Satisfaction Ratings |
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Quality
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10/10
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The quality of the work was as expected and agreed
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Tidy
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10/10
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There was little disruption and the site was left clear and tidy
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Service
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10/10
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The team was friendly, helpful, considerate and professional
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Value
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10/10
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The firm's charges are reasonable for the work involved
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Show All
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Charges
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Yes
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Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
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Timing
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Yes
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Before starting work, did the firm explain when the work was expected to start and finish?
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Payment
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Yes
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Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
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Reliable
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Yes
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During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
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Invoice
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Yes
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On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
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Guarantee
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Yes
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On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
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Customer Review
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We had a broken drain at the rear of our property, discovered while I was replacing my decking, so I contacted SOS Drains to do the work. Unfortunately, on the day they arrived, I was out. Nevertheless, the work team gained access to the rear of the property and did a great job of replacing the drain in question. By the time I got home, the replacement was complete.
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Cost: £220
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"The work was finished to the highest standard, and that allowed me to get on with replacing my deck. I would have absolutely no hesitation in having them do any further work at my property, or recommending them to anyone who needs drain work done. These guys rock.
I genuinely could not have been happier with the way the company responded to my initial inquiry, to doing their jobs and the courtesy and friendliness of ALL the staff that I dealt with. I will certainly have no hesitation whatsoever in recommending this company to friends and family if they need drain work done."
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Team: Andrew Kaye and his team
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