Calica Computer Solutions

12 Walpole Way, Freethorpe
Norwich
Norfolk
NR13 3SX

52.5872, 1.5492

Computer Maintenance & Repairs

Listed under:  Computer Maintenance & Repairs, Computer Services, Computer Training
97% recommended   Rating 9.7/10
34 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 34 reviews since 2012
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the products or services was as expected and agreed

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I contacted Calica to arrange a general check-up on my computer and am delighted with the service I received. Canton responded very quickly to my enquiry and was able to do the work within 24 hours. ...."   more
 
" Brilliant service."   more
 
" Excellent service. Quick and efficient. I was impressed."   more
 
" Excellent service. Immediate response and very professional will definitely use again if needed. Happy to recommend."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 92%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 97%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 86%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 96%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 77%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 68%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
assistance 2
business 4
Calica 8
Canton 4
computer 10
definitely 5
efficient 7
enquiry 2
Excellent 7
Explained 2
extremely 2
fault 2
following 2
friendly 8
friends 2
good 4
great 2
Happy 7
helpful 4
highly 3
laptop 4
like 2
need 2
needed 2
needs 3
occasions 3
problems 4
professional 5
prompt 2
Quick 3
quickly 3
received 2
recommend 11
recommendation 2
reliable 2
response 3
satisfaction 2
satisfied 2
service 18
Solutions 4
suggestions 2
visits 2
working 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 May 2017
Recommended by customer in NR9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6044, 1.1732
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Computer check-up.
 
Cost: £60
 

"I contacted Calica to arrange a general check-up on my computer and am delighted with the service I received. Canton responded very quickly to my enquiry and was able to do the work within 24 hours. He was professional, efficient and helpful and I was very reassured that all was basically OK with my computer. I would not hesitate to recommend Canton to others and will definitely call on him if I need further assistance in future."
 
 
Team:
Canton Anguish
 
 
 


Review 3 Jan 2017
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5627, 1.5713
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Recovered data and reinstalled windows and software.
 
Cost: £80

"Brilliant service."
 
 
 
 
 
 


Review 30 Sep 2016
Recommended by customer in NR29
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6703, 1.6160
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove password from laptop, installed by Seamus.
 
Cost: £50

"Excellent service. Quick and efficient. I was impressed."
 
 
 
 
 
 


Review 4 Mar 2016
Recommended by customer in NR29
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7152, 1.6940
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Reinstall vista after a software fault.
 
Cost: £80

"Excellent service. Immediate response and very professional will definitely use again if needed. Happy to recommend."
 
 
 
 
 
 


Review 13 Nov 2015
Recommended by customer in NR13
52.6350, 1.4487
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplied and installed windows 7 to pc, copied data, installed printers etc. Supplied and installed 1 x 2 GB m.
 
Cost: £140

"A friendly and efficient service."
 
 
 
 
 
 


Review 25 Apr 2015
Not Recommended by customer in NR5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6470, 1.2414
 
 
Satisfaction Ratings
 
Quality 4/10
The quality of the products or services was as expected and agreed
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit superfast USB3 outlets
 
Cost: £50
 

"Computer not upgraded and is degraded following the work."
 
 
Team:
Canton
 
 
 


Review 28 Sep 2014
Recommended by customer in NR13
52.6200, 1.4431
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The resolution of a printing problem plus assistance to get an Email problem resolved on an Ipad.
 
Cost: £50
 

"I have used Calica Computer Solutions on many occasions to resolve various computer problems and have always been well pleased with their results. So I do not hesitate to recommend them as a company you can trust."
 
 
Team:
Canton
 
 
 


Review 26 Sep 2014
Recommended by customer in NR4
52.6027, 1.2442
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Computer repairs/data recovery. Several visits, some data recovery, Widows operating system re-installed
 
Cost: £100
 

"Attended on time each visit and kept in touch via email between visits.
First time used on recommendation from friend.
Free with advice and suggestions relating to some difficulties experienced following reinstatement of system.
All work completed satisfactorily.
Recommended unreservedly."
 
 
Team:
Canton Anguish
 
 
 


Review 26 Sep 2014
Recommended by customer in NR13
52.6215, 1.4896
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sorting out all problems with the PC, particularly inability to connect to internet.
 
Cost: £50
 

"I have used Calica many times over the years. Canton is always very friendly good humored and professional. He takes a great deal o time and effort in solving the problems. I would recommend him wholeheartedly to anyone, particularly if like me you're a "silver surfer"."
 
 
Team:
Canton Anguish
 
 
 


Review 15 May 2014
Recommended by customer in NR30
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6622, 1.7195
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New harddrive for pc repaired and working well.
 
Cost: £125

"First time used this company. Friendly and efficient. Explained everything clearly. Computer working well now. Would use again and recommend."
 
 
 
 
 
 

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