Dalbeattie Appliance Centre

Alpine Street
Dalbeattie
Dumfries & Galloway
DG5 4HH

54.9326, -3.8184

Domestic Appliance Engineers

Listed under:  Cooker Servicing / Repairs, Domestic Appliance Repairs, Dyson repairs, Washing Machine Repairs
100% recommended   Rating 9.9/10
147 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 147 reviews since 2015
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The Engineer had agreed an appointment time to suit my schedule. He arrived on time and phoned in advance to check it was still OK to arrive as agreed. He was very personable and made sure he had expl...."   more
 
" Excellent Service. Reliable and helpful."   more
 
" Dalbeattie Appliance Centre provide a fantastic and friendly service. They have helped repair many items for me personally and for properties that I rent out. From dishwashers to washing machines, tum...."   more
 
" From start to finish I experienced very helpful and professional advice and support in not just my hoover service but also on working other appliances including the dishwasher that they supplied."   more
 
About Us


Robert Kirk has 36 years experience, offers 6 months warranty on all repairs and is a member of the White Goods Trade Association.

Dalbeatie Appliance Centre/Galloway Appliance Repairs offers an unbeatable service with professional repairs carried out at a fraction of the replacement cost. Call us today on 01556 288613

Please see Website for opening times!
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 85%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 81%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 86%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 3
Appliance 4
appliances 4
arrived 11
called 3
certainly 3
check 5
clean 6
Cleared 3
competent 3
cooker 4
correct 3
customer 3
definitely 4
delighted 4
dishwasher 3
efficient 11
efficiently 7
electrical 3
element 3
excellent 26
explained 6
Extremely 8
Fast 3
fault 5
faulty 3
Fitted 4
fix 4
friendly 15
good 20
happy 8
helpful 18
Kirk 14
machine 7
parts 6
pleasant 6
pleased 11
Polite 6
problem 11
professional 12
quick 7
quickly 13
reasonable 6
recommend 15
Reliable 9
repair 8
Robert 28
Satisfied 8
service 42
tidy 9
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Apr 2018
Recommended by customer in DG5

 I'm: Male 

54.8859, -3.8112
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Attended to fault on Dishwasher
 
Cost: £35
 

"The Engineer had agreed an appointment time to suit my schedule. He arrived on time and phoned in advance to check it was still OK to arrive as agreed. He was very personable and made sure he had explored all potential causes of the machine's failure before he left site. He then phoned later in the day to check all was good before sending through his invoice. Communication levels were excellent. Fully recommend."
 
 
Team:
Robert Kirk
 
 
 


Review 8 Apr 2018
Recommended by customer in DG2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.0360, -3.8301
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repaired my Washing Machine and Dishwasher on separate occasions.

"Excellent Service. Reliable and helpful."
 
 
Team:
Robert Kirk
 
 
 


Review 28 Mar 2018
Recommended by customer in DG5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
54.9374, -3.8341
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I have used Dalbeattie Appliance Centre many times at different properties for repair work to ovens, dishwashers and washing machines and also to install new machines and also to hire their carpet cleaner.

"Dalbeattie Appliance Centre provide a fantastic and friendly service. They have helped repair many items for me personally and for properties that I rent out. From dishwashers to washing machines, tumble dryers, ovens. I also often hire their carpet cleaner which is amazing. Robert really knows his stuff and is great at explaining what has gone wrong and what is required to repair it and how much parts might be. I have also bought new items from them and again the items have all been excellent. Dalbeattie Appliance Centre is always my first port of call. I highly recommend them."
 
 
Team:
Robert Kirk
 
 
 


Review 28 Mar 2018
Recommended by customer in DG7
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.9454, -3.9278
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Serviced my Dyson hover,
 
Cost: £35
 

"From start to finish I experienced very helpful and professional advice and support in not just my hoover service but also on working other appliances including the dishwasher that they supplied."
 
 
Team:
Robert and Susan Kirk
 
 
 


Review 5 Jun 2017
Recommended by customer in DG5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.9357, -3.8146
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £111

"Work was done quickly and efficiently.
Came quickly; diagnosed a problem. Ordered new part, after clearing with me. Part arrived and was installed quickly and so far no problems.
"
 
 
 
 
Team:
Robert
 
 
 


Review 5 May 2017
Recommended by customer in DG7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.8838, -4.1832
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to dishwasher.
 
Cost: £35

"Dishwasher fine problem was a faulty switch. Safety check carried out.
10 reduction in charge as job was simple."
 
 
 
 
Team:
Robert
 
 
 


Review 5 May 2017
Recommended by customer in DG7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.9375, -3.9262
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixed dishwasher-new wiring.
 
Cost: £45

"Excellent service from Robert get again. Fast, efficient and reliable. Would not hesitate to recommend him. Fair pricing and always responds quickly, fantastic. "
 
 
 
 
Team:
Robert Kirk
 
 
 


Review 2 May 2017
Recommended by customer in DG5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.9309, -3.8205
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair dishwasher.
 
Cost: £56

"Robert arrived when he said he would complete the repair quickly giving me on a breakdown of costs and guarantee.
I would be happy to use them again of recommend them to friends."
 
 
 
 
Team:
Robert
 
 
 


Review 2 May 2017
Recommended by customer in DG5
54.9489, -3.8141
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairing cooker.
 
Cost: £55

"Good service provided."
 
 
 
 
Team:
Robert
 
 
 


Review 28 Apr 2017
Recommended by customer in DG5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
54.9239, -3.8175
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixed cooker
Checked found fault fixed grill element and fan element.
Assemble(earth leak) tested electrical safety check.
 
Cost: £72

"Excellent service.
Highly recommend."
 
 
 
 
Team:
Robert
 
 
 


Review 18 Apr 2017
Recommended by customer in DG5
54.9361, -3.8171
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixing pump in washing machine.
 
Cost: £51

"Very efficient - came within a few hours of calling.
Friendly.
Knowledgeable.
Fixed promptly.
"
 
 
 
 
Team:
Robert
 
 
 


Review 12 Apr 2017
Recommended by customer in DG5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
54.9336, -3.8078
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renewing carbon brushes in an integral washing machine.
 
Cost: £53

"Brilliant! Thought, I would need a new machine as it's 10 years old but Robert showed me what was wrong and had it working like a dream in no time."
 
 
 
 
Team:
Robert
 
 
 


Review 11 Apr 2017
Recommended by customer in DG5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
54.8683, -3.7825
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced faulty main motor brushes on washing machine. Tested operation and did electrical safety check.
 
Cost: £51

"Extremely pleased with service and price"
 
 
 
 
Team:
Robert
 
 
 


Review 5 Apr 2017
Recommended by customer in DG7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
54.8671, -4.1590
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted new grill element in Bosch oven.
 
Cost: £103

"Excellent worker has done a number of repairs for us over the years."
 
 
 
 
Team:
Rorert
 
 
 


Review 4 Apr 2017
Recommended by customer in DG5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.9357, -3.8300
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £294

"The price included the attempt to fix the old washing machine and its disposal."
 
 
 
 
Team:
Robert
 
 
 


Review 3 Apr 2017
Recommended by customer in DG5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.9328, -3.8218
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced faulty drum rear bearing.
 
Cost: £57
 
 
Team:
Robert
 
 
 


Review 29 Mar 2017
Recommended by customer in DG5
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
54.8828, -3.8137
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Superior.
 

"More than satisfied."
 
 
 
 
Team:
Robert
 
 
 


Review 21 Mar 2017
Recommended by customer in DG7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.9498, -3.9272
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Checked dishwasher and replaced water heater assembly.
 
Cost: £97

"Robert was very helpful and kept us informed about the part he ordered."
 
 
 
 
Team:
Robert
 
 
 


Review 17 Mar 2017
Recommended by customer in DG7
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
54.8428, -3.8731
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace motor brushes and attend and assess job.
 
Cost: £66

"Very satisfied with job and will definitely use again.
Very satisfied with the charges."
 
 
 
 
Team:
Robert
 
 
 


Review 13 Mar 2017
Recommended by customer in DG7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.946157, -3.939584
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair start switch on tumble dryer.
 
Cost: £46

"Friendly and helpful. Would recommend him to anyone.
Good job! "
 
 
 
 
Team:
Robert
 
 
 

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