VMit Ltd

Suite 1, Wensum Mount Business Centre, Hellesdon Low Road
Norwich
Norfolk
NR6 5AQ

Computer Services

Listed under:  Computer Maintenance & Repairs, Computer Sales, Computer Services, Computer Training, IT Consultancy, IT Services / IT Support
100% recommended   Rating VMit Ltd 9.6/100
294 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 294 reviews since 2011
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the products or services was as expected and agreed
 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional
 
Value 9.3/10 Value Rating 9.3
The price represents value for money
 
 
 
Recent Reviews 
 
" We have been dealing with VMit for a number of years during which they acquired a new computer for us and set everything up including transferring files from our old machine. They have told us that we...."   more
 
" Compatibility between Apple and Android products is not straightforward and expert knowledge is required which this company provided in a friendly and helpful manner."   more
 
" Nils Van Minden was recommended to me, by my sister in law, whose brother had recently died and wanted his personal matters deleted from his computer. She had been very pleased with his sensitivity an...."   more
 
" Great - went the extra mile."   more
 
 
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Customer Reviews
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Review 20 Sep 2017
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
General health check and security update.

"We have been dealing with VMit for a number of years during which they acquired a new computer for us and set everything up including transferring files from our old machine. They have told us that we are welcome to ask them for help and advice at any time: as users who are not very computer literate this is reassuring and we have made use of this service. They are very patient."
 
 
Team:
Phil and Nils
 
 
 

Review 9 Aug 2017
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Downloading photos from my iPhone to my android laptop.

"Compatibility between Apple and Android products is not straightforward and expert knowledge is required which this company provided in a friendly and helpful manner."
 
 
Team:
Nils and Matthew
 
 
 

Review 24 Jul 2017
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full computer maintenance and security software installation. Troubleshooting printer and over-sensitive laptop touchpad

"Nils Van Minden was recommended to me, by my sister in law, whose brother had recently died and wanted his personal matters deleted from his computer. She had been very pleased with his sensitivity and utmost professionalism in the work carried out. Due to this, I had complete trust in Nils. I had been scammed by a company Blue Mist, who alleged to be part of microsoft and was not at all sure what they had done. I had already been to Curry's PC World who had not done a comprehensive job. I am not at all technical and had been unable to connect the laptop to the printer and they would not deal with that at all. I was just terrified of using it because I was getting harassing emails and phone calls from Blue Mist stating I owed £189.00 for work carried out. I just about managed personal emails. Nils quoted an amount for the initial work required. It took much longer than he anticipated but honoured the quote. There were lots of additional things that also needed attention for which there was an additional charge. Nils has spent many hours on this and has been very understanding, patient and professional, throughout, and I would have no hesitation in recommending him."
 
 
Team:
Nils Van Minden
 
 
 

Review 23 Jul 2017
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Computer health check

"Great - went the extra mile."
 
 
 
 

Review 19 Jun 2017
Recommended by customer in NR25
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Computer replacement & reconfiguration x 2 on PC and laptop.

"Very impressed with the service.

Which has resulted in us becoming customers and giving personal recommendation to another potential customer."
 
 
Team:
Nils Van Minden
 
 
 

Review 13 May 2017
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Licence for 1 PC for 1 year Full PC healthcheck and maintenance TeamViewer remote control software annual fee Cost £135.83

"The service provided by VMIT Ltd is excellent. I can contact the company at any time and get an immediate response and support.

Highly recommended"
 
 
Team:
Nils
 
 
 

Review 25 Apr 2017
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
My lap top would not load Windows. My data was retrieved first of all and then tests were run to diagnose the problem. The hard drive was okay and the hardware so it was restored to factory settings and then previous programmes were reinstalled.

"My laptop crashed and wouldn't load windows. I took it to the store where I bought it who said it was unlikely anyone could repair it as Sony had stopped making laptops and parts weren't available. They said buying a new laptop would be the best option. I rang and spoke to Sony who were able over the phone to guide me into opening the repair page but this too didn't seem to work. I was reluctant to buy a new laptop as I'd only had this one three years and it was reasonably high spec. I also had deadlines I needed to complete. I looked on the trusted Traders website and found VMit recommended there. I rang them and they advised I bring it straight in. They kept the laptop over the weekend, diagnosed the problem and repaired it by Monday, keeping me informed over the weekend about their progress and giving an estimate of the cost. I picked up the repaired laptop on Monday morning and was able to get on with my work. They even reinstalled some of the programmes that had been on there previously as well as saving all my data.
The service was efficient and courteous and communication was excellent. I didn't want to buy new if my laptop had several more years life in it. I highly recommend this company."
 
 
Team:
Nils Van Minden
 
 
 

Review 12 Feb 2017
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Antivirus software

"Always use VMIT as I trust the company. Staff very helpful and pleasant. Would defiantly recommend."
 
 
 
 

Review 19 Jan 2017
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved our reception computer to upstairs office including physically reconnection via Ethernet patch cable and gigabit switch.  Testing alongside user for good function.

"Good fast service."
 
 
Team:
Nils Van Minden
 
 
 

Review 16 Nov 2016
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Annual Computer Maintenance and Internet Security renewal, and help on a small BT problem

"As usual VMit provided a very professional service and I would have no hesitation in recommending them to friends and family."
 
 
Team:
Nils and Phil
 
 
 

Review 3 Nov 2016
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply new computer & all associated items; initial configuration & installation, data transfer & onsite connection; on site visit; supply remote control software for any assistance & maintenance required

"We were both relieved and delighted to find an all round IT specialist who could resolve and advise on all our IT queries and problems. Nils was friendly, very efficient and did exactly as he had specified on his quote. Most impressive and a huge reassurance for a small business like us!"
 
 
Team:
Nils
 
 
 

Review 19 Oct 2016
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supplied new computer and back up drive

"As usual Nils and Phil provided and excellent service, from our initial discussions about how to solve our problems, to the provision and installation of the equipment.

Everything was completed quickly and efficiently."
 
 
Team:
Nils & Phil
 
 
 

Review 30 Aug 2016
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Troubleshooting a very sick laptop.

"I fell victim to the forced Windows 10 update and it failed to recognise my computer was incompatible, resulting in an unusable computer. This was only discovered after many hours of work by Nils, above and beyond a regular health check, he persisted until he could hand my computer back in a working condition with Windows 7 re-installed. His customer service was impeccable; keeping me informed of progress and options. I can not recommend VMit highly enough.The cost includes an anti virus which he installed for me."
 
 
Team:
Nils
 
 
 

Review 11 Aug 2016
Recommended by customer in CM15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Update of laptop computer from Windows 7 to Windows 10

"I was aware of VMiT and their services through contact with a friend and although VMiT operate in the Norwich area and I reside in Essex I was aware that they could do the required work remotely.

Having informed them of my Team Viewer identity all the work was carried out via the internet. All I had to do was leave my laptop powered up until the update was completed satisfactorily.

Any communication during this period was by telephone.

I was suprised at the amount of time taken to complete the update and perhaps this could have been mention at the beginning of the work."
 
 
Team:
Nils Van Milden
 
 
 

Review 19 Jul 2016
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I had problems with my laptop following a Microsoft update.

" I called VMIT and dropped my device off on the way to a meeting. After leaving the meeting, I called and was advised it had been repaired and I could pick it up on the way back. The problem appeared to have been AVAST software being over zealous. As usual, VMIT solved the problem efficiently and enabled me to get back to running my business.

Good, efficient and effective problem solving"
 
 
Team:
Phil
 
 
 

Review 29 Jun 2016
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I contacted VMit as the new free Windows 10 operating system was loaded onto my old computer and from that time on I was unable to gain access to any of my files. After exploratory investigation and a discussion with VMit I decided to buy a new computer. They obtained this for me, then they loaded Windows 10. After this they transferred all my information from the old computer to the new one.

"From the outset VMit were totally professional. They explained everything to me, talking me through things I was not sure about. When I picked up my new computer they spent time ensuring I understood the new operating system and I recently received a follow up phone call to make sure I was still happy with everything. They are friendly, polite, offer good customer service and their prices reflect the work they do and appear fair. I would happy recommend this company."
 
 
Team:
Nils Van Milden
 
 
 

Review 7 Jun 2016
Recommended by customer in IP6
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Update the laptop to Windows 10 and general maintenance of system.74.40

"I have always found the staff at VMIT Ltd. very helpful and courteous. I have always been satisfied with the work done. I was not used to a laptop when I first was in touch with the firm, they gave me good advice on what to do."
 
 
Team:
Nils
 
 
 

Review 26 May 2016
Recommended by customer in NR34
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We recently upgraded our computer to Windows 10 and had an Office 360 update. Sleman completed the work remotely using TeamViewer, the process was very smooth and caused minimal disruption to our operations.

"Using Vmit to do our computer work has taken all the stress away from keeping our computers up to date with the latest programmes and updates. We always have a smooth and pleasurable experience whenever we deal with them.

We recently had our computer upgraded to Windows 10 and had an update for 360 office. Sleman completed the work remotely using TeamViewer, the process was very smooth and caused minimal disruption to our operations.

Vmit are always on the end of the phone if we need help and they deal with any problems promptly.
"
 
 
Team:
Sleman
 
 
 

Review 9 May 2016
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I took in two laptops which had major problems. My HP laptop had various viruses, and Google Chrome wasn''t working as the system was too old to accept it. The laptop under went a health check, viruses removed, new search engine installed, and new anti virus protection also installed. Some rubbish was removed as well. All seems in perfect working order now. The other laptop, which is a Dell, is nearly 20 years old. It has caught everything going from viruses to possible colds!!! However, after checking it over, in order to get this laptop into a good working order, it would have proven to be very cost ineffective, as it would be cheaper to buy a new one. So, this laptop came home still in a non-working order, but that''s OK.

"Slightly confusing at the beginning, as I found the address of the company, but ended up in a residential private road. I rang again, and was given another address. When I arrived at the correct address, I Was told that that was a very old address which should have been removed from Google.
However, I dealt with Nils, who was very clear and concise about what they can do for each laptop.
I received several phone calls explaining what can or cannot be done, as they went along.
Received a phone call when the work was completed.

Very fast and efficient service, polite and considerate to my needs.
Would use again for all our other tablets, laptops and computers.

Laptop is also now protected, so if I have any future problems the company can remotely access it and try and solve the problem from their office.
I also have various guarantees if viruses etc... slip onto the computer, they will do it for me."
 
 
Team:
Nils, Phil
 
 
 

Review 29 Apr 2016
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full computer health check after rogue remote control session from scammer pretending to be BT open reach. Securing Teamviewer.

"I am so grateful to Vmit they are very professional and give me piece of mind especially after what I have just been through with scammers.
I highly recommend this Firm for Business or Domestic installations and computer services."
 
 
Team:
Nils Van Minden and Phil
 
 
 
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