Servicepoint (Norwich) Ltd

32 Winsford Way
NORWICH
Norfolk
NR5 0DH
52.6445, 1.2426

Domestic Appliance Engineers

www.servicepoint-norwich.co.uk

julian.kemp@ntlworld.com

01603 740250

07860 468544

Listed under: Electric Cooker Repairs

98% recommended: 9.8/10
129 reviews since 2011

Satisfaction Ratings

Overall Rating		9.8/10

Quality		9.9/10

Tidy		9.8/10

Service		9.9/10

Value		9.7/10



Good Practice

Charges	100%

Timing	99%

Payment	87%

Reliable	100%

Invoice	100%

Guarantee	99%

Recent Reviews

" Excellent service prompt to call fitted with a minimum of fuss and thoroughly done with an explanation of the work being done." more

" Original quote was for slightly more cost, but, on trying to remove cooker to repair could not move due to weight of large item. We had to get help fr...." more

" The gentleman was clean, tidy and did not take long to complete the job." more

" Very friendly, helpful, reliable service. Very reasonably priced – happy to pass on cost savings from component servicing." more

About Us (Information provided by the businesses)

Businesses: login to your control panel to add this information

Legal Name: Servicepoint (Norwich) Ltd. Limited Company.

SUMMARY OF ALL REVIEWS

Reviews by Month
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Reviews that match your Budget (click to filter these reviews below)

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REVIEWS LISTED BELOW
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Review 20 Feb 2012 Recommended by customer in Norwich, NR6 52.6678, 1.3001 business Servicepoint (Norwich) Ltd http://www.referenceline.com/domestic_appliance_engineers-in-norwich-servicepointnorwichltd-24714	Cost: £79

Satisfaction Ratings

Overall Rating

8/10

Show All


Quality		9/10
The quality of the work was as expected and agreed

Tidy		5/10
There was little disruption and the site was left clear and tidy

Service		9/10
The team was friendly, helpful, considerate and professional

Value		9/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Original quote was for slightly more cost, but, on trying to remove cooker to repair could not move due to weight of large item. We had to get help from a family member to move cooker and put back after work was done. Company did reduce bill by this small amount (company had to come back in another day to repair because of this)."

Review 20 Feb 2012 Recommended by customer in Norwich, NR4 52.6164, 1.2677 business Servicepoint (Norwich) Ltd http://www.referenceline.com/domestic_appliance_engineers-in-norwich-servicepointnorwichltd-24714	Cost: £57

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Rear right hand hob – supply and fit energy regulator switch.

"Excellent service prompt to call fitted with a minimum of fuss and thoroughly done with an explanation of the work being done."

Review 19 Feb 2012 Recommended by customer in Norwich, NR1 52.6165, 1.2929 business Servicepoint (Norwich) Ltd http://www.referenceline.com/domestic_appliance_engineers-in-norwich-servicepointnorwichltd-24714	Cost: £59

Satisfaction Ratings

Overall Rating

9.8/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		9/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replace main own element in cooker.

"Very friendly, helpful, reliable service. Very reasonably priced – happy to pass on cost savings from component servicing."

Review 19 Feb 2012 Recommended by customer in Norwich, NR7 52.6636, 1.3173 business Servicepoint (Norwich) Ltd http://www.referenceline.com/domestic_appliance_engineers-in-norwich-servicepointnorwichltd-24714	Cost: £64

Satisfaction Ratings

Overall Rating

9.3/10

Show All


Quality		9/10
The quality of the work was as expected and agreed

Tidy		9/10
There was little disruption and the site was left clear and tidy

Service		9/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fitted new element to oven.

"The gentleman was clean, tidy and did not take long to complete the job."

Review 13 Feb 2012 Recommended by customer in Dereham, NR20 52.6787, 0.9646 business Servicepoint (Norwich) Ltd http://www.referenceline.com/domestic_appliance_engineers-in-norwich-servicepointnorwichltd-24714	Cost: £66

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Supply and fit fan oven element.

"Completely satisfied with every aspect of service from initial phone call, reasonable cost, prompt visit, friendly & professional manner and speedy repair. Highly recommended."

Review 13 Feb 2012 Recommended by customer in Norwich, NR9 52.6389, 1.1800 business Servicepoint (Norwich) Ltd http://www.referenceline.com/domestic_appliance_engineers-in-norwich-servicepointnorwichltd-24714	Cost: £70

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Supply & fit fan oven element.

"Excellent and polite service."

Review 6 Feb 2012 Recommended by customer in Attleborough, NR17 52.5105, 1.0049 business Servicepoint (Norwich) Ltd http://www.referenceline.com/domestic_appliance_engineers-in-norwich-servicepointnorwichltd-24714	Cost: £133

Satisfaction Ratings

Overall Rating

9/10

Show All


Quality		9/10
The quality of the work was as expected and agreed

Tidy		9/10
There was little disruption and the site was left clear and tidy

Service		9/10
The team was friendly, helpful, considerate and professional

Value		9/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Great service, re-cooker attended to problem very quickly and at reasonable cost. Would not hesitate to use again. Well done."

Review 6 Feb 2012 Recommended by customer in Norwich, NR1 52.6238, 1.3166 business Servicepoint (Norwich) Ltd http://www.referenceline.com/domestic_appliance_engineers-in-norwich-servicepointnorwichltd-24714	Cost: £66

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Supply & fit fan oven element & oven bulb.

"Julian from Servicepoint was a very nice man. He was very efficient & I would not hesitate to recommend to friends & family. I was very happy with his work."

Review 4 Feb 2012 Recommended by customer in Norwich, NR13 52.6666, 1.5134 business Servicepoint (Norwich) Ltd http://www.referenceline.com/domestic_appliance_engineers-in-norwich-servicepointnorwichltd-24714	Cost: £98

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Good job done."

Review 4 Feb 2012 Recommended by customer in Norwich, NR10 52.6896, 1.3281 business Servicepoint (Norwich) Ltd http://www.referenceline.com/domestic_appliance_engineers-in-norwich-servicepointnorwichltd-24714

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fan motor & bulb.

"Speedy, efficient & very professional in everything. Volunteered a lot of information about my cooker."

Review 3 Feb 2012 Recommended by customer in Norwich, NR6 52.6609, 1.2753 business Servicepoint (Norwich) Ltd http://www.referenceline.com/domestic_appliance_engineers-in-norwich-servicepointnorwichltd-24714	Cost: £70

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Supplied new element to fan oven & a new bulb.

"Excellent & prompt service. First class work carried out."

Review 3 Feb 2012 Recommended by customer in Norwich, NR9 52.5943, 1.1728 business Servicepoint (Norwich) Ltd http://www.referenceline.com/domestic_appliance_engineers-in-norwich-servicepointnorwichltd-24714	Cost: £83

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Oven thermostat

"Excellent"

Review 1 Feb 2012 No Recommendation by customer in Great Yarmouth, NR30 52.6221, 1.7343 business Servicepoint (Norwich) Ltd http://www.referenceline.com/domestic_appliance_engineers-in-norwich-servicepointnorwichltd-24714	Cost: £108

Satisfaction Ratings

Overall Rating

9.5/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		8/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fitting of 2 new fan motors to a rangemaster cooker.

Review 30 Jan 2012 Recommended by customer business Servicepoint (Norwich) Ltd http://www.referenceline.com/domestic_appliance_engineers-in-norwich-servicepointnorwichltd-24714	Cost: £82

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Excellent, professional service. Explains options and prices very clearly, good communication."

Review 30 Jan 2012 Recommended by customer in Norwich, NR2 52.6331, 1.2835 business Servicepoint (Norwich) Ltd http://www.referenceline.com/domestic_appliance_engineers-in-norwich-servicepointnorwichltd-24714	Cost: £48

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replace ring on belling cooker.

"Very efficient, helpful and considerate."

Review 28 Jan 2012 Recommended by customer in Norwich, NR7 52.6332, 1.3602 business Servicepoint (Norwich) Ltd http://www.referenceline.com/domestic_appliance_engineers-in-norwich-servicepointnorwichltd-24714	Cost: £63

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?