British Compressed Air Society Trusted Traders
The Trusted Trader scheme is the latest step in the British Compressed Air Society's commitment to promoting high standards in the industry:
- 2006: BCAS launched a new Code of Practice, clarifying the standards that BCAS members engaged in Sales and Service must meet.
- 2007: BCAS has worked with Referenceline and a pilot group of BCAS members to develop a system of customer feedback to be used by engineers. The results of this survey are shown here, showing that 90% of customers recommend these BCAS members.
- 2008: The Trusted Trader scheme was formally launched in April at the NEC and with effect from June, all members are encouraged to take part in an annual survey of 100 customers.
- 2009: With effect from June 2009, this annual survey will be mandatory, giving BCAS the opportunity to monitor members' compliance with the Code.
Members are encouraged to continue wth the survey throughout the year, but this remains optional.
