Aylsham Computers

15 Red Lion Street
Aylsham
Norfolk
NR11 6ER

52.7956, 1.2522

Computer Maintenance & Repairs

Listed under:  Computer Maintenance & Repairs, Computer Sales, Computer Services, Website Design
99% recommended   Rating 9.2/10
167 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 167 reviews since 2015
 
 
 
Quality 9.2/10 Quality Rating 9.2
The quality of the products or services was as expected and agreed

 
Service 9.5/10 Service Rating 9.5
The team was friendly, helpful, considerate and professional

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very good, efficient and friendly service from delivering my laptop which had stopped working, to collection after repair. Thoroughly recommended."   more
 
" As always we were very satisfied with the service given. Very efficient, quick to fix the problem & very helpful."   more
 
" Work was completed quickly and satisfactorily. On the phone I was told that the price to pay would be 50 but on arrival I was told that it was 60. This was explained as the price given to me per...."   more
 
" The service was brilliant and the technicians really knew their stuff. Everything explained well and done ahead of schedule where possible and they were in constant contact with updates. Would defini...."   more
 
About Us


Repairs:

1 Day priority service for clients with Maintenance Schemes
or

Up to 5 day service usually less for clients without a Maintenance Scheme.

Maintenance Schemes include:
Priority in job queue
Remote Access support
Yearly service
Cloud backup
Business grade Internet Security
Web Browser Hijacking protection
Automated problem reporting
Discount on parts and labour
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 96%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 99%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 92%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 96%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 95%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 82%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10 4
access 4
Acer 4
advice 6
afternoon 4
annual 5
arrived 6
available 5
Aylsham 39
bought 4
brilliant 4
business 4
clearly 4
collect 4
computer 37
Computers 40
drive 7
efficient 22
Excellent 18
explained 11
friendly 25
good 25
great 10
happy 16
hard 7
Having 11
help 10
helpful 51
informed 9
knowledgeable 11
laptop 22
patient 7
phone 9
pleased 10
problem 19
problems 17
professional 10
prompt 10
quick 7
quickly 15
reasonable 8
received 9
recommend 12
satisfied 15
service 71
Services 10
shop 13
team 7
Thank 7
working 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 9 8 7 6 5 4 3 2 1

Budget:  


Review 14 Mar 2019
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.7932, 1.2384
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Laptop repair
 
Cost: £60
 

"Very good, efficient and friendly service from delivering my laptop which had stopped working, to collection after repair. Thoroughly recommended."
 
 
Team:
Young man, I don't recall name. Helpful & knowledgeable.
 
 
 


Review 10 Mar 2019
Recommended by customer in NR24

 I'm: Male 

52.8424, 1.0648
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To mend computer.

"As always we were very satisfied with the service given. Very efficient, quick to fix the problem & very helpful."
 
 
Team:
I think the young mans name was Ruben
 
 
 


Review 9 Mar 2019
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.7620, 1.1079
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The desktop computer was failing to set up
 
Cost: £60
 

"Work was completed quickly and satisfactorily.
On the phone I was told that the price to pay would be 50 but on arrival I was told that it was 60.

This was explained as the price given to me perhaps hadn't included VAT.

More clarity on this would be useful."
 
 
Team:
Reuben
 
 
 


Review 15 Feb 2019
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.7960, 1.0783
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to laptop....new hard drive re-installation of all programs and data
 
Cost: £199
 

"The service was brilliant and the technicians really knew their stuff. Everything explained well and done ahead of schedule where possible and they were in constant contact with updates.
Would definitely recommend to anyone."
 
 
Team:
Josh, Michael,Tomas
 
 
 


Review 9 Feb 2019
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.8282, 1.1391
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a fault with the charging lead for my laptop, a new one was supplied and I was asked to leave my computer with them to check that everything was working OK, I did and collected my computer the following day. Cost of lead 39.80 cost of work 60
 
Cost: £60
 

"Michael was very helpful and understood the problem, this is not the first time my Husband and I have used Aylsham Computer Services and I'm sure will not be the last."
 
 
Team:
Michael
 
 
 


Review 8 Feb 2019
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.6772, 1.2406
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Required new hard drive and clean up. Lots of old data lost but they managed to retrieve a lot of photos.
 
Cost: £180
 

"My computer required a lot of sorting so did take some time for them to complete the work.
They were helpful with updates. The worst thing was finding a parking spot."
 
 
Team:
3 helpful men
 
 
 


Review 6 Feb 2019
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.7970, 1.2967
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ran adw cleaner to remove the malware in place. Installing latest win 10 updates via 1809 USB to ensure integrity.
 
Cost: £83
 

"I found the service to be very professional and I have used the services on many occasions with always a positive result. The work carried out on the latest problem was resolved quicker than expected which is a good recommendation."
 
 
Team:
Josh
 
 
 


Review 5 Feb 2019
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.7941, 1.2567
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of a new backup hard drive and clearing the PC of all evidence of the previous one.

"A very helpful and understanding company, very necessary for someone like me with minimal computer knowledge."
 
 
Team:
Josh
 
 
 


Review 3 Feb 2019
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.8174, 1.0872
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ayklsham computers got my old laptop working again after I dropped it (duh!). They gave me a quote and it turned out to be cheaper than that...try getting that from a builder!
 
Cost: £153
 

"Not much more to say other than my laptop now works which is what I wanted and what I got. So I am satisfied.
"
 
 
 
 


Review 3 Feb 2019
Recommended by customer in Nr10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.7660, 1.2546
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a nasty virus on my computer which was trying to zap everything on the computer. Aylsham Computers did a really first class job of cleaning off the virus. The had to do a backup, then wipe the computer clean. Then they put back all the programmes and got my documents and photos back in the right places, all undamaged. The service was excellent and very professional, and after the fix their follow-up assistance and advice has been extremely helpful.
 
Cost: £90
 

"I had a nasty virus on my computer which was trying to zap everything on the computer. Aylsham Computers did a really first class job of cleaning off the virus, wiping the computer clean and getting all my programmes, documents and photos back in the right places, all undamaged. The service was excellent and very professional, and after the fix their follow-up assistance and advice has been extremely helpful. I was impressed with the high quality of the work done by the computer engineers. They were helpful and caring and very knowledgeable and I am very pleased with the work they have done. I would recommend Aylsham Computers for all computer matters. I would also recommend taking out their annual contract for computer maintenance which is excellent value.

All the team were available whenever I asked help and advice either on the phone or in the shop."
 
 
Team:
Michael and Joshua.
 
 
 


Review 5 Jan 2019
Recommended by customer in NR29
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.7099, 1.6321
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Laptop cleaned and reloaded with Windows, Norton, Microsoft after it was hacked
 
Cost: £130
 

"When I explained what had happened Michael was very helpful and explained what they could do and their charges. During the time the had the laptop I was contacted and asked some questions on what I wanted by Josh
When I went in to collect it Michael spent a lot of time with me making sure I had it set up as I wanted
The laptop was with them 12 days which I felt was more than reasonable bearing in mind this was over the Christmas and New Year holidays and I had said there was no hurry"
 
 
Team:
Michael and Josh and a young man whose name I did not get
 
 
 


Review 19 Dec 2018
Recommended by customer in NR11

 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.8411, 1.2523
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Non-functioning email on a laptop
 
Cost: £60
 

"Delighted by the prompt friendly and efficient service."
 
 
Team:
Joshua
 
 
 


Review 26 Oct 2018
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.7931, 1.2373
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Help with a fault with a router problem. Saving information from a faulty memory stick
 
Cost: £96
 

"They are my computer support team and I can always rely on them to help with problems which I can't master."
 
 
 
 


Review 25 Oct 2018
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.8034, 1.3393
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
check over desktop. Resolve Photo issues. A to Z issues. Resolve Email issue when sending photos. Resolve text documents save before print issue.
 
Cost: £78
 

"Very pleased with the prompt service. The person who arrived to carry out the work was very helpful and patient which we appreciated. He fixed the
problems and showed us what to do, we would have no hesitation in calling
them again if we get other issues."
 
 
Team:
Tomas Leigh
 
 
 


Review 22 Oct 2018
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.7576, 1.3489
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provision of a laptop and installation of operating software

"Aylsham Computers provided a very professional, knowledgeable, prompt and friendly service. The installation was completed at a time convenient to ourselves. I would not hesitate to to use them again or to recommend them to any one. First Class!!!"
 
 
Team:
Michael
 
 
 


Review 16 Oct 2018
Recommended by customer in nr 1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
0, 0
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
re set my laptot

"i was happy with wat was done"
 
 
 
 


Review 9 Oct 2018
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.8032, 1.1977
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Diagnostics and upgrade of portable computer.
 
Cost: £200
 

"Very friendly, helpful service. Well informed staff who understood the technical options and were responsive, flexible and creative in their suggestions as to ways of meeting my needs. There was absolutely no sign of the sort of technical superiority and patronising put-down that one sometimes encounters in this line of business. They matched their responses to my own evident level of expertise as it emerged in discussion. I was able to talk directly with the `techie' who was fixing my machine. He was especially helpful and clearly an enthusiast for all things computing. In part one was buying hardware but perhaps most importantly one was purchasing expertise.

I have used this firm in the past for small things but this encounter is likely to encourage me to use them more fully in the future rather than spending a great deal of time trying to fix computers myself.

In short, highly recommended!"
 
 
Team:
Can't remember names, but that's becoming usual with me, but the older chap who I take to be the boss and the techie were especially helpful. Thanks chaps!
 
 
 


Review 25 Sep 2018
Recommended by customer in NR10

 I'm: Male 

52.7472, 1.2317
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full scan of computer after possible hack -
 
Cost: £60
 

"Good local company"
 
 
 
 


Review 24 Sep 2018
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
52.7693, 1.2514
 
 
Satisfaction Ratings
 
Service 8/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I took my Acer laptop to Aylsham Computers last wed afternoon, 19th September as it would turn on but nothing else would happen thereafter.

"I was very satisfied with Aylsham Computers completion of my Acer Laptop. In particular I was very concerned because someone had hacked my facebook account earlier in the week and I was worried in case this had an effect on my laptop going down. Josh informed me that he thought if I installed Windows 10 this would solve the problem and I explained that I had hoped to get my computer back before the end of the week (Which to be fair under the circumstances it may have been a tall order to do)

He explained that he hoped to achieve this and the cost would be 80.00.

Next day Thursday, in the afternoon Aylsham computers rang to say that my Acer Laptop was ready for collection which was of course, great news and I was a little surprised in them doing it so quickly. So, well done, keep up the good work!"
 
 
Team:
Josh
 
 
 


Review 21 Sep 2018
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.8622, 1.2704
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provide and install new computer 7 Laptop for Manager

"Excellent Service as usual, New laptop and computer all set up and running.
"
 
 
 
 

Back to top

» 9 8 7 6 5 4 3 2 1