Aylsham Computers

15 Red Lion Street
Aylsham
Norfolk
NR11 6ER

52.7956, 1.2522

Computer Maintenance & Repairs

Listed under:  Computer Maintenance & Repairs, Computer Sales, Computer Services, Website Design
99% recommended   Rating 9.2/10
140 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 140 reviews since 2015
 
 
 
Quality 9.2/10 Quality Rating 9.2
The quality of the products or services was as expected and agreed

 
Service 9.5/10 Service Rating 9.5
The team was friendly, helpful, considerate and professional

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I have always found Aylsham Computers very good and extremely helpful. They are always very quick in sorting my laptop out. I am very satisfied with everything they do."   more
 
" Very helpful service, explained what needed to done so I could I Understand. Ready for collection when I was told it would be. Very competent and helpful. I would definitely recommend them."   more
 
" Absolutely brilliant. Helpful, efficient, knowledgeable, courteous and, in my case, patient as I am not the most tech savvy person."   more
 
" my problem was sorted in 24 hours. Thanks Guys one happy silver surfer. They are always patient with us older folks and give a great service."   more
 
About Us


Repairs:

1 Day priority service for clients with Maintenance Schemes
or

Up to 5 day service usually less for clients without a Maintenance Scheme.

Maintenance Schemes include:
Priority in job queue
Remote Access support
Yearly service
Cloud backup
Business grade Internet Security
Web Browser Hijacking protection
Automated problem reporting
Discount on parts and labour
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 96%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 99%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 91%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 95%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 83%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10 3
access 4
Acer 3
advice 4
agreed 3
annual 4
arrived 4
available 4
Aylsham 33
bought 4
brilliant 3
business 3
clearly 3
Computer 28
Computers 33
couple 3
courteous 3
drive 7
efficient 18
excellent 16
explained 7
friendly 21
good 19
great 8
happy 15
hard 7
having 10
help 8
helpful 42
informed 7
knowledgeable 9
laptop 16
needed 6
old 6
patient 6
pleased 7
problem 14
problems 15
professional 7
prompt 7
quickly 11
reasonable 6
received 9
recommend 9
satisfied 12
service 60
services 8
shop 10
Thank 6
working 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

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Budget:  


Review 18 Apr 2018
Recommended by customer in NR24
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.8424, 1.0648
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My laptop was very sluggish so it was mainly servicing it.

"I have always found Aylsham Computers very good and extremely helpful. They are always very quick in sorting my laptop out. I am very satisfied with everything they do."
 
 
Team:
I think the young man's name was Daniel
 
 
 


Review 17 Mar 2018
Recommended by customer in NR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.6656, 1.1795
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 year old laptop not working, refreshed and Windows 10 installed. Very helpful and quick service. Happy to say I have a working laptop again now.
 
Cost: £80
 

"Very helpful service, explained what needed to done so I could I
Understand. Ready for collection when I was told it would be. Very competent and helpful. I would definitely recommend them."
 
 
 
 


Review 16 Mar 2018
Recommended by customer in NR3

 I'm: Male 

52.6452, 1.2955
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Initially a site survey. Then bought a refurbished laptop and had the data transferred.

"Absolutely brilliant. Helpful, efficient, knowledgeable, courteous and, in my case, patient as I am not the most tech savvy person."
 
 
Team:
Sean (I think) and Michael
 
 
 


Review 16 Feb 2018
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.8007, 1.2595
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My computer locked me out after updating.

"my problem was sorted in 24 hours. Thanks Guys one happy silver surfer. They are always patient with us older folks and give a great service."
 
 
 
 


Review 6 Feb 2018
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.7886, 1.2485
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace hard drive and clean
 
Cost: £165
 

"Computer had been dropped,my partner Mandy took it in for repair
everything was explained including the cost,we were happy with the quote so gave the go ahead.
The next day we received a phone call to say it was done,brilliant."
 
 
Team:
cant locate name anywhere ,dealt with one member of staff
 
 
 


Review 5 Feb 2018
Recommended by customer in NR11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7937, 1.2643
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a new hard drive cloned and installed into my laptop. I also had it ''cleaned'' up.
 
Cost: £164
 

"I know very little about computers and was baffled by what was wrong when my laptop became slow and unresponsive. I had seen the shop on the high street and used that as my first port of call.
I explained the situation to the man serving who listened, He told me what he thought it could be and quoted a rough price for the work. he took my phone number and said he would send a text during each stage of work, which he honoured.
A few days later I received a message to tell me the work was done. When I arrived to pick it up, he explained what the issue was and showed me how much better the laptop was working. This is something I would never attempt to do myself and was grateful I didn't have to splash out on a brand new laptop. I was happy the bill came to 30 less than I had originally been quoted, so I didn't feel cheated in any way. I will definitely recommend other people here and will use their service again."
 
 
Team:
Michael Crafer
 
 
 


Review 22 Jan 2018
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
52.7910, 1.2437
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A check on my reserve laptop to establish if the soundcard , which I believe to be faulty can be repaired, or replaced.
 
Cost: £34
 

" I was informed when I took the laptop into the shop that the soundcard formed part of the motherboard and if faulty would be unlikely yo be repairable. This prooved to be the case.

Alternative method of obtaining sound were suggested, but would have detracted from the stand-alone nature of the laptop, so were rejected. I think the service provided was very good.

when I took the laptop in, I was warned that if the soundcard was the problem, it was probably not repairable, as it formed part of the motherboard."
 
 
Team:
David, the owner, and two memebers of staff
 
 
 


Review 21 Jan 2018
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7946, 1.2621
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Due to my laptop be very slow, from date of purchase (not that to long ago), I took it to Aylsham Computers.
 
Cost: £190
 

"I was well met and greeted by Daniel, and given suitable advice concerning my issue.

I left my laptop at the store to have a more suitable hard drive fitted and the laptop to be re-booted/programmed.

The above action took place on a Friday afternoon. On the following Tuesday I received a txt message, stating that all the required work had been completed and subsequently collected the laptop later that day.

My laptop his now running and working 100% better than when I took it in for the service."
 
 
Team:
Daniel
 
 
 


Review 18 Jan 2018
Recommended by customer in NR10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.7516, 1.0929
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To fix a beeping PC and one which would keep turning on and off, also fix a non operational lap top.
 
Cost: £126
 

"A first class friendly service. Great to have locally. Would highly recommend."
 
 
Team:
Daniel
 
 
 


Review 18 Jan 2018
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.7956, 1.2522
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All in One PC would not connect to WIFI, anti-virus software needed updating.
 
Cost: £80
 

"As always Aylsham Computers are very helpful, their service was efficient and timely."
 
 
Team:
not sure of his name, but the regular assistant, so helpful
 
 
 


Review 16 Jan 2018
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.7942, 1.2479
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our computer crashed as it was installing a Windows update. We were unable to retrieve any documents. Aylsham Computers repaired the pc, retrieved all documents and replaced a faulty cd drive.
 
Cost: £130
 

"Aylsham Computers did an excellent job.
They worked efficiently and kept us informed about progress and price.
A really great local service"
 
 
 
 


Review 15 Jan 2018
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.7998, 1.2557
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
malware removal
 
Cost: £80
 

"good service"
 
 
 
 


Review 30 Nov 2017
Recommended by customer in NR11

 I'm: Male 

 I have known this business: Over 10 years 
52.8662, 1.2452
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Passwords removed as requested General health check Updates
 
Cost: £80
 

"Would recommend that the work performed is actually visualised by switching on laptop before paying and leaving the shop."
 
 
Team:
Sorry, I don't know their names.
 
 
 


Review 11 Nov 2017
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 

 I have known this business: 5 - 10 years 
52.7892, 1.2546
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ridding laptop of malware.
 
Cost: £50
 

"We always go to Michael for all of our computer needs, new laptops, services, repairs etc. We always get good friendly service and are very pleased. We belong to his membership scheme with its many benefits too."
 
 
Team:
Michael
 
 
 


Review 6 Nov 2017
Recommended by customer in NR12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7908, 1.5979
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Diagnosis on Laptop
 
Cost: £70
 

"Prompt and efficient service.
Everything explained in detail.
Experienced and trustworthy"
 
 
 
 


Review 11 Oct 2017
Recommended by customer in NR11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.8012, 1.2625
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a problem with a newly downloaded version of Outlook. The PST files were corrupted because I accidentally opened the old Outlook programme instead of the new. I also had an annoying alert about a driver each time I opened my computer.
 
Cost: £60
 

"The service person came to my home arriving a little later than expected, but this was fine for me. He noted the time and stayed his full hour. He had a good way of listening and asking questions before he began helping me to resolve an issue with my e-mail. He quickly identified the source of the problem, addressed it and confirmed that the problem was resolved by restarting the computer and testing the problem area again. He also made sure I wouldn't experience the problem again by removing some old software that corrupted my files. Since there was some extra time in the hour he freely agreed to stay and answer some of my other questions and give useful advice to me about products and services available from Aylsham Computer and other providers. I found him to be professional, friendly and courteous. Based on my experience, I would certainly use Aylsham Computer again. Thanks, Tomas and the Aylsham Computer team!"
 
 
Team:
Tomas Leigh
 
 
 


Review 18 Sep 2017
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.7920, 1.2556
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New laptop Computer.
 
Cost: £699
 

"Purchase of new laptop computer, software and transferring data from old laptop to new one. Staff knowledgeable and helpful to our needs.
"
 
 
Team:
Daniel/Kyle
 
 
 


Review 1 Sep 2017
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.7940, 1.2503
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixing a wifi fault on our laptop
 
Cost: £55
 

"Very professional and prompt service. Completely hassle free"
 
 
 
 


Review 29 Aug 2017
Recommended by customer in nr11

 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.7917, 1.2497
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the products or services was as expected and agreed
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
diagnostic
 
Cost: £36
 

"very satisfactory"
 
 
Team:
n/k
 
 
 


Review 10 Aug 2017
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.7920, 1.2556
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Checked out laptop. Hard drive worn, replaced with SSD.
 
Cost: £165
 

"Job completed within two days. Very efficient and friendly staff."
 
 
Team:
Dan.
 
 
 

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