilliant Service lovely people to deal with in office deliveries jobs done."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 93%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 93%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 87%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accommodating 2
arrival 3
arrive 2
basis 2
Better 5
Brilliant 2
change 2
clean 4
cleaned 3
cleaner 3
cleaners 6
cleaning 21
complaints 2
continuity 2
cottage 2
customer 2
customers 2
delivered 2
different 2
difficult 2
efficient 6
excellent 12
expensive 3
flexible 3
friendly 8
Generally 3
good 20
happy 7
hardworking 2
having 2
help 2
helpful 6
holiday 4
leave 2
let 2
Norfolk 7
pleased 5
polite 3
professional 5
Quality 5
Quite 4
regular 3
reliable 8
satisfactory 3
satisfied 5
service 14
standard 8
team 3
Thank 4
thorough 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 4 3 2 1

Budget:  

Review 6 Jul 2017
Not Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.7599, 1.3407
 
 
Satisfaction Ratings
 
Quality 5/10
The quality of the work was as expected and agreed
Tidy 5/10
There was little disruption and the site was left clear and tidy
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We asked for a thorough clean of the property that we were moving into. My husband went around with Sean and told him what we required to be cleaned. Carpets, windows and a thorough house clean.
 
Cost: £672
 

" The help from the company as to meeting and going through the house and seeing what was required was good. On arrival at the property on moving in day, the carpets were cleaned satisfactorily. The cleaning of the property was disappointing. Windows were missed, no skirting had been cleaned at all in the house. Cupboards were missed. The whole clean was very slapdash. Very disappointed. "
 
 
Team:
We do not know the name of the team.
 
 
   Business Reply:

I am very sorry that you were not happy with the clean.

We pride ourselves on doing a good job. The customers were not present during the clean and I have offered to send the cleaners back to meet the requirements of the customer, however they have declined.

Again, I can only apologise that we did not meet their requirements.

Sean Cousens - Operations Director
 


Review 19 Jun 2017
Recommended by customer in NR26
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.9424, 1.2167
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
General House Cleaning.
 
Cost: £48

"2 people-1 hour.
Quick, efficient and friendly.
Did exactly what I wanted."
 
 
 
 
Team:
Julie Peter
 
 
 


Review 30 May 2017
No Recommendation by customer in NR27
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.9124, 1.3490
 
 
Satisfaction Ratings
 
Quality 4/10
The quality of the work was as expected and agreed
Tidy 5/10
There was little disruption and the site was left clear and tidy
Service 6/10
The team was friendly, helpful, considerate and professional
Value 4/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Oven Clean.
 
Cost: £66

"I Expected the hob and knobs to be gleaming but they didn't look touched. Quite expensive for what it was. Main oven was clean. The team were helpful by dropping the keys back to my home address - Thank you."
 
 
 
 
 
 


Review 29 May 2017
Recommended by customer in NR28
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.7752, 1.4560
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
To clean 40 large windows.
 
Cost: £36

"Brilliant Service lovely people to deal with in office deliveries jobs done."
 
 
 
 
 
 


Review 6 Apr 2017
Recommended by customer in NR28
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.8219, 1.4013
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Windows cleaned inside and out.
 
Cost: £68

"The work was carried out efficiently."
 
 
 
 
 
 


Review 29 Mar 2017
Recommended by customer in NR24
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.8659, 1.1157
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cleaning and heavers.

Downstairs rooms.
 
Cost: £44

"On the whole very satisfied with the work.

Timekeeping regarding arrival somewhat tardy, but it's difficult to know whether this is because delay in prior job that day or changes to schedules by office staff."
 
 
 
 
 
 


Review 27 Mar 2017
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.9105, 1.0940
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cleaning conservatory inside and out.
 
Cost: £84

"Not perfect but very good. Better then I could ever do. The office wasn't good. Initially the man only was washed with cleaning the outside. This was corrected by phone and the job was done as required."
 
 
 
 
 
 


Review 10 Mar 2017
Recommended by customer in NR27
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.9269, 1.3014
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cleaning have after builders lad finished their work.
 
Cost: £282

"I was not originally told that the price I was given did not include VAT. This made the total cost _____ expensive. Workforce were very pleasant and efficient."
 
 
 
 
 
 


Review 6 Mar 2017
Recommended by customer in NR12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.7237, 1.3498
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Aga master chef oven clean

10 am
 
Cost: £90

"All good,

Thank you

Will use again two people, 4 hours, that's 8 hours of cleaning / brilliant"
 
 
 
 
 
 


Review 28 Feb 2017
Recommended by customer in PE32
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.7650, 0.7439
 
 
Satisfaction Ratings
 
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Sheets laundered
 
Cost: £10

"I am very pleased to find a company who makes a good job of laundering one sheate and is happy to do so on an occasional basis."
 
 
 
 
 
 


Review 19 Jan 2017
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.8547, 1.1761
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We have used the Norfolk Cleaning Company for several years for general household cleaning and on the whole have been happy with the arrangement. It is a reliable service, flexible and willing to meet our requirements. The cleaners are very professional and courteous and do a good job. We also use the laundry service regularly and it is very good indeed. Today we used their oven cleaning service and I would like to say how pleased we are with the result. Our oven looks sparklingly clean and looks like new. Thank you!

" We have used the Norfolk Cleaning Company for several years, but today was the first time we had them clean our oven. Lauren at the company headquarters gave us a price and a time and date for the work. Two cleaners whom we know, as they usually come here to do the household cleaning, turned up to do the oven job. They were professional, courteous and conscientious and did an excellent job. We are very pleased with the result. "
 
 
Team:
Zana (and I don't know the name of the other young lady, as she is quite new)
 
 
 


Review 17 Nov 2016
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.8833, 1.4221
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Domestic cleaning.
 

"I have been very happy with the workers and the quality of work done, they have been very thorough, professional and considerate."
 
 
 
 
 
 


Review 8 Nov 2016
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.9057, 1.0866
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
General cleaning (House).
 
Cost: £44

"We would prefer cleaners to change from outdoor shoes.
If they finish early could they often to do another job. Some of them do this, but others leave early. After all, we are paying for the time!"
 
 
 
 
 
 


Review 8 Nov 2016
Recommended by customer in NR27
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.9306, 1.3022
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
One bedroom flat, Lounge kitchen. Bathroom paintwork washed polished furniture and dust vacuum everywhere.
Had extra this week
Carpet cleaned 78
Beautifull.
 
Cost: £48

"I am a 78 years old lady and have a bad back. I am very house proud and like things in order, as I can't do this now myself, Norfolk Cleaning do this for me which keep me out of having to go into a home!
They are wonderfull.
Cant fault them.
Marie claude"
 
 
 
 
 
 


Review 7 Nov 2016
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.9092, 1.0830
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cleaning my bungalow throughout.
 
Cost: £48

"A regular arrangements working two cleaning units of 2 man hours per month. I am very satisfied with this firm."
 
 
 
 
Team:
Alex Galina
 
 
 


Review 3 Nov 2016
Recommended by customer in NR11
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.7927, 1.2517
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Ironing.
 
Cost: £45

"Good service all round would prefer some plastic covers to be used on clothes. Recycling could be better."
 
 
 
 
 
 


Review 30 Oct 2016
Recommended by customer in NR27
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.9241, 1.3144
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
4 hours cleaning per week.
 
Cost: £96
 
 
 
 


Review 24 Oct 2016
Recommended by customer in NR28
 My Age: 50 - 59 
52.8371, 1.4871
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
 
 


Review 17 Oct 2016
Recommended by customer in NR24
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.8659, 1.1157
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Downstairs room only; sometimes cleaning inside windows.
 
Cost: £44

"Generally speaking the workmanship is quite good. Time keeping could be better."
 
 
 
 
 
 


Review 9 Oct 2016
Recommended by customer in NR25
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.9100, 1.0975
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Dusting, washing all floors vacuum all over cleaning windows lenses dusting all doors.
 
Cost: £32

"Some cleaners are better then others. The pair that came to-day (4.10.2016) were very thorough."
 
 
 
 
 
 

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