Qualify Driver Education & Training

31 Hardthorn Road
Dumfries

DG2 9JJ

55.0728, -3.6327

Driving Instructor

Listed under:  Driver Training, Driving Instructors
100% recommended   Rating 9.8/10
23 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 23 reviews since 2016
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the products or services was as expected and agreed

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Brilliant, friendly instructor keep calm lead in sticky situation and lets you decide how you want to approach your learning."   more
 
" From our first contact with Qualify Driver Training to the successful conclusion of the training the service was excellent. Ian Lavell (Lead Instructor) is well versed in putting the customer first an...."   more
 
" Overall nice guy and great instructor."   more
 
" Ian is a methodical instructor with a bright sense of humor."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 100%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 100%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10 2
abilities 2
able 2
advice 3
approach 2
Approved 2
attitude 2
best 3
calm 3
class 2
confidence 3
contact 2
customer 2
develop 2
Driving 5
encouraged 2
exams 2
excellent 3
experience 3
feedback 2
friendly 7
good 7
great 9
guy 2
help 3
helpful 2
highly 3
honest 2
Ian 12
Im 3
instructor 11
keeping 2
Lavell 2
learn 2
learning 4
lesson 2
lessons 4
needed 2
outcome 2
pass 2
Patient 4
people 2
practice 2
process 2
professional 3
recommend 6
service 4
teaching 4
Training 4
understanding 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Sep 2017
Recommended by customer in DG1
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
55.0365, -3.4204
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Brilliant, friendly instructor keep calm lead in sticky situation and lets you decide how you want to approach your learning."
 
 
 
 
 
 


Review 11 Sep 2017
Recommended by customer in DG3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.2737, -3.8087
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Driving Instructor Training and Company Car Driver Assessments.
 
Cost: £30
 

"From our first contact with Qualify Driver Training to the successful conclusion of the training the service was excellent. Ian Lavell (Lead Instructor) is well versed in putting the customer first and ensures that all training delivered is tailored to the individual. His professionalism and true understanding of different learning needs and teaching styles ensures the experience is pupil centred and tailored to the individual. We contracted Ian to complete company car assessments for twelve people and train one member of staff to Approved Driving Instructor level. We complete our own in house satisfaction surveys as part of the process and all returned excellent feedback. I would not hesitate to recommend Ian to colleagues and friends."
 
 
Team:
Ian Lavell
 
 
 


Review 1 Aug 2017
Recommended by customer in DG1
 I'm: Male 
 I have known this business: Under 1 year 
55.0942, -3.5640
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Driver training to prepare for test.
 

"Overall nice guy and great instructor."
 
 
 
 
Team:
Ian Lavell
 
 
 


Review 5 Jul 2017
Recommended by customer in DG2
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.0346, -3.7937
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Learning how to drive in preparation for testing.
 

"Ian is a methodical instructor with a bright sense of humor."
 
 
 
 
 
 


Review 19 Apr 2017
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Female 
55.0726, -3.5950
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Driving instructor.
Driving tuition.
 

"I am was the second instructor I had in Dumfries and the difference between him 4 my 1 st instructor was remarkable. 1st was ok but left me with same doubts. I am was excellent and far more supportive. "
 
 
 
 
Team:
Ian Lavell
 
 
 


Review 23 Mar 2017
Recommended by customer in DS1
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Driving lessons.
 

"Very good instructor. Builds friendly relationships and great teacher."
 
 
 
 
Team:
Ian
 
 
 


Review 27 Feb 2017
Recommended by customer in DS3
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Teaching me how to be a safe driver.
 

"I found that Ian was very helpful and understanding not pushing me too hard and also friendly."
 
 
 
 
Team:
Ian
 
 
 


Review 15 Feb 2017
Recommended by customer in DG2
 My Age: 30 - 39 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
55.0755, -3.6365
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Set out with a clear plan to pass practical and theory test. Due to my awkward schedule lesson were tailor made to suit my needs.
 

"Absolute impeccable service. Ian has a way of bringing out the best in you abilities by teaching you to be aware and alert to all situations. He gives you a very strong confidence in your progress and handles any issues professionally."
 
 
 
 
Team:
Ian Lavell
 
 
 


Review 8 Feb 2017
Recommended by customer in DS2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Good services, very patient and adapted
his style of teaching to how I learn.
"
 
 
 
 
Team:
Ian Lavell
 
 
 


Review 25 Jan 2017
Recommended by customer in DS2
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Ian Lavell
 
 
 

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