Thomas Wright / Thorite Group Ltd

Thorite House, Laisterdyke
Bradford
West Yorkshire
BD4 8BZ

Compressed Air Products & Services

Listed under:  Compressed Air
97% recommended   Rating Thomas Wright / Thorite Group Ltd 9/100
37 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 9 /10 Overall Rating 9.0/10
Based on 37 reviews since 2007
 
 
 
Effective Support 9.1/10 Effective Support Rating 9.1
They maintain equipment well and fix problems quickly
 
Responsive Personnel 9.4/10 Responsive Personnel Rating 9.4
They are helpful and respond promptly
 
Advice & Expertise 9.3/10 Advice & Expertise Rating 9.3
They give expert advice on legal safety and maintenance issues
 
Meeting Standards 9.1/10 Meeting Standards Rating 9.1
They help us to meet Environmental and Health and Safety standards
 
Value for money 7.9/10 Value for money Rating 7.9
The price represents value for money
 
 
 
Recent Reviews 
 
" First class service"   more
 
" Thorite were one of a number of potential suppliers contacted to provide equipment for our new shot blast and paint facility. Throughout the tender process they stood out as being more responsive a...."   more
 
" Good professional engineers."   more
 
" Staff were very polite and helpful and did a fantastic job."   more
 
About Us

Thorite, the UK's leading supplier of air compressors, air tools, pneumatics and process products. We offer customers the most comprehensive range of market leading, cost-effective equipment in the UK to meet the needs of MRO (maintenance/repair operations), end users, original equipment manufacturers and resellers. Our services include advice, pneumatics system design, installation, and the most competitive prices.
We love to hear from our customers. Comments and feedback are highly appreciated by us. We do value your suggestions. We are in the business of providing you with superior services and premium products.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
We have confidence in our supplier because they …
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
BCAS membership: 82%
GENERAL are members of the British Compressed Air Society and comply with the code of conduct
 
Terms & conditions: 84%
GENERAL provide clear terms and conditions
 
Health & safety advice: 78%
GENERAL advise us on Health & Safety or legal considerations
 
Legally compliant equipment: 79%
SALES explain our joint responsibility to source legally compliant equipment
 
Whole life costs: 89%
SALES understand the importance of whole life cost in equipment selection
 
Sustainability: 88%
SALES advise on sustainability and energy consumption improvement
 
Keeping Promises: 100%
SALES keep their delivery promises
 
Genuine Parts: 100%
AFTERMARKET ensure optimum performance and reliability using genuine parts
 
Correct Maintenance: 97%
AFTERMARKET correctly maintain and service equipment to reduce operating costs
 
Hazardous waste: 84%
AFTERMARKET help us to comply with Hazardous Waste obligations
 
Future Requirements: 94%
AFTERMARKET keep us informed on the future service and maintenance regime
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

care 2
class 2
customer 2
efficient 2
efficiently 2
engineer 3
engineers 4
existing 2
good 6
happy 2
helpful 5
Installation 3
problem 2
process 2
product 2
queries 2
reliable 2
Sales 4
service 11
Thorite 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 3 May 2019
Recommended by customer in BD2
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New compressor install

"First class service"
 
 
Team:
Leighton
 
 
 

Review 23 Nov 2018
Recommended by customer in HX1
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Purchase of new compressor

"Thorite were one of a number of potential suppliers contacted to provide equipment for our new shot blast and paint facility.

Throughout the tender process they stood out as being more responsive and helpful than the others. Thorite were happy to work with us to resolve technical queries and identify the right product to suit our needs, making a number of additional visits to our premises in order to ensure our expectations were met.

In particular, a loan machine was provided for our use whilst the selected compressor was delivered, making the transistion to our new factory easier and saving us money on outsourcing processes.

We would definitely recommend using Thorite.
"
 
 
Team:
Leighton Harris
 
 
 

Review 13 Oct 2017
Recommended by customer in BD3
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Show All
 
 
Customer Review
 
Routine service work.
 

"Good professional engineers."
 
 
 
 
Team:
John Chris
 
 
 

Review 25 Sep 2017
Recommended by customer in BD20
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Routine service on compressor and dryer unit.
 

"Staff were very polite and helpful and did a fantastic job."
 
 
 
 
Team:
John Moulson
 
 
 

Review 21 Sep 2017
Recommended by customer in BO2
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Routine service on our Hydrovane Compressor and Polair dryer.
 

"Service carried out quickly and efficiently. No issues with the engineer or what they did."
 
 
 
 
Team:
 
 
 

Review 18 Apr 2016
Recommended by customer in NE34
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Commissioning of new compressor

"Fast and efficient service was much appreciated."
 
 
Team:
James Connor
 
 
 

Review 2 Nov 2015
Recommended by customer in BD8
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply & installation of HPC SX8 screw compressor and V270i vertical air receiver

"Thorite is an existing contractor and supplier for our company. With my limited involvement with them thus far i have no complaints with the service levels and product range they offer"
 
 
Team:
Phil Whittleston, Stuart Dixon
 
 
 

Review 30 Oct 2014
Recommended by customer in NE35
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitment of new Compressor SK22T and associated cylinder and dryer.

"Exceptional service, from the Sales Engineer to the Installation Engineer."
 
 
Team:
James Connor
 
 
 

Review 13 Nov 2012
Recommended by customer in BD22
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Service compressor.
 

"Sweet!"
 
 
 
 
Team:
J Moucson
 
 
 

Review 13 Oct 2012
Recommended by customer in BD11
 
 
Satisfaction Ratings
 
Effective Support 8/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Neilconnolly
 
 
 

Review 8 Oct 2012
Recommended by customer in BD4
 
 
Satisfaction Ratings
 
Effective Support 8/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 6/10
The price represents value for money
Show All
 
 
Customer Review
 
2x HPC AS31 o/w sep.
 

"A good job well done."
 
 
 
 
Team:
J Kinsella
 
 
 

Review 24 Sep 2012
Recommended by customer in BD23
 
 
Satisfaction Ratings
 
Effective Support 8/10
They maintain equipment well and fix problems quickly
Responsive Personnel 8/10
They are helpful and respond promptly
Advice & Expertise 8/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 8/10
They help us to meet Environmental and Health and Safety standards
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
2 x HPC air compressors.
 

"Very diligent engineers carry work out to a very high standard."
 
 
 
 
Team:
J Kinsella
 
 
 

Review 2 Apr 2012
Recommended by customer in YO26
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 9/10
The price represents value for money
Show All
 
 
Customer Review
 
commision of new compressor

"the commisioning was carried out effectively and efficiently with due care of existing services"
 
 
Team:
stuart dixon &Steve bradbury
 
 
 

Review 8 Nov 2011
Recommended by customer in BD2
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 7/10
The price represents value for money
Show All
 
 
Customer Review
 

"Happy"
 
 
 
 
Team:
J Greenwood
 
 
 

Review 4 Nov 2011
Recommended by customer in BD12
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 9/10
The price represents value for money
Show All
 
 
Customer Review
 

"Great service, very reliable, always helpful."
 
 
 
 
Team:
J Greenwood
 
 
 

Review 4 Nov 2011
Recommended by customer in BD4
 
 
Satisfaction Ratings
 
Effective Support 5/10
They maintain equipment well and fix problems quickly
Responsive Personnel 5/10
They are helpful and respond promptly
Advice & Expertise 7/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 6/10
They help us to meet Environmental and Health and Safety standards
Value for money 6/10
The price represents value for money
Show All
 
 
Customer Review
 

"Engineers etc. office problem not very good comms from the office, do not phone to let us know what is happening."
 
 
 
 
Team:
J Greenwood
 
 
 

Review 4 Nov 2011
Recommended by customer in BD3
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 5/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
J Greenwood
 
 
 

Review 4 Nov 2011
Recommended by customer in BD14
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Compressors
 

"A reliable service."
 
 
 
 
Team:
J Greenwood
 
 
 

Review 4 Nov 2011
Recommended by customer in BD1
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Show All
 
 
Customer Review
 
Compressor repair
 
 
 
Team:
J Greenwood
 
 
 

Review 4 Nov 2011
Recommended by customer in BD6
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 5/10
The price represents value for money
Show All
 
 
Customer Review
 
Compressors
 

"Engineer very good and I would rather call him rather than the office because customer care can be hit–and-miss."
 
 
 
 
Team:
J Greenwood
 
 
 
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