The Swallows Day Care Centre

40 Station Road, Salhouse
Norwich
Norfolk
NR13 6NY

52.6728, 1.3915

Day Care Centre

Listed under:  Care Home - Adult Day Care Centre, Care Home - Adult Dementia Care
100% recommended   Rating 9.7/10
30 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 30 reviews since 2015
 
 
 
Safe 9.8/10 Safe Rating 9.8
I feel that I am in safe hands

 
Caring 9.8/10 Caring Rating 9.8
I am treated with kindness, compassion, dignity and respect

 
Responsive 9.6/10 Responsive Rating 9.6
The service is organised to meet my needs

 
Effective 9.8/10 Effective Rating 9.8
The care improves the quality of my life

 
Value 9.5/10 Value Rating 9.5
The service offers value for money

 
 
 
Recent Reviews 
 
" friendly, fun, and lovely nails."   more
 
" Wife very happy to leave Trevor in a friendly and helpful environment and treated with dignity, no complaints from Trevor when he attends which puts my mind at rest knowing he is receiving the care he...."   more
 
" My mother Margaret attends the swallows day care three times a week. the staff are excellent, they look after my mother in a caring way, respecting her wish's and needs, they are always happy and smi...."   more
 
" My husband has been very happy at the swallows. The carers,facilities and general atmosphere are first class. He is not an easy person to deal with but the carers have worked wonders with him."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Here when I need them: 100%
I can rely on my carers to be available when I need them
 
Preparing food and medicine: 100%
I can rely on my carers to prepare my food, drink & medicine when I need them
 
Asking for my agreement: 100%
I can rely on my carers to ask if I agree to any new treatment or care
 
Support to make decisions: 100%
I can rely on my carers to help me make decisions, when I need support
 
Coordinating with others: 100%
I can rely on my carers to explain my needs to new staff or other services
 
Choices of care and fees: 100%
I can rely on my carers to explain my choices of care and any fees I must pay
 
Questions or complaints: 100%
I can rely on my carers to answer my questions or respond to complaints
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

activities 2
advanced 2
Alzheimers 2
atmosphere 3
attends 4
care 7
cared 3
carer 4
caring 5
centre 2
daycare 2
deteriorate 2
early 2
enjoys 4
environment 4
excellent 2
family 2
food 2
forward 2
friendly 6
general 2
good 5
happy 7
help 3
helped 2
helpful 3
husband 2
just 2
kindness 2
leave 3
Life 2
mother 2
myself 2
needs 3
nice 2
offer 2
personal 3
pick 2
place 3
recommend 2
respite 3
rest 2
seeing 2
service 2
stimulation 2
support 2
swallows 16
totally 2
week 5
wife 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 14 Nov 2017
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6420, 1.5468
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 9/10
The care improves the quality of my life
Value 7/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
 
 


Review 7 Sep 2017
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.5826, 1.5138
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
I attend the center 3 days a week.
 

"friendly, fun, and lovely nails."
 
 
 
 
Team:
Jo The Boss
 
 
 


Review 13 Jul 2017
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6391, 1.3230
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Responsive 9/10
The service is organised to meet my needs
Effective 9/10
The care improves the quality of my life
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
The care Trevor receives meets all his needs he is communicating more and with company that stimulates him.
 

"Wife very happy to leave Trevor in a friendly and helpful environment and treated with dignity, no complaints from Trevor when he attends which puts my mind at rest knowing he is receiving the care he needs. "
 
 
 
 
Team:
Sally
 
 
 


Review 2 Feb 2017
Recommended by customer in NR13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.5868, 1.5537
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Day care three times a week

"My mother Margaret attends the swallows day care three times a week. the staff are excellent, they look after my mother in a caring way, respecting her wish's and needs, they are always happy and smiling and available to talk to. The swallows provide a nourishing meal , which my mother enjoys. The Swallows is very clean and well presented, and caters for my mothers social needs, the staff advise me of any personal issues my mother has, ie eating problems and deal with this accordenly after obtaining my permission. As a carer myself I recommend the Swallows to my clients when asked about daycare. I do not believe there are any improvements to be made as the service the Swallows give is excellent ."
 
 
Team:
All the staff are fantastic
 
 
 


Review 2 Feb 2017
Recommended by customer in NR13

 I'm: Male 

52.6519, 1.4500
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
day care for my husband who has vascular dementia

"My husband has been very happy at the swallows. The carers,facilities and general atmosphere are first class. He is not an easy person to deal with but the carers have worked wonders with him."
 
 
Team:
Jo, Kim in fact all of them
 
 
 


Review 30 Jan 2017
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6410, 1.3527
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
The care my wife received at the 'Swallows' at salhouse is two days per week from 10 AM until 4 PM.
 

"The 2 days my wife attends the Swallows is respite for me, her main carer. It is also good for my wife who has advanced Alzheimer and is totally immobile. She knows when it is day care day and seems to 'come alive'."
 
 
 
 
Team:
Kim Sandy
 
 
 


Review 24 Jan 2017
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6511, 1.4393
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Show All
 
 
Customer Review
 
Excellent-mother says you provide peace and security.
 

"Daughter:
Always very helpful and offer advice and support readily - have seen a life line. "
 
 
 
 
 
 


Review 23 Jan 2017
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
52.6247, 1.4362
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Day care.
 

"I am more than satisfied with the care i receive.

Jim.
Client."
 
 
 
 
 
 


Review 20 Jan 2017
Recommended by customer in NR3
 My Age: 50 - 59 
52.6460, 1.2913
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
 
 


Review 13 May 2016
Recommended by customer in NR9
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6040, 1.1895
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
My husband has Alzheimers and the day care staff are fantastic with him . They look after all his needs with dignity and care. He smiles now,never could get him to smile, but daycare certainly brings Andrew back to life
 

"I am the wife of Andrew who attend the daycare 5 days a week. They, the staff are not only there for Andrew, but for us as a family. My son and my self. They have helped me/us through dark times seeing Andrew deteriorate and he is only go full. Fantastic place. Shame they didn't do respite. Such a caring environment."
 
 
 
 
Team:
Julie Cameron
 
 
 

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