William P. Whiland & Son Ltd.

Lime Road, Broadmeadow Estate
Dumbarton
West Dunbartonshire
G82 2EL

55.9481, -4.5724

Disability Access Solutions

Listed under:  Disability Access
100% recommended   Rating 9.4/10
41 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 41 reviews since 2016
 
 
 
Quality 9.3/10 Quality Rating 9.3
The quality of the work was as expected and agreed

 
Tidy 9.4/10 Tidy Rating 9.4
There was little disruption and the site was left clear and tidy

 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very satisfied with the service provided by this company. The ramp is of very good quality and was efficiently installed and the site left tidy."   more
 
" Process takes too long, some people need access quicker than the length of time it takes to erect the ramp."   more
 
" I don't know about the cost as it was done through my OT and council. But I can say that they were very polite and every thing was tidied up. The ramp looks fantastic and I am now able to get out and ...."   more
 
" Perfect supplier and workman 1st class."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 87%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 97%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 86%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 69%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

class 2
council 2
efficient 2
fitted 2
friendly 3
good 4
happy 3
installation 3
people 2
pleased 2
professional 2
quality 2
ramp 8
service 2
team 4
tidy 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 30 Oct 2017
Recommended by customer in EH10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
55.9088, -3.2042
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Disabled external access ramp
 
Cost: £3882

"Very satisfied with the service provided by this company.
The ramp is of very good quality and was efficiently installed and the site left tidy."
 
 
 
 
 
 


Review 5 Oct 2017
Recommended by customer in KA1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.6054, -4.5168
 
 
Satisfaction Ratings
 
Quality 5/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 5/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Erect a galvanised ramp to the rear of property.
 
Cost: £2998

"Process takes too long, some people need access quicker than the length of time it takes to erect the ramp."
 
 
 
 
 
 


Review 14 Sep 2017
Recommended by customer in EH26
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.8333, -3.2287
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Access ramp.
 

"I don't know about the cost as it was done through my OT and council. But I can say that they were very polite and every thing was tidied up. The ramp looks fantastic and I am now able to get out and about with no problem.
Thank you."
 
 
 
 
 
 


Review 6 Sep 2017
Recommended by customer in EH54
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.8857, -3.5369
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Build ramp from front door across garden path down double driveway.
 
Cost: £719

"Perfect supplier and workman 1st class."
 
 
 
 
 
 


Review 24 Aug 2017
Recommended by customer in PA37
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.5084, -5.3902
 
 
Satisfaction Ratings
 
Quality 5/10
The quality of the work was as expected and agreed
Tidy 5/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Modular ramp for wheelchair access.
 

"Was not happy with some of the vertical supports which were not plumb!!_Had to be braced with strengthening which spoilt overall appearance from the rear garden. Otherwise, very happy with the ramp."
 
 
 
 
 
 


Review 14 Aug 2017
Recommended by customer in PA48
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.7431, -6.3794
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To install a modular galvanized access ramp as per drawing c/w handrails, steps & gate to 1:16 gradient.
Low new slabs.
Fit threshold ramp at door.
Tidy site on completion.
Prepare drawings & submit for building warrant.
 
Cost: £17247
 
 
 
 


Review 10 Aug 2017
Recommended by customer in G82
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.9424, -4.5442
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Access ramp.
 
 
 
Team:
~
 
 
 


Review 27 Jul 2017
Recommended by customer in G83
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.9717, -4.5555
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Modular access ramp.
 
Cost: £2133

"The job was offered by west dunbarton council as a part of grant scheme."
 
 
 
 
 
 


Review 21 Jul 2017
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.4935, -4.5989
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 20 Jul 2017
Recommended by customer in PA34
56.4014, -5.4635
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Disabled access ramp to front door.
 
 
 
 
 

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