Aylsham Computers

15 Red Lion Street
Aylsham
Norfolk
NR11 6ER

52.7956, 1.2522

Computer Maintenance & Repairs

Listed under:  Computer Maintenance & Repairs, Computer Sales, Computer Services, Website Design
99% recommended   Rating 9.3/10
110 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.3/10 Overall Rating 9.3/10
Based on 110 reviews since 2015
 
 
 
Quality
9.2/10 Quality Rating 9.2
The quality of the products or services was as expected and agreed

 
Service
9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value
9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very efficient service"   more
 
" I was very pleased with the service that I received, I would definitely use Aylsham Computer services again. "   more
 
" Great service"   more
 
" Very helpful, very efficient. Thank you."   more
 
About Us


Repairs:

1 Day priority service for clients with Maintenance Schemes
or

Up to 5 day service usually less for clients without a Maintenance Scheme.

Maintenance Schemes include:
Priority in job queue
Remote Access support
Yearly service
Cloud backup
Business grade Internet Security
Web Browser Hijacking protection
Automated problem reporting
Discount on parts and labour
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 97%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 98%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 91%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 95%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 95%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 84%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

access 4
Acer 3
annual 4
arrived 3
Aylsham 29
bought 4
business 3
Computer 21
Computers 29
customer 4
definitely 3
drive 5
efficient 13
Excellent 15
experience 3
extremely 3
friendly 14
friends 3
good 12
Great 5
happy 10
hard 5
having 10
help 6
helpful 35
informed 5
installed 3
issues 3
knowledgeable 6
laptop 9
member 5
myself 3
needed 5
old 4
patient 4
pc 4
people 3
pleasant 3
pleased 5
polite 5
problem 8
problems 13
professional 5
Prompt 4
quickly 9
reasonable 5
recommend 5
satisfied 11
service 43
services 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 6 5 4 3 2 1

Budget:  

Review 17 Feb 2017
Recommended by customer in NR28

 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.8251, 1.3861
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Set up new laptop
 
Cost: £58
 

" Very efficient service "
 
 
 
 


Review 17 Feb 2017
Recommended by customer in NR11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.7942, 1.2387
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Email account needed to be sorted out as none were coming through, also laptop was very slow so this wa s sorted out as well.
 
Cost: £56
 

" I was very pleased with the service that I received, I would definitely use Aylsham Computer services again.

"
 
 
 
 


Review 11 Feb 2017
Recommended by customer in NR11
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.8287, 1.1317
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replacement screen
 
Cost: £109
 

" Great service "
 
 
 
 


Review 7 Feb 2017
Recommended by customer in NR11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.7886, 1.2485
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New screen & clean
 
Cost: £109
 

" Very helpful, very efficient. Thank you. "
 
 
 
 


Review 6 Feb 2017
Recommended by customer in NR10

 I'm: Male 

52.7569, 1.3125
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Updating an old Apple Macbook so it will run Safari etc.
 
Cost: £95
 

" Prompt, clearly explained and reasonably priced service. Would use Aylsham Computers again.
"
 
 
Team:
Two different people, but I don't know their names.
 
 
 


Review 6 Feb 2017
Recommended by customer in NR 1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
0, 0
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 8/10
The team was friendly, helpful, considerate and professional
Show All
 
 
   Customer Review
 
Support for setting up printers

" Apart from having to call them at 11:15 to remind them of support at 11:00am
Thomas arrived and not only was he very pleasant and helpful but he was efficient and kept me informed all the way
Well done Thomas!
"
 
 
Team:
Daniel and thomas
 
 
 


Review 6 Feb 2017
Recommended by customer in NR28
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.7928, 1.4331
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replacing graphics card.
 
Cost: £36
 

" The worked was carried out with speed and minimal disruption to me as I use my computer to help run my business. Many thanks! "
 
 
 
 


Review 3 Feb 2017
Recommended by customer in NR24
 My Age: 60 - 69 
 I'm: Male 

 I haven't used this business before 
52.8517, 1.0607
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Sort out problem with e-mail on a MacBook air laptop. Investigate problem with i-tunes failing to register on the same laptop.
 
Cost: £56
 

" We were very satisfied with th service and have already recommended Aylsham Computers to friends. Unfortunately one problem was not solvable. "
 
 
Team:
Daniel
 
 
 


Review 3 Feb 2017
Recommended by customer in NR10
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.7657, 1.1669
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Website update
 
Cost: £260
 

" Fantastic service and very efficient team. Very pleased with our website update and continued support. Thank you. Lacey Wholesale Ltd "
 
 
Team:
David Fox
 
 
 


Review 5 Jan 2017
Recommended by customer in NR11

 I'm: Male 

52.8820, 1.2944
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 8/10
The team was friendly, helpful, considerate and professional
Show All
 
 
   Customer Review
 
install AVG,download,pics off CDs

" There were some difficulties with stored pics being lost or not transferred from old laptop to recon DEL laptop bought from Aylsham Computers.Having some probs with album and folder pics that appear to be not where they were before. Believe these were ones down loaded from camera Help needed with this please. "
 
 
Team:
Believe this was Thomas
 
 
 


Review 21 Dec 2016
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.8384, 1.2510
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Create more space on the hard drive.
 
Cost: £96
 

" Aylsham Computers were asked to create more space in the hard drive of an iMac, so that our Sage Accounts software could continue to work. The computer was delivered at 15.30, and we recieved a phone call at 09.30 the following day to inform us that the work was completed. Excellent service! "
 
 
 
 


Review 20 Dec 2016
Recommended by customer in NR27

 I'm: Male 

52.9270, 1.3002
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Installed a samsung 850 250gb ssd, reinstalled windows, set up to boot from ssd. Formatted old hdd.
 
Cost: £36
 

" Staff were friendly, knowledgeable and happy to discuss all option available when upgrading parts on my pc. Dropped my pc off and picked it up next day work complete. I recieved a call to let me know all was well and it was ready to collect. I spoke at length about what i should upgrade next and how i should go about it. The staff member (sorry forgot his name) was very helpful. I shall be getting all my ypgrade fitted here instead of risking doing the work myself. "
 
 
 
 


Review 20 Dec 2016
Recommended by customer in Nr27
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.9217, 1.3111
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
   Customer Review
 
New hard drive installed
 
Cost: £106
 

" Very professional job! "
 
 
Team:
Daniel
 
 
 


Review 20 Dec 2016
Recommended by customer in NR20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.8007, 1.0546
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
changing to a different email address & and some other things
 
Cost: £375
 

" No problems will use you again "
 
 
Team:
Sorry cant remember but I think there are only 2 people anyway
 
 
 


Review 14 Dec 2016
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.7472, 1.2317
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
lost internet connection
 
Cost: £77
 

" fully satisfied with service "
 
 
Team:
not known
 
 
 


Review 7 Dec 2016
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Female 

 I have known this business: Over 10 years 
52.8708, 1.1637
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Unable to log in.
 
Cost: £48
 

" Problem identified and sorted out in much less time than they originally said. Completely satisfied. "
 
 
Team:
can't remember
 
 
 


Review 7 Dec 2016
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.8300, 1.1265
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
IPAD had totally stopped working. Could not get my emails on the lab top
 
Cost: £56
 

" I was extremely pleased with the friendliness, service and how they solved my problems.

I will use them again for my computers

Already taken in more work.



"
 
 
 
 


Review 10 Nov 2016
Recommended by customer in NR10

 I'm: Male 

52.7564, 1.1828
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replace faulty hard drive, speed-up performance and correct fault with anti-virus protection.
 
Cost: £115
 

" I have used Aylsham Computers for many years and I would not go anywhere else. They are professional, helpful and quick. "
 
 
Team:
Thomas
 
 
 


Review 9 Nov 2016
Recommended by customer in NR11

 I'm: Male 

52.7909, 1.2418
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Data retrieved from an external hard drive that had corrupted; and placed onto a memory stick.
 
Cost: £57
 

" Above summarises this. "
 
 
Team:
Kane carried out the work & served me on collection
 
 
 


Review 9 Nov 2016
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6767, 1.2147
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Diagnosing fault on laptop, replacing hard drive and restoring all systems and data.
 
Cost: £180
 

" Very pleased with the speed and quality of service. The staff are helpful and polite and kept me informed of progress. I would recommend them to others. well done. "
 
 
 
 

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