Chameleon Cleaning

16 Mokyll Croft, Taverham
Norwich
Norfolk
NR8 6UG

52.6851, 1.2086

Cleaners - Cleaning Services

Listed under:  Carpet Cleaners / Carpet Cleaning, Curtain Cleaners / Curtain Cleaning, Leather Cleaners, Repairs & Restoration, Rug Cleaners / Rug Cleaning, Upholstery Cleaners / Upholstery Cleaning
100% recommended   Rating 9.8/10
83 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 83 reviews since 2009
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent job very efficient and prompt. care taken with furniture. "   more
 
" Very friendly and efficient service."   more
 
" I was more than satisfied with the workmanship giving such satisfactory results! I will definitely pass on my recommendation to friends and family!"   more
 
" Glyn arrived on time and was very professional and polite. very thorough, used protective sheets for carpet. Explained everything he was doing. First rate service. would recommend. Thank you Gl...."   more
 
About Us


Chameleon cleaning are experts in leather cleaning repairs and restoration and Carpet & Upholstery Cleaning Specialists. Glyn is a Director of the National Carpet Cleaners Association and a Woolsafe Carpet Inspector, the most highly trained Carpet & Upholstery cleaner in Norfolk. Also trained in the cleaning of hard floors, stone, tile and grout.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 80%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

(Chameleon 2
ďas 2
able 2
absolutely 2
amazing 4
arrived 6
better 3
bungalowtop 2
business 2
care 2
carpet 7
carpets 14
carrying 2
Chair 5
Charnock 2
class 2
clean 11
cleaned 4
cleaning 11
cleaning) 2
colour 2
competitive 2
courteous 6
definitely 8
efficient 10
Excellent 27
friendly 10
friends 4
furniture 4
Glyn 7
good 12
happy 4
helpful 6
Highly 5
like 6
look 4
looks 5
mess 4
pleased 11
polite 6
professional 17
prompt 4
punctual 4
really 5
recommend 15
recommended 5
satisfied 4
service 29
thorough 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 3 Mar 2017
Recommended by customer in NR9
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5969, 1.1678
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning Lounge / diningroom carpet, hall carpet. Removing staines.
 
Cost: £220

"Excellent job very efficient and prompt. care taken with furniture.
"
 
 
 
 
 
 


Review 20 Jan 2017
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6282, 1.2638
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Lounge, stair carpet cleaned.
 
Cost: £126

"Very friendly and efficient service."
 
 
 
 
 
 


Review 19 Jan 2017
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6384, 1.2131
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carpet and cleaning.
 
Cost: £186

"I was more than satisfied with the workmanship giving such satisfactory results!
I will definitely pass on my recommendation to friends and family!"
 
 
 
 
 
 


Review 6 Jan 2017
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6837, 1.3207
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Deep clean of leather 2 sofa''s and reseal. 2 small repairs.
 
Cost: £208
 

"Glyn arrived on time and was very professional and polite.
very thorough, used protective sheets for carpet.
Explained everything he was doing.
First rate service.
would recommend.

Thank you Glyn"
 
 
Team:
Glyn
 
 
 


Review 3 Nov 2016
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Male 
 I haven't used this business before 
52.5380, 1.4816
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean carpet
Clean and refurbish (take scratches outs of) large cream leather sofa (B seat) corner model.
 
Cost: £500

"The suite/sofa looks like new again. The operator was courteous thorough and explained every procession. My wife and I were very impressed and so pleased with every aspect of the contract. "
 
 
 
 
 
 


Review 12 Aug 2016
Recommended by customer in NR13
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6529, 1.3682
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning carpets, hard floors and one rug in a four bedroom detached house with a conservatory.
 
Cost: £370
 

"I contacted Glyn (Chameleon cleaning) as I needed urgent cleaning for a house before moving in. Despite the short notice, Glyn was able to provide a very competitive quote and done the job within few days. We are very pleased with the service and we recommended him to friends."
 
 
Team:
Glyn and Maureen.
 
 
 


Review 28 Jun 2016
Recommended by customer in NR2
52.6360, 1.2753
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning Oriental rugs

"We had three oriental rugs cleaned which have come up fantastic, especially as all had had heavy wear and various spills. Glyn was really helpful, knowledegeable and absolutely lovely to deal with. Highly recommend this company."
 
 
 
 


Review 27 Nov 2015
Recommended by customer in NR14
52.5946, 1.3176
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leather 3 Piece, repair and restoration

"Absolutely thrilled with the results delivered by Chameleon cleaning. Our tired leather 3 piece looks amazing after cleaning and repairing. The price was very good value and the results are way above our expectations. A worthwhile investment with quality results and service. I would highly recommend their services. "
 
 
 
 


Review 28 Aug 2015
Recommended by customer in Nr12
52.6162, 1.2927
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wet carpet cleaning

"Our company used Chameleon Cleaning to wet clean most of our very dirty carpets for the first time and I'm very happy to say they have done a brilliant job and we will definitely use them again.I would also recommended them to do your carpets."
 
 
 
 


Review 23 Apr 2015
Recommended by customer in NR86
52.6850, 1.1931
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairs to leather suite

"This man is a genius" it is the second time my wife and I have used his service and his skills are amazing.He was able to make our tired looking suite look as if we had just purchased it,We would not hesitate to recommend him to anyone wanting that type of work done.the colour match is perfection.!!"
 
 
 
 

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