Aylsham Computers

15 Red Lion Street
Aylsham
Norfolk
NR11 6ER

52.7956, 1.2522

Computer Maintenance & Repairs

Listed under:  Computer Maintenance & Repairs, Computer Sales, Computer Services, Website Design
98% recommended   Rating 9.2/10
127 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 127 reviews since 2015
 
 
 
Quality 9.1/10 Quality Rating 9.1
The quality of the products or services was as expected and agreed

 
Service 9.5/10 Service Rating 9.5
The team was friendly, helpful, considerate and professional

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We always go to Michael for all of our computer needs, new laptops, services, repairs etc. We always get good friendly service and are very pleased. We belong to his membership scheme with its many be...."   more
 
" Prompt and efficient service. Everything explained in detail. Experienced and trustworthy"   more
 
" The service person came to my home arriving a little later than expected, but this was fine for me. He noted the time and stayed his full hour. He had a good way of listening and asking questions befo...."   more
 
" Purchase of new laptop computer, software and transferring data from old laptop to new one. Staff knowledgeable and helpful to our needs. "   more
 
About Us


Repairs:

1 Day priority service for clients with Maintenance Schemes
or

Up to 5 day service usually less for clients without a Maintenance Scheme.

Maintenance Schemes include:
Priority in job queue
Remote Access support
Yearly service
Cloud backup
Business grade Internet Security
Web Browser Hijacking protection
Automated problem reporting
Discount on parts and labour
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 97%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 98%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 91%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 95%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 82%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10 3
access 4
Acer 3
advice 3
agreed 3
annual 4
arrived 3
available 4
Aylsham 30
bought 4
business 3
clearly 3
computer 27
Computers 29
couple 3
customer 5
data 3
definitely 3
Difficult 4
drive 6
efficient 16
Excellent 15
experience 4
explained 4
explaining 3
extremely 3
following 3
friendly 20
good 16
happy 12
hard 6
having 10
help 8
helpful 38
knowledgeable 8
laptop 11
old 6
pleased 7
problem 12
problems 15
professional 7
Prompt 7
quickly 11
reasonable 6
received 6
satisfied 11
service 51
services 8
shop 7
thank 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

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Budget:  


Review 11 Nov 2017
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 

 I have known this business: 5 - 10 years 
52.7892, 1.2546
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ridding laptop of malware.
 
Cost: £50
 

"We always go to Michael for all of our computer needs, new laptops, services, repairs etc. We always get good friendly service and are very pleased. We belong to his membership scheme with its many benefits too."
 
 
Team:
Michael
 
 
 


Review 6 Nov 2017
Recommended by customer in NR12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7908, 1.5979
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Diagnosis on Laptop
 
Cost: £70
 

"Prompt and efficient service.
Everything explained in detail.
Experienced and trustworthy"
 
 
 
 


Review 11 Oct 2017
Recommended by customer in NR11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.8012, 1.2625
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a problem with a newly downloaded version of Outlook. The PST files were corrupted because I accidentally opened the old Outlook programme instead of the new. I also had an annoying alert about a driver each time I opened my computer.
 
Cost: £60
 

"The service person came to my home arriving a little later than expected, but this was fine for me. He noted the time and stayed his full hour. He had a good way of listening and asking questions before he began helping me to resolve an issue with my e-mail. He quickly identified the source of the problem, addressed it and confirmed that the problem was resolved by restarting the computer and testing the problem area again. He also made sure I wouldn't experience the problem again by removing some old software that corrupted my files. Since there was some extra time in the hour he freely agreed to stay and answer some of my other questions and give useful advice to me about products and services available from Aylsham Computer and other providers. I found him to be professional, friendly and courteous. Based on my experience, I would certainly use Aylsham Computer again. Thanks, Tomas and the Aylsham Computer team!"
 
 
Team:
Tomas Leigh
 
 
 


Review 18 Sep 2017
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.7920, 1.2556
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New laptop Computer.
 
Cost: £699
 

"Purchase of new laptop computer, software and transferring data from old laptop to new one. Staff knowledgeable and helpful to our needs.
"
 
 
Team:
Daniel/Kyle
 
 
 


Review 1 Sep 2017
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.7940, 1.2503
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixing a wifi fault on our laptop
 
Cost: £55
 

"Very professional and prompt service. Completely hassle free"
 
 
 
 


Review 29 Aug 2017
Recommended by customer in nr11

 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.7917, 1.2497
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the products or services was as expected and agreed
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
diagnostic
 
Cost: £36
 

"very satisfactory"
 
 
Team:
n/k
 
 
 


Review 10 Aug 2017
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.7920, 1.2556
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Checked out laptop. Hard drive worn, replaced with SSD.
 
Cost: £165
 

"Job completed within two days. Very efficient and friendly staff."
 
 
Team:
Dan.
 
 
 


Review 5 Aug 2017
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.7472, 1.2317
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Diagnose Office issue , test files and reinstall office

"Not so happy at first when I telephoned to explain problem as the young man I spoke to said he would ring me back, unfortunately this never happened and I had to contact them again.
I was then told the problem was solved and picked up the computer but as soon as I used it the problem returned so had to it back. (No charge)
Thankfully the return has proved successful and the computer is working well.(Cost 76)"
 
 
Team:
Kyle and Michael
 
 
 


Review 5 Aug 2017
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.8411, 1.2523
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of RAM, established to be required following inspection to cure a very slow computer.
 
Cost: £120
 

"Friendly, helpful and knowledgeable staff."
 
 
Team:
Kyle
 
 
 


Review 1 Aug 2017
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.8002, 1.2535
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Diagnose computer system for virus and reinstall software
 
Cost: £111
 

"No problems with the personnel or services."
 
 
Team:
?
 
 
 

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