| Satisfaction Ratings |
| |
|
|
|
Quality
|
9/10
|
 |
|
The quality of the products or services was as expected and agreed
|
|
|
Service
|
10/10
|
|
|
The team was friendly, helpful, considerate and professional
|
|
|
Value
|
9/10
|
|
|
The price represents value for money
|
|
|
|
Show All
|
|
| |
|
|
|
|
|
|
Charges
|
Yes
|
|
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
|
|
|
|
Timing
|
Yes
|
|
Before starting work, did the firm explain when the products or services would be provided.?
|
|
|
|
Payment
|
Yes
|
|
Before starting work, did the firm explain how and when to pay?
|
|
|
|
Reliable
|
Yes
|
|
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
|
|
|
|
Invoice
|
Yes
|
|
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
|
|
|
|
Guarantee
|
Yes
|
|
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
|
|
|
|
|
|
|
|
Customer Review
|
| |
Emergency purchase of hardware after equipment failure.
|
|
| |
| |
|
Team:
Adrian
|
| |
| |
|
|
| |
|
