VMit Ltd

Suite 1, Wensum Mount Business Centre, Hellesdon Low Road
Norwich
Norfolk
NR6 5AQ

52.6596, 1.2428

Computer Services

Listed under:  Computer Maintenance & Repairs, Computer Sales, Computer Services, Computer Training, IT Consultancy, IT Services / IT Support
100% recommended   Rating 9.6/10
294 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 294 reviews since 2011
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the products or services was as expected and agreed

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We have been dealing with VMit for a number of years during which they acquired a new computer for us and set everything up including transferring files from our old machine. They have told us that we...."   more
 
" Compatibility between Apple and Android products is not straightforward and expert knowledge is required which this company provided in a friendly and helpful manner."   more
 
" Nils Van Minden was recommended to me, by my sister in law, whose brother had recently died and wanted his personal matters deleted from his computer. She had been very pleased with his sensitivity an...."   more
 
" Great - went the extra mile."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 96%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 99%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 93%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 95%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 12
business 13
certainly 8
clearly 7
completely 6
computer 34
computers 10
continue 6
courteous 7
customer 7
definitely 9
Efficient 40
efficiently 10
Excellent 43
explain 9
explained 16
extremely 10
fast 9
friend 6
friendly 37
friends 10
future 8
good 39
Great 21
happy 18
help 14
helpful 47
Highly 24
impressed 7
informed 9
issues 7
knowledgeable 7
laptop 14
money 6
need 15
needed 20
Nils 44
pleased 17
problem 23
problems 18
professional 48
prompt 14
quickly 12
recommend 50
recommended 18
reliable 20
satisfied 19
service 119
VMit 66
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Sep 2017
Recommended by customer in NR8

 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6769, 1.2160
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General health check and security update.
 
Cost: £130
 

"We have been dealing with VMit for a number of years during which they acquired a new computer for us and set everything up including transferring files from our old machine. They have told us that we are welcome to ask them for help and advice at any time: as users who are not very computer literate this is reassuring and we have made use of this service. They are very patient."
 
 
Team:
Phil and Nils
 
 
 


Review 9 Aug 2017
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.7062, 1.1208
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downloading photos from my iPhone to my android laptop.
 
Cost: £83
 

"Compatibility between Apple and Android products is not straightforward and expert knowledge is required which this company provided in a friendly and helpful manner."
 
 
Team:
Nils and Matthew
 
 
 


Review 24 Jul 2017
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6234, 1.2803
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full computer maintenance and security software installation. Troubleshooting printer and over-sensitive laptop touchpad
 
Cost: £298
 

"Nils Van Minden was recommended to me, by my sister in law, whose brother had recently died and wanted his personal matters deleted from his computer. She had been very pleased with his sensitivity and utmost professionalism in the work carried out. Due to this, I had complete trust in Nils. I had been scammed by a company Blue Mist, who alleged to be part of microsoft and was not at all sure what they had done. I had already been to Curry's PC World who had not done a comprehensive job. I am not at all technical and had been unable to connect the laptop to the printer and they would not deal with that at all. I was just terrified of using it because I was getting harassing emails and phone calls from Blue Mist stating I owed £189.00 for work carried out. I just about managed personal emails. Nils quoted an amount for the initial work required. It took much longer than he anticipated but honoured the quote. There were lots of additional things that also needed attention for which there was an additional charge. Nils has spent many hours on this and has been very understanding, patient and professional, throughout, and I would have no hesitation in recommending him."
 
 
Team:
Nils Van Minden
 
 
 


Review 23 Jul 2017
Recommended by customer in NR10

 I'm: Male 

52.6930, 1.3241
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Computer health check

"Great - went the extra mile."
 
 
 
 


Review 19 Jun 2017
Recommended by customer in NR25
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.9003, 1.1243
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Computer replacement & reconfiguration x 2 on PC and laptop.
 
Cost: £612
 

"Very impressed with the service.

Which has resulted in us becoming customers and giving personal recommendation to another potential customer."
 
 
Team:
Nils Van Minden
 
 
 


Review 13 May 2017
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Female 

 I have known this business: 5 - 10 years 
52.6241, 1.2741
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Licence for 1 PC for 1 year Full PC healthcheck and maintenance TeamViewer remote control software annual fee Cost £135.83

"The service provided by VMIT Ltd is excellent. I can contact the company at any time and get an immediate response and support.

Highly recommended"
 
 
Team:
Nils
 
 
 


Review 25 Apr 2017
Recommended by customer in NR3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6444, 1.2961
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My lap top would not load Windows. My data was retrieved first of all and then tests were run to diagnose the problem. The hard drive was okay and the hardware so it was restored to factory settings and then previous programmes were reinstalled.
 
Cost: £178
 

"My laptop crashed and wouldn't load windows. I took it to the store where I bought it who said it was unlikely anyone could repair it as Sony had stopped making laptops and parts weren't available. They said buying a new laptop would be the best option. I rang and spoke to Sony who were able over the phone to guide me into opening the repair page but this too didn't seem to work. I was reluctant to buy a new laptop as I'd only had this one three years and it was reasonably high spec. I also had deadlines I needed to complete. I looked on the trusted Traders website and found VMit recommended there. I rang them and they advised I bring it straight in. They kept the laptop over the weekend, diagnosed the problem and repaired it by Monday, keeping me informed over the weekend about their progress and giving an estimate of the cost. I picked up the repaired laptop on Monday morning and was able to get on with my work. They even reinstalled some of the programmes that had been on there previously as well as saving all my data.
The service was efficient and courteous and communication was excellent. I didn't want to buy new if my laptop had several more years life in it. I highly recommend this company."
 
 
Team:
Nils Van Minden
 
 
 


Review 12 Feb 2017
Recommended by customer in NR8

 I'm: Male 

52.6739, 1.2261
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Antivirus software
 
Cost: £40
 

"Always use VMIT as I trust the company. Staff very helpful and pleasant. Would defiantly recommend."
 
 
 
 


Review 19 Jan 2017
Recommended by customer in NR8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6934, 1.1917
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved our reception computer to upstairs office including physically reconnection via Ethernet patch cable and gigabit switch.  Testing alongside user for good function.

"Good fast service."
 
 
Team:
Nils Van Minden
 
 
 


Review 16 Nov 2016
Recommended by customer in NR19
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.6639, 0.9407
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual Computer Maintenance and Internet Security renewal, and help on a small BT problem
 
Cost: £164
 

"As usual VMit provided a very professional service and I would have no hesitation in recommending them to friends and family."
 
 
Team:
Nils and Phil
 
 
 

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