Servicepoint (Norwich) Ltd

10 Beaumont Road
Norwich
Norfolk
NR5 0HQ

52.6475, 1.2323

Domestic Appliance Engineers

Listed under:  Appliance Repairs, Appliance Repairs - cookers, Cooker Servicing / Repairs, Domestic Appliance Repairs, Electric Cooker Repairs
100% recommended   Rating 9.9/10
727 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 727 reviews since 2011
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very satisfied with the gentleman, who repaired the 'cooker' quietly and efficiently. "   more
 
" Arrived on time. Worked efficiently. Pleasant, courteous. Took time to explain what he was doing.Very pleased with work, would call again if need be."   more
 
" The gentleman came the following day to my phone call. He was very efficient in the repair and beyond. I would highly recommend his services. "   more
 
" A first class, very efficient repair at a reasonable price by a knowledgeable, courteous and capable technician. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 88%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 97%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 20
advice 19
Arrived 51
Called 18
class 16
clean 42
cooker 32
definitely 37
efficient 125
efficiently 44
element 16
engineer 29
Excellent 120
explained 53
fault 20
fitted 16
fixed 15
friendly 143
friends 24
good 104
Great 30
happy 48
Helpful 99
highly 29
Julian 64
Kemp 24
knowledgeable 18
Man 26
manner 23
morning 17
needed 29
nice 17
oven 53
parts 20
phone 45
Pleasant 55
pleased 60
point 20
Polite 64
problem 45
professional 77
Prompt 59
Quick 46
quickly 51
Really 16
recommend 129
repair 48
satisfied 36
service 274
tidy 39
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Dec 2017
Recommended by customer in NR2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.629288, 1.273932
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £40
 
 
 
 


Review 7 Dec 2017
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Female 
 I haven't used this business before 
52.6866, 1.1958
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairs to Lamona electric cooker.
 
Cost: £65

"Very satisfied with the gentleman, who repaired the 'cooker' quietly and efficiently. "
 
 
 
 
 
 


Review 24 Nov 2017
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6681, 1.2514
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced fan oven element.
 
Cost: £63

"Arrived on time. Worked efficiently. Pleasant, courteous. Took time to explain what he was doing.Very pleased with work, would call again if need be."
 
 
 
 
 
 


Review 23 Nov 2017
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6475, 1.3051
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairs to 2 rings on a ceramic hot point cooker.
 
Cost: £80

"The gentleman came the following day to my phone call.

He was very efficient in the repair and beyond. I would highly recommend his services. "
 
 
 
 
 
 


Review 21 Nov 2017
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.7468, 1.0292
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of the element in an under-counter oven, and replacement of oven bulb.
 
Cost: £75

"A first class, very efficient repair at a reasonable price by a knowledgeable, courteous and capable technician. "
 
 
 
 
 
 


Review 17 Nov 2017
Recommended by customer in NR5
 My Age: 30 - 39 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6490, 1.2335
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Broken electric / fan oven. Element needed replacing.
 
Cost: £67

"Fantastic service would highly recommend. Called on a Saturday lunch time, had the part in stock and came straight out within 1 hour and fully fixed the problem. Wonderful service and a nice person to deal with! "
 
 
 
 
 
 


Review 7 Nov 2017
Recommended by customer in NR14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.5723, 1.3570
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace for meter on a double oven.
 
Cost: £48

"Fast,efficient service, reasonable cost. Comfortable to have in at home, very friendly and tidy."
 
 
 
 
 
 


Review 7 Nov 2017
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6554, 1.3026
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New element in oven.
 
Cost: £63

"Prompt attendance, __ was efficient and friendly. "
 
 
 
 
Team:
Julian
 
 
 


Review 6 Nov 2017
Recommended by customer in NR13
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6497, 1.4368
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To mend oven.
 
Cost: £66

"Lovely man to have in your house. Just lost my husband 1 month ago so am a bit weary as to whom I have in my home. But fine. "
 
 
 
 
 
 


Review 3 Nov 2017
Recommended by customer in NR9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5892, 1.0306
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair fan oven (leisure oven).
 
Cost: £66

"Very helpful."
 
 
 
 
 
 

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