Berserk Computers Ltd

10 New Bridge Street
Ayr
South Ayrshire
KA7 1JX

55.4647, -4.6320

Computer Maintenance & Repairs

Listed under:  Computer Maintenance & Repairs
100% recommended   Rating 9.8/10
21 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 21 reviews since 2018
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the products or services was as expected and agreed

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service."   more
 
" Brilliant service home visit at a date and time that suited and really friendly understanding chap Lhaym is. He answered all my questions as I have very little computer knowledge he helped with setti...."   more
 
" Excellent service, pleasant, efficient, nothing was a problem. Work carried out very quickly. Highly recommended."   more
 
" Excellent, friendly and knowledgeable service."   more
 
About Us


Fast. Friendly. Local. Fully Insured. That's us! Computer repairs and technical support for individuals and small businesses with No Fix, No Fee, in-store, at home or with Free Collect & Return.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 100%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 100%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
arrived 2
Berserk 5
check 2
computer 8
Computers 4
definitely 2
didnt 2
Excellent 7
explained 2
Extremely 3
faster 2
friendly 4
friends 2
goes 2
good 4
great 2
happy 2
helpful 4
Highly 2
information 2
just 2
laptop 4
Lhyam 5
man 2
needed 2
pleasant 3
problem 4
problems 3
progress 2
quickly 2
received 4
recommend 3
recommended 2
satisfied 3
service 10
support 2
understand 3
visit 2
working 2
worth 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 2 1

Budget:  


Review 15 May 2018
Recommended by customer in KA26
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.1891, -4.8236
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of solid state drive.
 
Cost: £105

"Excellent service."
 
 
 
 
Team:
Lhyam Sumal
 
 
 


Review 9 May 2018
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.3930, -4.7609
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Had just moved house and needed advice on setting up wi fi network and being able to connect in all ares of the property.

"Brilliant service home visit at a date and time that suited and really friendly understanding chap Lhaym is. He answered all my questions as I have very little computer knowledge he helped with setting up the sky connection to the internet also helped with my fire stick and then helped check my printer! ended up fixing and repairing a laptop which he took with him repaired really quickly and delivered back. all very reasonably priced. will definitely use again and recommend. one fee of 69 and paid for equipment needed."
 
 
Team:
Lhaym
 
 
 


Review 30 Apr 2018
Recommended by customer in KA8
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.4768, -4.6247
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing word, excel and updating system.
Re-set e-mails.
 
Cost: £30

"Excellent service, pleasant, efficient, nothing was a problem.
Work carried out very quickly.
Highly recommended."
 
 
 
 
Team:
Lhyam Sumal
 
 
 


Review 30 Apr 2018
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.4443, -4.6022
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Examine and clean existing computer laptop fan and subsequently replace fan (after advising Me that it no longer functioned).
 
Cost: £80

"Excellent, friendly and knowledgeable service."
 
 
 
 
Team:
Lhyan Sumal
 
 
 


Review 25 Apr 2018
Recommended by customer in KA6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.4526, -4.5676
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
System health check and resolve logging in fault.
 
Cost: £55

"Prompt and friendly service and helpful advice given."
 
 
 
 
Team:
Lhyam Sumal
 
 
 


Review 25 Apr 2018
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.4674, -4.6404
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To remove bogus software which was downloaded onto my computer as a result of an internet scam
 
Cost: £55
 

"I chose Berserk computers initially because of location, as they were within walking distance of my home but will use them again regardless of proximity.
I walked in off the street and chatted with a member of staff who on being appraised of the problem said that he would get on to the job that day.
He explained what he would do to resolve the problem and how long this would take and how much the cost would be.
On my return home I received email correspondence confirming what we had spoken about and also the progress of the work.
I also was given information on what had been found and removed during the work.
No money was asked for until i was satisfied that the computer was clean."
 
 
Team:
lhyam Sumal
 
 
 


Review 23 Apr 2018
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
55.4551, -4.6028
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Misc. support windows 10 outlook configuration issue.
 
Cost: £40

"Being an average user for fun was very pleased with the support and information I received."
 
 
 
 
Team:
Lhyam Sumal
 
 
 


Review 13 Apr 2018
Recommended by customer in G66
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.9384, -4.1206
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My All in One PC stopped working after a Windows update. He recovered all my data from the hard drive and got my computer up and running again. I also asked him to future proof the computer because of its age and he was able to install a new solid state hard drive.
 
Cost: £150
 

"Extremely satisfied with the service provided.

I thought I had lost all my data/photos etc as my machine just would not load Windows and just gave a blank screen.

Lhyam was able to download all my data from the existing hard drive and then get my computer up and running again.

The installation of the new solid state hard drive has made my computer faster and even better than when it was new.

Excellent customer service and exceeding my expectations.


"
 
 
Team:
Lyham Sumal
 
 
 


Review 11 Apr 2018
Recommended by customer in Ka80

 I'm: Male 

55.4710, -4.6009
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My computer wouldn''t work..It was checked thoroughly..but problem was unable to be fixed.

"Not being computer literature,I worry that people will be impatient when explaining the problem.
The young man was very understanding,he took time to help me understand the problem...I bought a reconditioned laptop and I am delighted with it."
 
 
 
 


Review 11 Apr 2018
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.4468, -4.6448
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Problem relating to update
 
Cost: £50
 

"A good job although we still have a delay opening the computer after an overnight shut down
This does not affect overall performance but is annoying.
To be fair I have not had time to go back to the company direct about this

Extremely pleasant technician and we would certainly use them again"
 
 
Team:
Liam
 
 
   Business Reply:

Thank you for your review! It's much appreciated. I'm sorry to hear you're experiencing issues with slow startup. I will contact you by e-mail today to find out more and to see whether we can resolve this. It may just be a conflict of settings that needs to be changed. Kind regards.
 


Review 11 Apr 2018
Recommended by customer in KA6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
55.4530, -4.5291
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Help in using Windows 10 and associated software difficulties.

"I was very satisfied with the service from Berserk Computers. Lhyam was an excellent teacher and understood my software difficulties. I would have no hesitation in contacting him again."
 
 
Team:
Lhyam
 
 
 


Review 5 Apr 2018
Recommended by customer in KA3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.6420, -4.5273
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
System health check for Windows 7.
Replacement CD/DVD Drive.
 
Cost: £67

"An excellent service.
Lhyam was very helpful and provided regular updates on progress throughout the day.
Would have no hesitation in recommending this firm to friends and colleagues."
 
 
 
 
Team:
Lhyam Sumal
 
 
 


Review 26 Mar 2018
Recommended by customer in G75
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.7568, -4.2171
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Printer Installation.
Misc support with Android Phone, Laptop at home and visit to PC World to view options for new laptop (4 hours).
 
Cost: £79

"Lhyam Sumel has worked on printers, laptops, phones and solved many problems.
He explains patiently and informs since he is very well versed in technology.
His manner is courteous and he is extremely diligent in carrying out remit.
His fees are low and he is very flexible with time table.
We have already recommended him to friends."
 
 
 
 
Team:
Lhyam Sumal
 
 
 


Review 20 Mar 2018
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.4627, -4.6337
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removed pop-up scripts and ran malware scans.
 
Cost: £27

"Happy ending with job done. "
 
 
 
 
Team:
Lhyam Sumal
 
 
 


Review 14 Mar 2018
Recommended by customer in KA7
55.4584, -4.6364
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Health check for a laptop and subsequent reprogramming.
 
Cost: £59

"I received excellent service.
Very welcoming and helpful.
Gave me great confidence in his ability to work with computers. I would recommend the owner to anyone."
 
 
 
 
Team:
Lhyam Sumal
 
 
 


Review 12 Mar 2018
Recommended by customer in KA16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.6060, -4.3288
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install word processor into my laptop.
 
Cost: £40

"Good job. I will come to him again."
 
 
 
 
Team:
Lhyami Sumal
 
 
 


Review 12 Mar 2018
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.4608, -4.6363
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Payment of goods ordered.
Replacement of power charger for"Dell Latitude D620" 15.00
Replacement battery for HP Laptop P/N 484171- 60.00

All together
 
Cost: £75

"Very pleasant young man and gave me advice on my laptop.If I have any problem with my machines I would definitely take them to him.
He gave me a ring when my parts arrived."
 
 
 
 
Team:
Lhyam Sumal
 
 
 


Review 8 Mar 2018
Recommended by customer in ka56
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.5023, -4.3310
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Computer checked for problems with power supply.Outcome sorted the computer completely.
 
Cost: £20
 

"Problems were assessed and best options were offered. Turns out that the problems were with the charger and the battery all along and not the motherboard as someone advised was the issue."
 
 
Team:
Lhyam
 
 
 


Review 7 Mar 2018
Recommended by customer in KA13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.6524, -4.6894
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General system health check and support with Microsoft OneDrive, for personal laptop
 
Cost: £69
 

"I asked Berserk to give my laptop a system health check, as it had been a year since this had been done. As I find it difficult to travel down to Ayr, I had a home visit. When they arrived, we went through exactly what I needed done, and what they would do. It was all completed in a very calm and competent way, and every step was explained in language I could understand: they didn't confuse me with techno-speak. Showing me the possibilities of working with OneDrive was a major breakthrough, especially as Berserk showed me how to link it to my mobile, so that I can access all my files from anywhere with just my mobile! Didn't know this was possible! Since Berserk's visit, my laptop is much faster and 'cleaner' and it was worth every penny to make sure that it's working to maximum capacity. I am entirely confident and happy with Berserk as my go-to shop for computer repairs and support - they are great!"
 
 
Team:
Lhyam Sumal
 
 
 


Review 6 Mar 2018
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
55.4151, -4.6296
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of hard drive with a new solid state hard drive.
 
Cost: £165
 

"My PC is used, amongst other things, to accumulate Ayrshire-wide competition results and place them on the web and alongside that to set up and operate the programme for each session so it is very busy. When the hard-drive suddenly goes slow it is a very worrying moment and requires a decision on how long it is safe to run the PC before disc failure and what that means. Consulting Berserk gained the promise of a new hard-drive being obtained and fitted with full programme upload in 24 to 40 hrs counting the night hours which sounded too good to be true but was a risk worth taking.
What risk?
My computer was collected on Tuesday night and returned to me in full working order with a new hard-disc on Wednesday night. Included in the work was the updating of one of my programmes which was much appreciated.
I am very impressed with the service I received which enabled all of my commitments to be kept without anyone detecting the work carried out on my PC."
 
 
Team:
Lhyan Sumai
 
 
 

Back to top

» 2 1