Servicepoint (Norwich) Ltd

10 Beaumont Road
Norwich
Norfolk
NR5 0HQ

52.6475, 1.2323

Domestic Appliance Engineers

Listed under:  Appliance Repairs, Appliance Repairs - cookers, Cooker Servicing / Repairs, Domestic Appliance Repairs, Electric Cooker Repairs
100% recommended   Rating 9.9/10
774 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 774 reviews since 2011
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The engineer was reliable, honest and quick. Very friendly man."   more
 
" He respected my home and was pleasant to take to."   more
 
" Friendly and helpful, got on with his work and cleared up any mess when he'd finished. He did a great job."   more
 
" Swift and efficient."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 88%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 97%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 20
advice 19
arrived 54
Called 19
class 16
clean 46
cooker 34
definitely 40
efficient 137
efficiently 45
element 16
engineer 32
Excellent 127
explained 56
family 17
fault 21
fitted 18
fixed 16
friendly 149
friends 29
good 110
great 31
happy 52
helpful 103
highly 30
Julian 69
Kemp 25
knowledgeable 18
man 28
manner 23
morning 18
needed 32
Nice 17
oven 54
parts 20
phone 46
pleasant 59
Pleased 64
point 20
polite 66
problem 47
professional 78
prompt 62
quick 48
quickly 53
recommend 138
repair 49
satisfied 38
service 291
tidy 41
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 May 2018
Recommended by customer in NR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6906, 1.2151
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace heating element in oven.
 
Cost: £66

"The engineer was reliable, honest and quick.
Very friendly man."
 
 
 
 
 
 


Review 10 May 2018
Recommended by customer in IP21
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.4240, 1.2452
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New thermostat in oven.
 
Cost: £83

"He respected my home and was pleasant to take to."
 
 
 
 
 
 


Review 8 May 2018
Recommended by customer in NR4
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6027, 1.2442
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace cooker heating elements.
 
Cost: £96

"Swift and efficient."
 
 
 
 
 
 


Review 8 May 2018
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6363, 1.3493
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renew and replace oven door hinges.
 
Cost: £70

"Friendly and helpful, got on with his work and cleared up any mess when he'd finished.
He did a great job."
 
 
 
 
 
 


Review 4 May 2018
Recommended by customer in NR15
52.5214, 1.3805
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted thermostat in electric oven.
 
Cost: £43

"Julian was very helpful when contacted on his mobile. He advised buying part from Neff directly the contracting him again when it arrived to arrange date to fit. He managed to come out the day after this call, on completion of fitting new thermostat he ensured oven was working properly checking with his own oven thermometer.
Payment very straight forward using Paypal. Thank you Julian! "
 
 
 
 
Team:
Julian Kemp
 
 
 


Review 30 Apr 2018
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.4806, 1.2070
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace new fan in cooler.
 
Cost: £68

"Very good and very clean.
Would recommend to friends."
 
 
 
 
 
 


Review 30 Apr 2018
Recommended by customer in NR1
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6298, 1.3149
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing fan motor on cooler.
 
Cost: £81

"Pleased with the service.
Peter was on ball with his diagnosis and replacement part."
 
 
 
 
 
 


Review 23 Apr 2018
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.7014, 1.2431
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mend cooker.
New element and fan.
 

"Very good services and happy with work."
 
 
 
 
 
 


Review 23 Apr 2018
Recommended by customer in NR14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.5790, 1.2433
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New element on my fan oven.
 
Cost: £76

"Excellent, honest service.
Efficient worker that could be trusted."
 
 
 
 
 
 


Review 18 Apr 2018
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6234, 1.2803
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair and replace oven fan.
 
Cost: £99
 
 
 
 


Review 18 Apr 2018
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6812, 1.1921
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit grill/oven element in cooker.
 

"Very satisfied with prompt, efficient and friendly service."
 
 
 
 
 
 


Review 18 Apr 2018
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6326, 1.2957
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace oven element.
 
Cost: £70

"Fast and highly efficient service."
 
 
 
 
 
 


Review 16 Apr 2018
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.5812, 1.1095
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair fan oven.
 
Cost: £42

"Very efficient service."
 
 
 
 
 
 


Review 11 Apr 2018
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6328, 1.4511
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace fan and element in oven.
 
 
 
 
 


Review 5 Apr 2018
Recommended by customer in NR8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6623, 1.1808
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Change fan in oven.(We supplied new fan unit)
 
Cost: £45

"Very fair guy.
He went away to buy new fan unit.
Called us to inform us it would cost us 40 to order ourselves rather than 70 Odc if he ordered through his supplier.
He then came and fitted new fan when it was delivered just charge us labour costs."
 
 
 
 
 
 


Review 28 Mar 2018
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.8112, 0.9862
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new fan and motor in oven.
 
Cost: £79

"Quick, clean, efficient.
Talked me through everything showed me the defective part. Polite, no time wasting."
 
 
 
 
 
 


Review 23 Mar 2018
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Male 
 I have known this business: 5 - 10 years 
52.6546, 1.2796
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting new cooker element.
 
Cost: £63

"Service was excellent, came and fitted new part the same morning after phoning. "
 
 
 
 
 
 


Review 20 Mar 2018
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7831, 1.0319
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cooker heating element.
Replaced fan motor checked.
 
Cost: £72

"Work was carried out very promptly with full explanation of what was being done and why.
Service was carried out, efficiently, Politely and tidily.
Would recommend to all friends and family.
Perfect service."
 
 
 
 
 
 


Review 20 Mar 2018
Recommended by customer in NR3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6381, 1.2997
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted a new oven fan.
 
Cost: £75

"Very polite and explained work he was carrying out.
Cleaned up after work complete.
Would recommend to anyone."
 
 
 
 
 
 


Review 19 Mar 2018
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6868, 1.3236
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Oven fan repair.
 
Cost: £67

"Very satisfactory.
Subject to trial period."
 
 
 
 
 
 

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