SOS Drains Ltd

Squirrels Leap
Lockerbie
Dumfries & Galloway
DG11 1SS
55.1278, -3.3780

Drain Services

Listed under:  CCTV Drain Surveys, Drain Cleaning & Unblocking, Septic Tank & Cess Pit Clearing
98% recommended   Rating 9.8/10
50 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 50 reviews since 2015
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" I called SOS drains on a Saturday afternoon as drains backing up. They come out within the hour - it was a very difficult job but they got the septic tank emptied so we were able to use toilets etc o...."   more
 
" The work was finished to the highest standard, and that allowed me to get on with replacing my deck. I would have absolutely no hesitation in having them do any further work at my property, or recomme...."   more
 
" The work was carried out quickly and without fuss. There was no mess left and Lee explained what the problem had been. "   more
 
" Excellent"   more
 
About Us

SOS Drains Ltd is a family-run, independent drainage company based in South West Scotland. Established in 1999, we give you exceptional and thorough drain cleaning services at cost-effective prices. You can depend on us to execute all our work cleanly and efficiently.
Our services include
- Drain unblocking
- Drain and pipe cleaning
- Leak repairs
- Drain lining
- CCTV Surveys
- Septic tank clearance
- Electromechanical cleaning
- High pressure water jetting
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 89%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 88%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 69%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
advice 3
amazing 3
arrived 2
blocked 3
called 4
clean 2
cleaned 3
cleared 3
Completely 2
contacted 2
courteous 2
different 2
drain 5
drains 8
efficient 3
efficiently 2
emergency 2
emptied 2
empty 2
Excellent 12
explained 3
explanation 3
friendly 10
friends 4
fuss 3
good 4
Happy 2
helpful 7
identified 3
impressed 2
invoice 2
Kaye 2
knowledgeable 2
need 2
people 2
phone 4
pleasant 2
polite 2
problem 10
professional 5
professionalism 2
prompt 4
quickly 3
reasonable 3
recommend 7
septic 4
service 16
SOS 8
tank 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Sep 2017
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  54.9420, -3.5946 		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Drain problem as an emergency.
 
Cost: £1700

"I called SOS drains on a Saturday afternoon as drains backing up. They come out within the hour - it was a very difficult job but they got the septic tank emptied so we were able to use toilets etc over the weekend. They came back on Monday and cleared out the drains using diggers etc. They contacted me by phone he keep me aware of what was happening. They solved the problem and put all the garden back and you would not have known they had been. I was extremely please with the work carried out and the chaps who worked on the problem. It is all solved now."
 
 
 
 
Team:
Lee Kaye Colin Coupland
 
 
 

Review 29 Aug 2017
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  55.0745, -3.6006 		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a broken drain at the rear of our property, discovered while I was replacing my decking, so I contacted SOS Drains to do the work. Unfortunately, on the day they arrived, I was out. Nevertheless, the work team gained access to the rear of the property and did a great job of replacing the drain in question. By the time I got home, the replacement was complete.
 
Cost: £220
 

"The work was finished to the highest standard, and that allowed me to get on with replacing my deck. I would have absolutely no hesitation in having them do any further work at my property, or recommending them to anyone who needs drain work done. These guys rock.

I genuinely could not have been happier with the way the company responded to my initial inquiry, to doing their jobs and the courtesy and friendliness of ALL the staff that I dealt with. I will certainly have no hesitation whatsoever in recommending this company to friends and family if they need drain work done."
 
 
Team:
Andrew Kaye and his team
 
 
 

Review 2 Aug 2017
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  55.0017, -3.2556 		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing of waste drain debris removed with a grabber then drain rodded.
 
Cost: £90

"The work was carried out quickly and without fuss. There was no mess left and Lee explained what the problem had been. "
 
 
 
 
Team:
Lee Kaye
 
 
 

Review 31 Jul 2017
Recommended by customer in DG1

 I'm: Male 

55.0729, -3.5891 		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The service was very prompt and "First Class" Would have no hesitation in recommending this service. Thank you.

"Excellent"
 
 
Team:
Ben
 
 
 

Review 20 Jul 2017
Recommended by customer in LL15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  53.0884, -3.2936 		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
SOS Drains emptied a septic tank and flushed out the drains which were surcharging and blocked.
 
Cost: £270
 

"SOS Drains are amazing. I had visited my Mother-in-Law who is elderly and lives alone only to find the drains blocked and overflowing. I cleared the area above the septic tank and called SOS to empty the tank and to flush out the drains. They did the work with no fuss at 24 hours notice and talked me through everything they did and found. I live some miles away. SOS Drains have all the equipment needed to carry out the job effectively and efficiently and have a "can do" attitude. We're not fully at the bottom of the problem yet but we will work with SOS to sort it out. I have full confidence in their professionalism and would not hesitate to recommend them."
 
 
Team:
Fiona in the office and Colin Copeland on site.
 
 
 

Review 19 Jul 2017
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before  55.1654, -3.3764 		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
HD camera survey of common drain in Edinburgh.
 
Cost: £326

"I appreciated the professionalism of the S.O.S team from booking the job, travelling up to Edinburgh to arrive at the agreed time and then carrying out the work in a timeous and through manner. Very pleased with the service and very good value."
 
 
 
 
Team:
Jason Benjamin Kaye
 
 
 

Review 5 Jul 2017
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  55.0597, -3.5968 		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing block main drain.
 
Cost: £90

"I found the drain blocked one evening. Phoned SOS 09:00 the following morning. Just come please.
Jason arrived at 10.00. Got stuck in straight away. No fuss. Cleared and cleaned the chamber."
 
 
 
 
Team:
Jason
 
 
 

Review 24 Apr 2017
Recommended by customer in DG11
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before  55.0576, -3.2595 		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing outside drain from a front of house to back across a garden.
 

"Excellent - swift through everything replaced perfectly.
Help- gave explanation of work, hosed and cleaned area."
 
 
 
 
Team:
Colin Jason
 
 
 

Review 24 Apr 2017
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Female 
 I haven't used this business before  55.0701, -3.5797 		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblocked drain on pavement at top of driveway. Drain blocked by work done waterboard on water valve leak.
 
Cost: £90

"Young man unblocked drain at top of driveway by plumbing trap.
Cleaned and washed away debris left by water board on pavement and driveway and also flused drain at front of driveway and left everything clean and tidy."
 
 
 
 
Team:
Lee Kaye
 
 
 

Review 24 Mar 2017
Recommended by customer in DG3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  55.1972, -3.9232 		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning blocked drain in utility room.
 
Cost: £90

"Excellent service -amazing to come within an hour of my call. Two friendly, helpful men and very efficient."
 
 
 
 
Team:
Benjamin Kaye Jason Swinhoz
 
 
 
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