City Domestics

78 The Shrublands, Horsford
Norwich
Norfolk
NR10 3EL

52.7061, 1.2406

Domestic Appliance Engineers

Listed under:  Appliance Repairs, Appliance Repairs - cookers, Appliance Repairs - dish washers, Appliance Repairs - tumble dryers, Appliance Repairs - vacuums, Appliance Repairs - Washing machines
100% recommended   Rating 9.9/10
290 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 290 reviews since 2013
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very good, prompt service."   more
 
" Did a thorough job."   more
 
" Very professional and friendly. Kept us informed all the way through what was being done. Will definitely use again if the need arises."   more
 
" Very good work, we were very pleased with the work and price, was friendly helpful. We would call him again. Thank you."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 93%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 92%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 15
brilliant 7
called 11
chap 8
City 18
clean 15
Cleaned 7
clearly 8
competent 6
courteous 7
customer 8
Dave 12
David 47
definitely 15
Domestics 15
efficient 27
efficiently 11
engineer 7
Excellent 47
explained 28
extremely 9
family 7
fault 11
fixed 13
Friendly 63
friends 10
good 43
happy 12
helpful 42
highly 13
machine 35
man 14
pleasant 15
pleased 19
polite 27
problem 32
professional 35
prompt 29
quickly 15
Really 13
recommend 46
Reliable 12
repair 14
satisfied 16
service 71
thorough 17
tidy 15
Ward 24
washing 13
working 14
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 11 Jun 2018
Recommended by customer in NR7
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6396, 1.3480
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 5/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced element in a washer/dryer.
 
Cost: £72
 
 
 
 


Review 4 Jun 2018
Recommended by customer in NR9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6539, 1.1588
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Inspect and repair a washing machine.
 
Cost: £63

"Very good, prompt service."
 
 
 
 
Team:
David Ward
 
 
 


Review 22 May 2018
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
52.6524, 1.1591
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Checked drum for bearing.
Removed clay drudge from drum.
 
Cost: £35

"Did a thorough job."
 
 
 
 
 
 


Review 10 May 2018
Recommended by customer in NR9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6529, 1.1592
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To locate leak on whirlpool washing machine, breather pipe has come off, unblocked and reattaching machine tested.
All okay.
 
Cost: £45

"Very professional and friendly.
Kept us informed all the way through what was being done.
Will definitely use again if the need arises."
 
 
 
 
 
 


Review 8 May 2018
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Female 
 I have known this business: 5 - 10 years 
52.6522, 1.2948
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To fit oven element, in Beko cooker.
 

"Very good work, we were very pleased with the work and price, was friendly helpful.
We would call him again.
Thank you."
 
 
 
 
 
 


Review 30 Apr 2018
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6082, 1.0858
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £35

"Very reasonable charge for the work above and time spent."
 
 
 
 
 
 


Review 16 Apr 2018
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5823, 0.9755
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mending washing machine.
 
Cost: £60

"Excellent job.
Recommend to anyone."
 
 
 
 
 
 


Review 11 Apr 2018
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.5622, 1.3461
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairing washing machine (Twin tub hot point).
Replacing spinner unit.
 
Cost: £135

"Very good and professional.
Workmanship polite and very friendly and excellent."
 
 
 
 
Team:
City
 
 
 


Review 3 Apr 2018
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6570, 1.3317
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To check over washing machine.
 
Cost: £45

"Very polite and professional."
 
 
 
 
 
 


Review 3 Apr 2018
Recommended by customer in NR8
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.6885, 1.1973
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fitting of heating element to washing machine.
 
Cost: £57

"I have used this company previously and was pleased with work carried out.
Would recommend and would use again. "
 
 
 
 
 
 


Review 28 Mar 2018
Recommended by customer in NR7
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6532, 1.3195
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carry out repairs to Bosch Washing machine.
Fit carbon blushes and test.
 
Cost: £50

"As ever, punctual, meticulous, neat and tidy and explained each step to be done."
 
 
 
 
 
 


Review 28 Mar 2018
Recommended by customer in NR4

 I'm: Male 

52.6036, 1.2409
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
If to repair to a hotpoint washing machine or buy a new one

"Although we did not use City Domestic the chap gave excellent advise and that was to scrap the 7 year old washing machine after hearing of the faults. Thank you for your help."
 
 
 
 


Review 20 Mar 2018
Recommended by customer in NR6
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.662201, 1.288345
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renewing heaser on washing machine.
 
Cost: £68

"I was more than satisfied with the work carried out by this company."
 
 
 
 
 
 


Review 15 Mar 2018
Recommended by customer in NR13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6778, 1.4864
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit grill element to Neff cooker.
Customer supplied part.
 
Cost: £45

"Very knowledgeable and helpful.
Gave advice over the phone on part required and fitted when delivered."
 
 
 
 
Team:
David Ward
 
 
 


Review 7 Mar 2018
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.6571, 1.1547
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced element on cooker.
 
Cost: £45

"Quick efficient service."
 
 
 
 
 
 


Review 1 Mar 2018
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6977, 1.2437
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
John was unable to give me an estimate as we didn't know the problem.
However he came the same day as I phoned him, found a manufacturing fault, and repaired it at a very reasonable cost.
The motor on my Samsung washing machine had not been fixed properly and was causing it to touch against the drum until it finally packed up
 
Cost: £35

"John is a very experienced engineer and trustworthy.
I wouldn't hesitate to use him again.
He is also very reasonable when it comes to cost.
I would definitely use him again for any appliances."
 
 
 
 
Team:
John
 
 
 


Review 16 Feb 2018
Recommended by customer in NR8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6929, 1.2132
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To locate fault on a hot point automatic washing machine which was not heating.
Found to be faulty and replaced heater.
 
Cost: £60

"Engineer visited property on the same day as called.
Very polite and helpful.
Brought part with him.
Replaced quickly and with efficiency.
Would diffidently recommend."
 
 
 
 
 
 


Review 9 Feb 2018
Recommended by customer in NR10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7570, 1.3064
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New door seal to washing machine.
 
Cost: £70

"David was very polite and friendly.
He did a very thorough job and solved the problem."
 
 
 
 
 
 


Review 6 Feb 2018
Recommended by customer in NR4
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6092, 1.2813
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Filter on pump.
Blocked-unblock.
Plus test.
 
Cost: £45

"Work was satisfactory he was very polite."
 
 
 
 
 
 


Review 2 Feb 2018
Recommended by customer in NR3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6459, 1.2966
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To diagnose faults with a Miele tumble dryer and Bertazzoni oven, then to fit supplied parts.
 
Cost: £55

"David was very quick turning up on the same day as calling in both cases.
He talked me through the process of what he was doing which will help me find faults myself in the future and offered helpful advise on maintenance too.
I would definitely recommend his services to others."
 
 
 
 
 
 

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