Servicepoint (Norwich) Ltd

10 Beaumont Road
Norwich
Norfolk
NR5 0HQ

Domestic Appliance Engineers

Listed under:  Appliance Repairs, Appliance Repairs - cookers, Cooker Servicing / Repairs, Domestic Appliance Repairs, Electric Cooker Repairs
100% recommended   Rating 9.9/10
833 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 833 reviews since 2011
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Job done no problems. "   more
 
" Very helpful engineer, when I telephoned with cooker problem. (no heat in oven). He was able to visit, the next morning, and said how much it would cost. Engineer also replaced oven light, which I h...."   more
 
" Justin explained exactly when he was due to arrive and what work was expected. He was always true to his word and believe he has a fair pricing policy and I think other service agents should follow hi...."   more
 
" The service was professional, friendly, informative and fast throughout. From calling for advice to the job being finished was less than 2 hours. I was informed of the cost throughout and glass firm t...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 89%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 97%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 22
advice 23
arrived 59
Called 20
clean 50
cooker 35
definitely 43
efficient 148
efficiently 48
element 19
engineer 35
Excellent 130
explained 62
family 17
fault 21
fitted 20
fixed 17
friendly 161
friends 29
good 114
great 33
Happy 54
helpful 110
highly 33
informative 17
Julian 76
Kemp 26
knowledgeable 20
man 29
manner 24
morning 19
needed 33
nice 19
oven 59
Parts 22
phone 51
pleasant 61
pleased 67
point 21
polite 75
Problem 49
professional 89
Prompt 67
quick 51
quickly 56
recommend 145
repair 53
satisfied 40
service 311
tidy 45
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 May 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New element in electric cooker, fan oven and new oven light.
 
Cost: £65

"Very helpful engineer, when I telephoned with cooker problem. (no heat in oven). He was able to visit, the next morning, and said how much it would cost.
Engineer also replaced oven light, which I had not mentioned, when phoning. Very satisfied with work done. "
 
 
 
 
 
 


Review 15 May 2019
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced heating element in oven.
 
Cost: £66

"Job done no problems. "
 
 
 
 
 
 


Review 8 May 2019
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Work on the oven which would out-out on occasions but did not trip the circuits- oven fitted a new thermal fan switch.
 
Cost: £65

"Justin explained exactly when he was due to arrive and what work was expected. He was always true to his word and believe he has a fair pricing policy and I think other service agents should follow his lead. Very efficient and a job well done."
 
 
 
 
 
 


Review 1 May 2019
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement grill element
 
Cost: £70
 
 
 
 


Review 11 Apr 2019
Recommended by customer in NR6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of fan and element in our oven.
 

"The service was professional, friendly, informative and fast throughout. From calling for advice to the job being finished was less than 2 hours. I was informed of the cost throughout and glass firm to make informed decisions about what work I wanted completed.
I will definitely use this company again and will recommend them to others. "
 
 
 
 
 
 


Review 5 Apr 2019
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace heating element in the oven.
 
Cost: £39

"Very helpful and professional service at a reasonable cost. He was on time and very friendly. "
 
 
 
 
 
 


Review 21 Mar 2019
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace fan and motor.
 
Cost: £98

"Reliable quick and efficient. Very friendly. "
 
 
 
 
 
 


Review 18 Mar 2019
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit Fan oven element.
 
Cost: £70

"Julian Kerp was true to his work and very clean and tidy."
 
 
 
 
 
 


Review 14 Mar 2019
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting a new fan oven element.
 
Cost: £63

"Very efficient and friendly, explained everything that was being done. "
 
 
 
 
 
 


Review 14 Mar 2019
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit top oven door hinges on belling cooker.
 
Cost: £84

"Prompt, efficient and professional service.
Happy to recommend. "
 
 
 
 
 
 


Review 7 Mar 2019
Recommended by customer in NR4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing fan in electric fan oven
 
Cost: £78
 
 
 
 


Review 28 Feb 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A new element was fitted to my cooker.
 
Cost: £67

"Very pleased with prompt service. "
 
 
 
 
 
 


Review 21 Feb 2019
Recommended by customer in NR5
 My Age: 40 - 49 
 I'm: Female 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement oven element and fan motor.
 
Cost: £102

"Fantastic service, very professional but friendly and approachable.
Easy to understand, no ambiguity on the information provided. I would definitely recommend this business to anyone. "
 
 
 
 
 
 


Review 19 Feb 2019
Recommended by customer in NR12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Integrated double oven not working replacement of fan and element
 
Cost: £115

"Was able to visit to assess within couple of hours after initial phone call. Assessed work needed and gave estimate of cost was able to repair fan oven but needed to order element. Returned within few days to complete repair to top over. Very quick and efficient service with no fuss. Very satisfied."
 
 
 
 
 
 


Review 15 Feb 2019
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fan oven not heating. Supplied oven with new element.
 
Cost: £67

"Prompt, efficient service, provider was very polite and helpful."
 
 
 
 
 
 


Review 11 Feb 2019
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit a new electric grill element to an oven
 
Cost: £82

"Julian, was very prompt, friendly and honest. He also suggested ways to be move cost efficiency. Very reasonably priced and repair! "
 
 
 
 
 
 


Review 8 Feb 2019
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Electric oven not heating up when switched on Element replaced.
 
Cost: £64

"The engineer arrived at the time he had stated and efficiently completed the job. He was very informative and friendly and polite having fitted a new element, he carried out a safety check and involved that everything was working properly. I would certainly recommend him to others."
 
 
 
 
 
 


Review 8 Feb 2019
Recommended by customer in NR13
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Element change on electric cooker
Lamp change on electric cooker
 

"Punctual, Polite, Clean and Tidy
All work completed satisfactory "
 
 
 
 
 
 


Review 5 Feb 2019
Recommended by customer in NR12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace broken pan assist knob to leisure all electric range cooker replace bulb.
 
Cost: £65

"Julian was very polite and knowledgeable. He kept me informed as to what he was doing. He even replaced the blown bulb"
 
 
 
 
 
 


Review 28 Jan 2019
Recommended by customer in NR15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renew cooker heating element
 
Cost: £88

"Very helpful initial contact which allowed first time fix in very short time work carried out promptly "
 
 
 
 
 
 

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