Richardson & Starling

Unit 9 Block 6 Myregomie Place, Mitchelston Ind Est
Kirkcaldy
Fife
KY1 3NA

56.1375, -3.1387

Damp Proofing & Timber Preservation

Listed under:  Damp Proofing and Timber Treatment, Timber Preservation
100% recommended   Rating 9.8/10
11 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 11 reviews since 2011
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very pleasant and very straightforward company to work with."   more
 
" Very happy with work carried out & happy with staff doing the work. Very professional throughout."   more
 
" All workmen were very capable, tidy and professional. Cannot praise them enough."   more
 
" Inherently a messy task to execute. Carried out with maximum protection and minimum mess. Every bit as good as the last job they did in my home 43 years ago."   more
 
About Us


Richardson & Starling are celebrating 75 years as damp proofing and timber decay specialists in Scotland and the North of England.

Our team of experienced, professional surveyors and technicians give you peace of mind to let Richardson & Starling stamp out your damp and rot problems and transform your windows and basements.

Our dedication to excellent customer service and quality of workmanship makes Richardson & Starling a company you can rely on.

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 91%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 90%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Excellent 2
good 2
professional 2
recommend 2
capable 1
class 1
dampness 1
easy 1
execute 1
extremely 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 15 Mar 2018
Recommended by customer in KY11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.0311, -3.3637
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent workmanship.
Great on site guys, Jim and Ryan.
 
Cost: £950

"Very pleasant and very straightforward company to work with."
 
 
 
 
Team:
Jim Ryan
 
 
 


Review 28 Nov 2017
Recommended by customer in KY1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
56.0885, -3.1605
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £690
 
 
Team:
Graham Sean Terry
 
 
 


Review 8 Jun 2014
Recommended by customer in KY6
 My Age: 40 - 49 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
56.2018, -3.2103
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rising damp treatment to living room wall.
 
Cost: £792

"Very happy with work carried out & happy with staff doing the work. Very professional throughout."
 
 
 
 
 
 


Review 11 Mar 2014
Recommended by customer in KY5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
56.1305, -3.3061
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing damp plaster, injecting chemical damp proof, adding extra stain to walls, replastering walls.
 
Cost: £1000

"All workmen were very capable, tidy and professional. Cannot praise them enough."
 
 
 
 
 
 


Review 11 Mar 2014
Recommended by customer in KY3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.0517, -3.2973
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of damp contaminated plaster work, fitting a waterproof membrane and replastering. Strip down plaster from specified walls. Insert chemical damp proof course. Replaster as required. Fill external holes with waterproof cement.
 
Cost: £1756

"Inherently a messy task to execute. Carried out with maximum protection and minimum mess. Every bit as good as the last job they did in my home 43 years ago."
 
 
 
 
 
 


Review 13 Feb 2014
Recommended by customer in KY12
56.0815, -3.4962
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £450

"Excellent work"
 
 
 
 
 
 


Review 10 Oct 2013
Recommended by customer in KY2
56.1085, -3.1689
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Penetrating wall damp by way of sealed-off room chimney. Removal of contamination plaster. Fitting water proof wall membrane & re-plastering for smooth wall ready for internal.
 
Cost: £530

"Very professionally presented written technical report having the house and gable well dampness problem. Along with programme of work and quotation to repair. Impressed from start to finish of the work carried out. No hesitation in using again."
 
 
 
 
 
 


Review 12 Aug 2013
Recommended by customer in KY2
56.1227, -3.2020
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1996

"Excellent – would recommend."
 
 
 
 
 
 


Review 8 Aug 2013
Recommended by customer in KY3
56.0660, -3.1799
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £750

"A good firm to have in & about one’s house."
 
 
 
 
 
 


Review 21 Jul 2013
Recommended by customer in KY8
56.2024, -2.9953
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £650

"First class job. Would recommend R & S to anyone."
 
 
 
 
 
 


Review 18 Dec 2011
Recommended by customer in KY12
56.0629, -3.5826
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I have used Richardson & Starling on numerous occasions for the past twenty five years and have found them extremely reliable, great service and easy to deal with superb company."
 
 
 
 
 
 

Back to top

1