Air Energy Ltd

Unit 6 Fountain Drive, Mead Lane
Hertford
Hertfordshire
SG13 7UB

Compressed Air Products & Services

Listed under:  Compressed Air
100% recommended   Rating Air Energy Ltd 9.1/100
26 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.1 /10 Overall Rating 9.1/10
Based on 26 reviews since 2011
 
 
 
Effective Support 9.3/10 Effective Support Rating 9.3
They maintain equipment well and fix problems quickly

 
Responsive Personnel 9.4/10 Responsive Personnel Rating 9.4
They are helpful and respond promptly

 
Advice & Expertise 9/10 Advice & Expertise Rating 9.0
They give expert advice on legal safety and maintenance issues

 
Meeting Standards 9.2/10 Meeting Standards Rating 9.2
They help us to meet Environmental and Health and Safety standards

 
Value for money 8.5/10 Value for money Rating 8.5
The price represents value for money

 
 
 
Recent Reviews 
 
" Very well done."   more
 
" Very reliable service including quick response times. "   more
 
" Fast and reliable, hardly any downtime."   more
 
" Reliable and friendly staff. Always on time to do the work out of the way with minimal disruption. Always remind us when maintenance should be done which is very helpful. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
We have confidence in our supplier because they …
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
BCAS membership: 88%
GENERAL are members of the British Compressed Air Society and comply with the code of conduct
 
Terms & conditions: 71%
GENERAL provide clear terms and conditions
 
Health & safety advice: 88%
GENERAL advise us on Health & Safety or legal considerations
 
Legally compliant equipment: 87%
SALES explain our joint responsibility to source legally compliant equipment
 
Whole life costs: 94%
SALES understand the importance of whole life cost in equipment selection
 
Sustainability: 83%
SALES advise on sustainability and energy consumption improvement
 
Keeping Promises: 100%
SALES keep their delivery promises
 
Genuine Parts: 100%
AFTERMARKET ensure optimum performance and reliability using genuine parts
 
Correct Maintenance: 95%
AFTERMARKET correctly maintain and service equipment to reduce operating costs
 
Hazardous waste: 71%
AFTERMARKET help us to comply with Hazardous Waste obligations
 
Future Requirements: 88%
AFTERMARKET keep us informed on the future service and maintenance regime
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

air 4
COMPRESSOR 2
Darren 2
energy 3
friendly 3
help 2
helpful 4
HELPFULL 2
maintenance 2
professional 2
quick 2
QUICKLY 2
reliable 3
service 5
Stan 3
usual 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 15 Sep 2016
Recommended by customer in EN11
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Service.
 
 
 
 
 


Review 15 Jul 2016
Recommended by customer in EN11
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Routine service and ROP.
 

"Very well done."
 
 
 
 
Team:
Matt Benton
 
 
 


Review 4 Jul 2016
Recommended by customer in NW10
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 8/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Routine servicing and breakdown callouts.
 

"Very reliable service including quick response times. "
 
 
 
 
Team:
 
 
 


Review 24 Jun 2016
Recommended by customer in SW9
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 8/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 8/10
They help us to meet Environmental and Health and Safety standards
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Service.
 

"Fast and reliable, hardly any downtime."
 
 
 
 
Team:
 
 
 


Review 27 May 2016
Recommended by customer in WD24
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Routine maintenance hydrovane compressor.
 

"Reliable and friendly staff. Always on time to do the work out of the way with minimal disruption. Always remind us when maintenance should be done which is very helpful. "
 
 
 
 
 
 


Review 13 May 2016
Recommended by customer in N17
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 8/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 8/10
They help us to meet Environmental and Health and Safety standards
Value for money 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Routine Service.
 
 
 
Team:
 
 
   Business Reply:

Thanks for the feedback James.
 


Review 12 May 2016
Recommended by customer in RH20
 
 
Satisfaction Ratings
 
Effective Support 8/10
They maintain equipment well and fix problems quickly
Responsive Personnel 8/10
They are helpful and respond promptly
Advice & Expertise 8/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 8/10
They help us to meet Environmental and Health and Safety standards
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Service/repair of hydrovane compressor.
 

"I find air energy a very professional company to deal with and very quick to respond to any issues that may arise."
 
 
 
 
Team:
 
 
   Business Reply:

Thanks for taking time to send the survey in. Feedback is important to us.
 


Review 9 Oct 2013
Recommended by customer in SG4
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 7/10
They help us to meet Environmental and Health and Safety standards
Value for money 9/10
The price represents value for money
Show All
 
 
Customer Review
 
KTC KSE2/100 compressor.
 

"I have found all communications with Air Energy to be helpful, friendly & efficient Darren provides excellent service in tailoring his extensive knowledge to my business requirements."
 
 
 
 
Team:
Darren Smith
 
 
   Business Reply:

Thanks Claire for taking the time to offer feedback.
Kind regards,
Keith.
 


Review 7 Oct 2013
Recommended by customer in UB6
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Show All
 
 
Customer Review
 
 
 
Team:
Darren Smith
 
 
 


Review 19 Jun 2013
Recommended by customer in HP2
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 9/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Harnden
 
 
 


Review 31 May 2013
Recommended by customer in CR0
 
 
Satisfaction Ratings
 
Effective Support 8/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 8/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 8/10
They help us to meet Environmental and Health and Safety standards
Value for money 6/10
The price represents value for money
Show All
 
 
Customer Review
 
Hydrovane HV07
 
 
 
Team:
Harnoen
 
 
 


Review 19 May 2013
Recommended by customer in NW10
 
 
Satisfaction Ratings
 
Effective Support 8/10
They maintain equipment well and fix problems quickly
Responsive Personnel 8/10
They are helpful and respond promptly
Advice & Expertise 8/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 8/10
They help us to meet Environmental and Health and Safety standards
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
2 air compressors.
 

"The service engineer is always polite and is very thorough in his work and observation."
 
 
 
 
Team:
Bob Bygrave
 
 
 


Review 12 May 2013
Recommended by customer in MK41
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 7/10
The price represents value for money
Show All
 
 
Customer Review
 
HV07
 
 
 
Team:
Harnden
 
 
 


Review 10 May 2013
Recommended by customer in LU7
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Harnden
 
 
 


Review 29 Apr 2013
Recommended by customer in SG11
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Hydrovane 128 pvas
 
 
 
Team:
Harnden
 
 
   Business Reply:

Ken, thanks for taking the time to reply, it's appreciated.
Regards
Keith
 


Review 30 Mar 2012
Recommended by customer in NW2
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Hydrovane Air Compressor supplied and fitted

"They worked exceptionally quickly to help us get the machine in when we were in a bind and we're very thankful to them.

We have never used them before and we certainly will again."
 
 
Team:
Darren Smith, Keith Benton
 
 
 


Review 26 Jan 2012
Recommended by customer in CM20
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
To supply/repair/service our onsite compressors

"The company has always provided a prompt/reliable and first class service."
 
 
 
 


Review 22 Dec 2011
Recommended by customer in AL2
 
 
Satisfaction Ratings
 
Effective Support 8/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 8/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Annual Service.

"Always helpfull."
 
 
Team:
Keith
 
 
 


Review 20 Dec 2011
Recommended by customer in CM19
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Bob Bygrave
 
 
 


Review 25 Nov 2011
Recommended by customer in SG17
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 8/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation and service/repair of compressed air equipment

"Prompt, helpful and professional. did exactly what was required of them."
 
 
Team:
Keith, Darren, Bob & Stan
 
 
 

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