VMit Ltd

Suite 1, Wensum Mount Business Centre, Hellesdon Low Road
Norwich
Norfolk
NR6 5AQ

52.6596, 1.2428

Computer Services

Listed under:  Computer Maintenance & Repairs, Computer Sales, Computer Services, Computer Training, IT Consultancy, IT Services / IT Support
100% recommended   Rating 9.6/10
290 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6/10 Overall Rating 9.6/10
Based on 290 reviews since 2011
 
 
 
Quality
9.7/10 Quality Rating 9.7
The quality of the products or services was as expected and agreed

 
Service
9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value
9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very impressed with the service. Which has resulted in us becoming customers and giving personal recommendation to another potential customer."   more
 
" The service provided by VMIT Ltd is excellent. I can contact the company at any time and get an immediate response and support. Highly recommended"   more
 
" My laptop crashed and wouldn't load windows. I took it to the store where I bought it who said it was unlikely anyone could repair it as Sony had stopped making laptops and parts weren't available....."   more
 
" Always use VMIT as I trust the company. Staff very helpful and pleasant. Would defiantly recommend."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 96%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 99%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 93%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 95%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 11
business 13
certainly 8
clearly 7
completely 6
computer 32
computers 10
continue 6
courteous 7
customer 7
definitely 9
efficient 40
efficiently 10
excellent 43
explain 9
explained 16
extremely 10
fast 9
friend 6
friendly 36
friends 10
future 8
Good 39
great 20
happy 18
help 13
helpful 46
Highly 24
impressed 7
informed 9
issues 7
knowledgeable 7
laptop 13
money 6
need 15
needed 19
Nils 43
pleased 16
problem 23
problems 18
professional 47
prompt 14
quickly 12
recommend 50
recommended 17
reliable 20
satisfied 19
service 118
VMIT 65
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  

Review 19 Jun 2017
Recommended by customer in NR25
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.9003, 1.1243
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Computer replacement & reconfiguration x 2 on PC and laptop.
 
Cost: £612
 

" Very impressed with the service.

Which has resulted in us becoming customers and giving personal recommendation to another potential customer. "
 
 
Team:
Nils Van Minden
 
 
 


Review 13 May 2017
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Female 

 I have known this business: 5 - 10 years 
52.6241, 1.2741
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Licence for 1 PC for 1 year Full PC healthcheck and maintenance TeamViewer remote control software annual fee Cost £135.83

" The service provided by VMIT Ltd is excellent. I can contact the company at any time and get an immediate response and support.

Highly recommended "
 
 
Team:
Nils
 
 
 


Review 25 Apr 2017
Recommended by customer in NR3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6444, 1.2961
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
My lap top would not load Windows. My data was retrieved first of all and then tests were run to diagnose the problem. The hard drive was okay and the hardware so it was restored to factory settings and then previous programmes were reinstalled.
 
Cost: £178
 

" My laptop crashed and wouldn't load windows. I took it to the store where I bought it who said it was unlikely anyone could repair it as Sony had stopped making laptops and parts weren't available. They said buying a new laptop would be the best option. I rang and spoke to Sony who were able over the phone to guide me into opening the repair page but this too didn't seem to work. I was reluctant to buy a new laptop as I'd only had this one three years and it was reasonably high spec. I also had deadlines I needed to complete. I looked on the trusted Traders website and found VMit recommended there. I rang them and they advised I bring it straight in. They kept the laptop over the weekend, diagnosed the problem and repaired it by Monday, keeping me informed over the weekend about their progress and giving an estimate of the cost. I picked up the repaired laptop on Monday morning and was able to get on with my work. They even reinstalled some of the programmes that had been on there previously as well as saving all my data.
The service was efficient and courteous and communication was excellent. I didn't want to buy new if my laptop had several more years life in it. I highly recommend this company. "
 
 
Team:
Nils Van Minden
 
 
 


Review 12 Feb 2017
Recommended by customer in NR8

 I'm: Male 

52.6739, 1.2261
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Antivirus software
 
Cost: £40
 

" Always use VMIT as I trust the company. Staff very helpful and pleasant. Would defiantly recommend. "
 
 
 
 


Review 19 Jan 2017
Recommended by customer in NR8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6934, 1.1917
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moved our reception computer to upstairs office including physically reconnection via Ethernet patch cable and gigabit switch.  Testing alongside user for good function.

" Good fast service. "
 
 
Team:
Nils Van Minden
 
 
 


Review 16 Nov 2016
Recommended by customer in NR19
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.6639, 0.9407
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Annual Computer Maintenance and Internet Security renewal, and help on a small BT problem
 
Cost: £164
 

" As usual VMit provided a very professional service and I would have no hesitation in recommending them to friends and family. "
 
 
Team:
Nils and Phil
 
 
 


Review 3 Nov 2016
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7748, 1.1325
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Supply new computer & all associated items; initial configuration & installation, data transfer & onsite connection; on site visit; supply remote control software for any assistance & maintenance required
 
Cost: £1230
 

" We were both relieved and delighted to find an all round IT specialist who could resolve and advise on all our IT queries and problems. Nils was friendly, very efficient and did exactly as he had specified on his quote. Most impressive and a huge reassurance for a small business like us! "
 
 
Team:
Nils
 
 
 


Review 19 Oct 2016
Recommended by customer in NR6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.6596, 1.2428
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Supplied new computer and back up drive
 
Cost: £1700
 

" As usual Nils and Phil provided and excellent service, from our initial discussions about how to solve our problems, to the provision and installation of the equipment.

Everything was completed quickly and efficiently. "
 
 
Team:
Nils & Phil
 
 
 


Review 30 Aug 2016
Recommended by customer in NR3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6376, 1.3012
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Troubleshooting a very sick laptop.
 
Cost: £194
 

" I fell victim to the forced Windows 10 update and it failed to recognise my computer was incompatible, resulting in an unusable computer. This was only discovered after many hours of work by Nils, above and beyond a regular health check, he persisted until he could hand my computer back in a working condition with Windows 7 re-installed. His customer service was impeccable; keeping me informed of progress and options. I can not recommend VMit highly enough.The cost includes an anti virus which he installed for me. "
 
 
Team:
Nils
 
 
 


Review 11 Aug 2016
Recommended by customer in CM15

 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.6298, 0.2963
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Update of laptop computer from Windows 7 to Windows 10
 
Cost: £74
 

" I was aware of VMiT and their services through contact with a friend and although VMiT operate in the Norwich area and I reside in Essex I was aware that they could do the required work remotely.

Having informed them of my Team Viewer identity all the work was carried out via the internet. All I had to do was leave my laptop powered up until the update was completed satisfactorily.

Any communication during this period was by telephone.

I was suprised at the amount of time taken to complete the update and perhaps this could have been mention at the beginning of the work. "
 
 
Team:
Nils Van Milden
 
 
 


Review 19 Jul 2016
Recommended by customer in NR8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.6800, 1.2096
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
I had problems with my laptop following a Microsoft update.
 
Cost: £75
 

" I called VMIT and dropped my device off on the way to a meeting. After leaving the meeting, I called and was advised it had been repaired and I could pick it up on the way back. The problem appeared to have been AVAST software being over zealous. As usual, VMIT solved the problem efficiently and enabled me to get back to running my business.

Good, efficient and effective problem solving "
 
 
Team:
Phil
 
 
 


Review 29 Jun 2016
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6757, 1.2073
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
I contacted VMit as the new free Windows 10 operating system was loaded onto my old computer and from that time on I was unable to gain access to any of my files. After exploratory investigation and a discussion with VMit I decided to buy a new computer. They obtained this for me, then they loaded Windows 10. After this they transferred all my information from the old computer to the new one.
 
Cost: £600
 

" From the outset VMit were totally professional. They explained everything to me, talking me through things I was not sure about. When I picked up my new computer they spent time ensuring I understood the new operating system and I recently received a follow up phone call to make sure I was still happy with everything. They are friendly, polite, offer good customer service and their prices reflect the work they do and appear fair. I would happy recommend this company. "
 
 
Team:
Nils Van Milden
 
 
 


Review 7 Jun 2016
Recommended by customer in IP6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.1532, 1.0448
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Update the laptop to Windows 10 and general maintenance of system.74.40

" I have always found the staff at VMIT Ltd. very helpful and courteous. I have always been satisfied with the work done. I was not used to a laptop when I first was in touch with the firm, they gave me good advice on what to do. "
 
 
Team:
Nils first introduced me to the laptop and got me started. I have since spoken to two other members of his staff and they have helped me with queries
 
 
 


Review 26 May 2016
Recommended by customer in NR34
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.4291, 1.5408
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We recently upgraded our computer to Windows 10 and had an Office 360 update. Sleman completed the work remotely using TeamViewer, the process was very smooth and caused minimal disruption to our operations.
 
Cost: £75
 

" Using Vmit to do our computer work has taken all the stress away from keeping our computers up to date with the latest programmes and updates. We always have a smooth and pleasurable experience whenever we deal with them.

We recently had our computer upgraded to Windows 10 and had an update for 360 office. Sleman completed the work remotely using TeamViewer, the process was very smooth and caused minimal disruption to our operations.

Vmit are always on the end of the phone if we need help and they deal with any problems promptly.
"
 
 
Team:
Sleman
 
 
 


Review 9 May 2016
Recommended by customer in NR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6629, 1.1762
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
I took in two laptops which had major problems. My HP laptop had various viruses, and Google Chrome wasn''t working as the system was too old to accept it. The laptop under went a health check, viruses removed, new search engine installed, and new anti virus protection also installed. Some rubbish was removed as well. All seems in perfect working order now. The other laptop, which is a Dell, is nearly 20 years old. It has caught everything going from viruses to possible colds!!! However, after checking it over, in order to get this laptop into a good working order, it would have proven to be very cost ineffective, as it would be cheaper to buy a new one. So, this laptop came home still in a non-working order, but that''s OK.
 
Cost: £75
 

" Slightly confusing at the beginning, as I found the address of the company, but ended up in a residential private road. I rang again, and was given another address. When I arrived at the correct address, I Was told that that was a very old address which should have been removed from Google.
However, I dealt with Nils, who was very clear and concise about what they can do for each laptop.
I received several phone calls explaining what can or cannot be done, as they went along.
Received a phone call when the work was completed.

Very fast and efficient service, polite and considerate to my needs.
Would use again for all our other tablets, laptops and computers.

Laptop is also now protected, so if I have any future problems the company can remotely access it and try and solve the problem from their office.
I also have various guarantees if viruses etc... slip onto the computer, they will do it for me. "
 
 
Team:
Mainly Nils, but collected from Phil
 
 
 


Review 29 Apr 2016
Recommended by customer in NR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6783, 1.2050
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Full computer health check after rogue remote control session from scammer pretending to be BT open reach. Securing Teamviewer.
 
Cost: £74
 

" I am so grateful to Vmit they are very professional and give me piece of mind especially after what I have just been through with scammers.
I highly recommend this Firm for Business or Domestic installations and computer services. "
 
 
Team:
Nils Van Minden and Phil
 
 
 


Review 12 Apr 2016
Recommended by customer in NR8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6934, 1.1917
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Computer had a problem after a software update.
 
Cost: £784
 

" Nils was very helpful and efficient. He came out to me and reviewed the situation. He explained what had happened to my computer and gave me options on how we could deal with it. He supplied me with a new computer with all my files transfered very quickly. "
 
 
Team:
Nils
 
 
 


Review 8 Apr 2016
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.7385, 1.2662
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
I upgraded some software, which caused issues with our Computers. Vmit upgraded our operating system, which resulted in Sage accounts needing some amending. I have a Third Party add on, Sage. Vmit contacted the Third Party and Sage on my behalf and re installed the add on for me. Vmit also updated our old Computer system, and supplied New Equipment, set this all up and made sure everything was working correctly. I have also purchased an annual maintenance package with Vmit.

" I was put in touch with Vmit as I had upgraded some Software, which caused issues with our Computer System. ( I had used them once before and was very impressed with them on that occasion)They advised me of the work that needed to be done, which involved work on Sage Accounts, as I have a Third Party add on, it was not a straightforward fix. They contacted Sage and The Third Party on my behalf, installed the amended program and arranged everything with Sage. Anything to do with an accounts package is a worry, but on no occasion did I have any worries. They provided me with regular up dates as to what was happening, also provided quotes for the work that need to be done.
They have also supplied and installed us with new Computers, Screens and associated equipment. This was all done with very little disruption to the day to day running of the business and in a very professional, polite and friendly manner.
Nothing was too much trouble for them, and always had time to answer any questions (however stupid they were)
I can not praise them highly enough and would always recommend them.
They offer a very reliable, professional service at very reasonable cost, and deserve to do well.
They will be looking after our Computers from now on, which is a great worry of my shoulders.
"
 
 
Team:
Nils and Phil
 
 
 


Review 30 Mar 2016
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5765, 1.1384
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
ongoing IT support
 
Cost: £3225
 

" VMit has provided us with ongoing maintenance for our computer network for the last year. Their proactive approach has meant that our IT has been running smoothly as problems were anticipated rather than reacted to. We have now been using VMit for the last 3 years during which they completely renewed our network, transferring us from an old bus network technology to a modern 2012 server based CAT5e network.” "
 
 
Team:
Nils Van Minden & Phil Rose
 
 
 


Review 29 Mar 2016
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6779, 1.2091
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Purchase of a new laptop and accessories
 
Cost: £733
 

" We needed to replace our computer and being cautious wanted to use someone we could trust and therefore sourced VMit from our local Trusted Trader book. We encountered a few problems in the first 2/3 weeks but they were very helpful and took time in resolving these issues. I would definitely recommend them to others and in fact did just the with our neighbours who had a problem with their existing computer "
 
 
Team:
Nils & Phil were especially helpful
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1